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KrisT
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Joined: Aug 20, 2009
Posts: 2
Location: Italy

PostPosted: Thu Aug 20, 2009 2:36 pm    Post subject: Error code 004 Someone help!! Reply with quote Back to top

Please can someone help me, i keep getting error code 004 i tried everything on the vonage.com and it doesn't work and i can't get to the one webpage the 192.168.15.1 so i can reset it or whatever! I have tried everything on the Vonage port thing and the phone line still doesn't come up!! PLEASE HELP!!! ANYONE!!!
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kdf55
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 30, 2007
Posts: 373
Location: Highland, IL

PostPosted: Fri Aug 21, 2009 7:51 am    Post subject: Reply with quote Back to top

Can you tell us your setup?
modem->router->vonage device?
List the brand and model.
Who is your ISP?
We need lots more info before we can give instructions to help.
I believe the ip address 192.168.1.15
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KrisT
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Joined: Aug 20, 2009
Posts: 2
Location: Italy

PostPosted: Fri Aug 21, 2009 10:44 am    Post subject: Reply with quote Back to top

It's a modem > router all in one deal, it's an
Atlantis Land Web Share 141 W
the Vonage device is a VDV21-VD
my isp is telecom Italia.
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kdf55
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 30, 2007
Posts: 373
Location: Highland, IL

PostPosted: Fri Aug 21, 2009 12:17 pm    Post subject: Reply with quote Back to top

Quote:
Vonage Register Error [Code 004]
Unplug power connector and plug it in again. Wait until you see the Phone 1 icon displayed.

In order to place or receive phone calls, your V-Portal has to "register" or validate each phone line with the Vonage Network. Basically the V-Portal tells the Vonage Network that Phone Line 1 is ready to be used for phone calls.

If the V-Portal can not register Phone Line 1 with the Vonage Network, Vonage Register Error {Code 004} displays on the LCD of your V-Portal.

Here's what you can do:

* Simply pull the power plug out of the back of the V-Portal, wait for 30 seconds and put it back in. After several minutes the Phone icon displays on the LCD and the V-Portal is ready for use.
* If the problem still exists after you've power cycled your V-Portal, check with your ISP to see if they're blocking Voip calls.
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