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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

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On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

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On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
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Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
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Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
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Topic:
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On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
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In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
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Topic:
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On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
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Topic:
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On Dec 05, 2016 at 12:35:11


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Fax - Tivo - Alarms
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interfx
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PostPosted: Wed Aug 05, 2009 6:26 pm    Post subject: Alarm System (Phone Line) & Vonage Reply with quote Back to top

I just signed up for Vonage, and forgot I have an alarm system that uses a phone line to dial out...

Should I pay for the Vonage proffesional installation, or contact my alarm company (a lsmall, local one) to come out and modify what is required to make this work via Voip?

Opiniions, before I start to contact people?
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DLevenson
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PostPosted: Wed Aug 05, 2009 7:17 pm    Post subject: Reply with quote Back to top

I work part-time as a field technician for the company that does installations for Vonage. Their instructions for their installers are very clear: if the customer has an alarm system connected to the telephone wiring, just connect the ATA to the customer's broadband, and connect one telephone set to the ATA. Test and demonstrate that calls can be made and received from that telephone. Don't touch the premises phone wiring at all. Encourage the customer to contact the alarm company and have the alarm system modified to use wireless or broadband.

If the alarm is not connected to the telephone wiring, then the goal is to activate the customer's wiring, providing Vonage service to all existing telephone jacks. Installation of additional jacks is offered at extra cost.

The rationale is simple: Vonage and the installation company do not want liability for the failure of an alarm system to report an emergency.

In practice, I have often found cases where the customer ordered Vonage service, ported the phone number, and left their phone lines dead, or with DSL and no dial tone, and never gave a thought to the alarm. In these cases, we fully document that the customer rendered the alarm inoperative, but we are still not permitted to activate the house wiring while the alarm is connected to it.

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ksig
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Joined: Jul 07, 2008
Posts: 183
Location: Illinois

PostPosted: Tue Aug 25, 2009 4:10 pm    Post subject: Reply with quote Back to top

I'm a little late in the game, been away, but yes my alarm dials through Vonage just fine. The ATA connects to a RJ31X jack on the alarm panel and then goes out from the alarm panel to the rest of the house just like the wiring pre-vonage. I have a cellular backup on the alarm in case the Vonage ever took a dump but it never seems to have an issue.
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bruteclaw
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PostPosted: Fri Sep 25, 2009 6:23 pm    Post subject: Reply with quote Back to top

Being an installer for alarm systems, ksig is right. You just have to wire the line from the ATA to your existing RJ31X jack. If your not comfortable with doing this yourself. I would suggest you call your alarm installer to do so.
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Sensei_U
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PostPosted: Sun Apr 25, 2010 7:12 am    Post subject: Failure Connection - Guardian Alarm Reply with quote Back to top

My Guardian Alarm System is showing a FC "Failure Connection" message in the Display. To follow your instructions, do you mind telling me what ATA means? Do I need an adapter? What type of cable (Phone or Ethernet)? Thank you,
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