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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Fax - Tivo - Alarms
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von2man
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Joined: Jan 19, 2005
Posts: 26

PostPosted: Wed Jan 19, 2005 9:23 pm    Post subject: can Vonage take my fax number and will credit card terminal Reply with quote Back to top

I'd like to keep my fax number and give it to Vonage (probably should try my fax machine before even considering that) and use it in their fax plan. Is that possible?

Also, I wouldn't even consider doing the above unless my credit card terminal worked on the Vonage fax line too. Has anyone tried and had success with that?
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Durp
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Joined: Nov 20, 2003
Posts: 41
Location: Houston, TX

PostPosted: Thu Jan 20, 2005 11:18 pm    Post subject: Reply with quote Back to top

I have used 2 different credit card terminals with Vonage and both work great. Every now and then when I batch a large amount of transactions (over 75) I may have to attempt it 2-3 times, but it always has worked. I have read that some terminals do better than others. The ones that have been sucesfull with me are the Nurit 2085 and the en-counter 4000.

My fax also works great. I have a small biz account with the free fax line and have had very few problems. Like with the credit card terminals every now and then I have trouble faxing, but after a couple of attempts it goes through. My fax machine is a Brother intelafax 775. If you do a search on Faxing you will find that others are not as lucky. I think it all has to do with you internet service and how good of service you have in your area. I also have a Real Estate Supra key that needs to phone in weekly and it has no problems with Vonage.

Hope this helps.
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von2man
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Joined: Jan 19, 2005
Posts: 26

PostPosted: Fri Jan 21, 2005 9:32 am    Post subject: Reply with quote Back to top

Good to hear. My credit card processing is considerably less than yours. I have a Hypercom T7. My fax machine is a multi deal...HP 3300. I guess it's worth trying but I'll bring them home to try on Vonage before getting any work Vonage.
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rebus
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Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Fri Jan 21, 2005 12:49 pm    Post subject: Re: can Vonage take my fax number and will credit card term Reply with quote Back to top

von2man wrote:
I'd like to keep my fax number and give it to Vonage (probably should try my fax machine before even considering that) and use it in their fax plan. Is that possible?

To my knowledge, you cannot port your local number to a Vonage fax line. What you can do, however, is what we did-- i.e., buy a $14.95 line and use it as the fax line. Yes, it is $5 more expensive, but we get 500 minutes instead of 250 and we can use it as an extra voice line when needed.

 
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sdstuckey
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Joined: Jun 21, 2004
Posts: 52

PostPosted: Fri Jan 21, 2005 9:23 pm    Post subject: Reply with quote Back to top

Hint -

If you have troubles faxing or using credit card terminals -

Try using a 2 conductor cable between your device and your jack or adapter. SOme people also say a reversed DSL filter may help - but i swear by the above 2 conductor method.

_________________
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and Verizon can ki$$ my a$$

Those $ are coming from Verizon!
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JasonBelec
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Joined: Apr 30, 2005
Posts: 13

PostPosted: Sat Apr 30, 2005 2:55 pm    Post subject: Reply with quote Back to top

Hey ssstuckey, a littl emore info on those 2 conductor cables, if you would...

Thanks.
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sdstuckey
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PostPosted: Sat Apr 30, 2005 3:34 pm    Post subject: Reply with quote Back to top

Uh-oh. Someone asked the talkative guy for an explanation....believe me I can get quite wordy....

Ok. Here's the scoop:

I do not have any pictures to show what is going on - but if you look at a phone cord you will see what I am describing...

RJ11 jacks and cords usually have 4 conductors - usually red/green and yellow/black.
The red/green are the inner 2 conductors and the yellow/black are on the outside.
This allows 2 telephone lines - red/green (line 1) and yellow/black (line 2).

BUT: on most multi line Voip telephone adapters line 1 and line 2 are separate jacks - each using the inner pair.

The jack(s) on the phone adapter may have 4 brass connectors - my Moto has 4 in each jack. the outer connectors are just connected to the inner connectors on the circuit board of the motorola.

Your telecom device - (fax, credit card terminal etc) usually is a single line device - thus just using the inner pair. It may also have 4 brass contacts on its jack.

Now comes the possible explanation why 2 conductor cables seems to work....

Silver satin/flat phone cords usually have 4 wires parallel to each other. Wires that are parallel have an effect called "crosstalk" - where a signal/impulse from one wire may radiate its information to the wire adjacent to it. This is one reason CAT3-5 network cable is twisted - this minimizes 'crosstalk'.

With the outer pair not being used, and may be part of the circuit, this outer pair may act like a dipole antenna and absorbing EMR from the area, or inducing a harmonic (by feeding back the radiated signal from the inner pair).

Now on some devices - (espcially analog/digital devices like modems, faxes etc) a little interference will disrupt the communication.

When all of this is coupled with the Voip adapter - a sound/signal that is induced or distorted can garble up the communication that is required for faxing and data transfer.

I discovered all of this by mistake - My HP 'whiz bang' all in one shipped with a 2 conductor phone cord. I attached it to my Vonage line and everything worked. Then after my wife decided to move furniture around (and the printer/fax) I could no longer fax. It did not occur to me that it was Vonage and I called HP. I explained what was happening and he said - are you using the cable that came with the fax? I replied "no." He asked me if I had an open mind - to try the 2 conductor cable. I did. And it worked.

I then looked in my HP manual and sure enough on page 3 of installation was a pretty picture showing a 2 conductor cord instead of the usual 4 and a caption saying "...use the HP supplied 2 conductor cable..." to connect to the phone line.

I looked closely at my phone cords - in fact one of them had only 2 wires inside it - the red/green pair (and the rj11 only had 2 brass contacts on it)

Well, for a long time I was happy that it worked and did not ask why. But after many forum users have agreed that this helps - I decided to dig a little deeper.

The above description is the best explanation that I can dig up...

the guy who described this to me may be filling me full of garbage, but it does make sense - in a layman sort of way. You have to understand this guy is a real geek-oid with solder and flux under his fingernails and resistors for earrings...- and would probably tell me that microwave radiation direct to my cerebral cortex is beneficial if he thought he was on my life insurance policy too....

Also, it might be noted that I use the *99 feature of my motorola adapter to change the codec to the highest setting before each phone call - just dial *99 then wait for the dial tone again then dial the number. This ensures that you are using the highest quality setting. I am not sure about the other adapters though....

_________________
- loving Vonage - saving $30+ a month
and Verizon can ki$$ my a$$

Those $ are coming from Verizon!
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JasonBelec
Vonage Forum Associate
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Joined: Apr 30, 2005
Posts: 13

PostPosted: Sat Apr 30, 2005 6:40 pm    Post subject: Reply with quote Back to top

Thanks. Didn't work for what I was trying to get around, but I thought it worth the effort. Smile )
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raymon
Vonage Forum Associate
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Joined: Mar 10, 2006
Posts: 15

PostPosted: Sun Mar 19, 2006 1:34 pm    Post subject: Wireless Jack Reply with quote Back to top

Just a thought...Has anyone that is having fax or credit card terminal problems with Vonage ever tried one of those wireless phone jack systems to see if it would help ?
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JasonBelec
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Joined: Apr 30, 2005
Posts: 13

PostPosted: Sun Mar 19, 2006 2:30 pm    Post subject: Reply with quote Back to top

We got everything working. Fax was actually easy, decided to use the computer, was excellent (wrote a few php scripts to add functionality). Credit/debit, switched to ethernet based and forced the provider to upgrade the equipment - stunning speed! And security systems went through perfect with Voxcom, they really know what they are doing. Three other offices have copied our setup successfully. We also went to wireless phones in the office (2 line), everything has been running beautifully for months now. It's wonderful, fast, excellent 98% of the time. Nothing will ever be perfect.
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