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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Fax - Tivo - Alarms
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PostPosted: Wed Aug 06, 2003 11:42 am    Post subject: FAX receive problem Reply with quote Back to top

I have a problem with receiving faxes, and so far Vonage has not been able to help. It seems that certain numbers receive the busy signal when dialing my fax number. I assume if it happens to two I know about, it might happen to others trying to fax me.

For example, I have 4 land lines here and 2 mobile. All except one line can access the fax. A company I do business with in NY can not access the fax number. In each case, no network or PBX is involved.

Sending faxes does not seem to be a problem, including to the numbers that can't access mine.

Anyone have any thoughts?
wilsonc
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Joined: May 03, 2003
Posts: 14

PostPosted: Tue Aug 12, 2003 6:25 pm    Post subject: Re: FAX receive problem Reply with quote Back to top

Guest wrote:
I have a problem with receiving faxes, and so far Vonage has not been able to help. It seems that certain numbers receive the busy signal when dialing my fax number. I assume if it happens to two I know about, it might happen to others trying to fax me.

For example, I have 4 land lines here and 2 mobile. All except one line can access the fax. A company I do business with in NY can not access the fax number. In each case, no network or PBX is involved.

Sending faxes does not seem to be a problem, including to the numbers that can't access mine.

Anyone have any thoughts?


The problem is with the phone company that the people use who are trying to fax you. They will need to call them and say, "Hey, I can't call this number and it is a real working number."
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artin
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Posts: 45
Location: Milwaukee, WI

PostPosted: Tue Aug 12, 2003 8:17 pm    Post subject: Reply with quote Back to top

In a lot of communities Vonage gets a brand new exchange or exchanges for all new lines. A lot of systems may be slow to be updated to allow routing of calls to the new exchanges especially since they aren't traditional networks on Vonage. My guess Smile
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