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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Fax - Tivo - Alarms
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forexdan
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Joined: Aug 12, 2009
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Location: Ogden Utah

PostPosted: Tue Aug 11, 2009 11:04 pm    Post subject: Cannot Send or Receive Faxes on my HP 6150 All In One. Help Reply with quote Back to top

OK, here's the deal.

I have been with Vonage for well over a year and have been using the same HP 6150 All In One for all this time and it always worked perfectly. I could send and receive faxes without any problems and at the same time I was hooked up to an answering machine all on the same line and it all worked very well.

Now, all of a sudden I am not able to send or receive faxes at all.

Here is what happens.

First of all, I am hooked up with comcast cable and have high speed internet with them. I do NOT have a voice service account with them, that is why I am with Vonage.

My answering machine is hooked up and goes into the back of my All In One. So, when my phone rings, the answering machine is set to answer the call after the 4th ring and at the same time, my all in one is listening to see if there is a fax signal present. If the fax signal is present, the fax machine will take over and the fax SHOULD be received.

However, NOW I keep getting an error message, I believe it is an 388 code that tells me my phone is off the hook and the fax is dropped. I have never had this happen before, just started doing it.

When I try to send a fax, the system rings and I can hear the fax beep signal only for about 1 second and then the sound goes away and the line disconnects.

This is all very frustrating and I have reset all my fax settings with the fax setup wizard several times and I know they are set properly and still will not work.

I have even tried slowing down the send and receive speeds and that did not help either.

Finally I got upset one day last week and disconnected all my Vonage Box and was going to send it back and quit. I was then able to send and receive faxes again.

I decided to keep the Vonage service because of the price so I hooked it all back up again and still cannot send or receive faxes.

I have tried to give all the details so perhaps someone could help me solve this issue.

Any help would be greatly appreciated.

Thanks for your time and any possible help.

Daniel Hansen

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