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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


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dan5150
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Joined: Aug 08, 2009
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PostPosted: Sat Aug 08, 2009 8:38 am    Post subject: Dropped calls/audio Reply with quote Back to top

I'm in the process of switching back to a land line but thought I'd check on here first before I do.

When I'm talking to someone they often tell me my voice disappears for a few seconds. Other times the call is simply dropped. One of the two happens every single time. I've tested my internet speed and have adjusted my Vonage settings to no avail. A friend who has Vonage said they have the same problem and just don't use that phone because of this.

Anyone have any ideas?

If not I'm just going to switch back to my old Verizon landline. It's a couple bucks more expensive but, at least, reliable.
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VonTechMgr
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Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Sat Aug 08, 2009 12:26 pm    Post subject: Reply with quote Back to top

Your experiencing periods of packet loss. It goes with the territory. The internet is far from a perfected technology and Voip runs on top of it. What most people do not understand is that running Voip and bandwidth tests do not come close to providing any concrete data. What you run this minute may be different 2 minutes later. And these tests only run between you and some random server. They are not running from you and to the actual end point, a Vonage Media Relay which means the paths across the internet are not the same as what you are testing.

It's like driving on the highway doing 65 mile an hour with clear sailing until you hit a bottleneck due to an accident ahead. That is pretty much how the internet is. You could be sending and receiving all your packets in real time with out issues but then there might be a bottleneck which cause the packets to be lost.

Since Voip is a streaming real time service, lost packets are not recent like with data protocols such as HTTP(web browsing). Imagine talking to someone and packets got lost but then they were resent. You would have bits and pieces of words just poppiing up all over your conversation.
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dan5150
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Joined: Aug 08, 2009
Posts: 4

PostPosted: Sun Aug 09, 2009 3:58 pm    Post subject: Reply with quote Back to top

Great info and it certainly makes sense. But how do I fix it?

I'll be talking and the other person will suddenly say, "Hello? Where'd you go?" And then I'll come back a few seconds later. I've tested it and my voice usually doesn't go away for more than 10 seconds... but that's 10 agonizing seconds and certainly not worth the $8/month I save with Vonage.

Thoughts?

Thanks so much for the feedback!
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whatumean
Vonage Forum Master
Vonage Forum Master


Joined: Apr 09, 2007
Posts: 168

PostPosted: Sun Aug 09, 2009 7:28 pm    Post subject: Reply with quote Back to top

Go ahead and post according to the sticky about "what to post when having technical trouble with Vonage". Things like network setup and the line tests should add some value to any assistance.
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kdf55
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Joined: Jun 30, 2007
Posts: 373
Location: Highland, IL

PostPosted: Mon Aug 10, 2009 7:46 am    Post subject: Reply with quote Back to top

dan5150 wrote:
Great info and it certainly makes sense. But how do I fix it?

I'll be talking and the other person will suddenly say, "Hello? Where'd you go?" And then I'll come back a few seconds later. I've tested it and my voice usually doesn't go away for more than 10 seconds... but that's 10 agonizing seconds and certainly not worth the $8/month I save with Vonage.

Thoughts?

Thanks so much for the feedback!

When I had that problem, it was my internet service that was the problem. There was a bad node in the area that caused momentary drops. If you can log into your cable modem, check the log for errors. If they are frequent, call your ISP.
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