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jabbawest
New Forum Member


Joined: Aug 04, 2009
Posts: 3
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Vonage customer since 2006 and I just received my new VDV21-VD router to replace the ailing Linksys. I have the router installed after my WRT54G. Has anyone found a way to adjust the time on the VDV21-VD?
I looked in the router settings but didn't find anything. |
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DLevenson
Vonage Forum Master


Joined: Jun 09, 2008
Posts: 227
Location: NJ
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It is supposed to get the date and time from an NTP server somewhere in the cloud. It normally does this when it downloads your subscriber configuration data. What date/time is it displaying? |
_________________ Dave Levenson, NJ |
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jabbawest
New Forum Member


Joined: Aug 04, 2009
Posts: 3
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It's 5 hours ahead of CDT. Luckily I can set the time and date on my phones or they'd be five hours ahead too which would screw up a few services they have. |
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DLevenson
Vonage Forum Master


Joined: Jun 09, 2008
Posts: 227
Location: NJ
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Check your Vonage account profile or call customer service. I think they have you in the wrong timezone. |
_________________ Dave Levenson, NJ |
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jabbawest
New Forum Member


Joined: Aug 04, 2009
Posts: 3
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I finally made a call to Vonage and, even though my account settings showed the correct time zone of CDT, Vonage had it set to AKDT or Alaska Daylight Time. All is well after John, aka Sanjay, adjusted my time zone. Thanks Vonage Help in India. |
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bobbdobbs
New Forum Member


Joined: Jan 09, 2010
Posts: 3
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My unit arrived with the wrong time zone as well. An email to customer support had them set it remotely to the correct time zone. Service support occured within about six hours of my email request. |
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