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massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
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Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
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Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
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Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05


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mbressman
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PostPosted: Sun Jul 26, 2009 5:17 pm    Post subject: SimulRing Problems with Call Transfer Reply with quote Back to top

I currently have a small office set up with Vonage - 2 adapters and 3 lines (2 regular lines, one associated with each adapter, and a fax line). The problem I'm experiencing now relates to using the Call Transfer feature with the SimulRing feature (at least that's what I think).

Basically, I have it set up so that when calls come in to one of the regular lines (I'll call it the Primary Line), SimulRing is set up to ring it on the other Vonage line (I'll call this the Secondary Line) as well.

However, it seems that when a call is attempted to be transferred from the Secondary Line to the Primary Line via Call Transfer, it just goes to voicemail. I haven't tested yet to see whether it goes the primary line or secondary line's voicemail, nor whether this only happens when the secondary line picks up a call meant for the primary line, or for itself (and then attempts to transfer that call to the primary line). However, I'm thinking that since I have call waiting enabled on both lines, it should work no matter what.

Obviously, this is a major issue, since it basically prevents the secondary line from answering any of the primary lines calls and then transferring them to the primary line if the person at the primary line needs to speak to the caller.

Any help or advice regarding this issue is greatly appreciated. I can also provide more information if needed. Thanks.

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PostPosted: Sun Jul 26, 2009 7:46 pm    Post subject: Reply with quote Back to top

The problem is the Simulring. When you attempt to transfer the call from the secondary line to the primary line, the call will simultaneously ring the secondary line (as you have set it). What happens is that the secondary line is in the state of placing a call when that happens -- the secondary line cannot activate call waiting in this state so the line will return that it is busy and when busy the call is forwarded to voicemail.

This happens because when the Simulring is performed for the primary line, is delivers the call to the first destination that answers -- but it doesn't know (or care) why it was answered. Similarly, if you set up Simulring to a cell phone but the cell phone was turned off, all your calls would go to the cell phone's voicemail -- its not know why the call was answered, only that it was answered.

A better solution to do what you are looking to do is to get a virtual number and use the Blast Me ring pattern to ring both lines. Then, you can transfer calls between each of the lines without a problem.
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