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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


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mr_fosi
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Joined: Jul 24, 2009
Posts: 2

PostPosted: Fri Jul 24, 2009 2:14 pm    Post subject: Motorola VT2442 Stopped Working Reply with quote Back to top

Hi all.

Sorry if this is in the wrong forum but this seemed like the proper place to start this topic.

I've been a Vonage customer for about three years, during which time I have used the Motorola VT2442-VD that Vonage sent me when I signed up. I've had no problems until now.

The short version: My Motorola VT2442-VD is no longer connecting to the internet/Vonage. The power light blinks continually, the internet light blinks every 5-10 sec, the phone line light doesn't come on at all.

The longer version:

I have always hooked the Motorola though a Linksys WRT54G V1.1 with DD-WRT firmware. Sometime in the last couple days, the Motorola stopped connecting to the internet (i.e. Vonage) so my phone stopped working. My computers/WRT54G are all able to connect to the internet.

I have already tried plugging the V2442 directly into my cable modem and the firmware/HTML tells me that the WAN is connected but it won't actually let me out onto the internet.

When I plug the VT2442 into the WRT54G (as it has always been) the VT2442 firmware does not register that the WAN is connected. Not only that, but the WRT54G doesn't appear to recognize that the VT2442 has been plugged in (front port light doesn't light and the VT2442 doesn't show up in the DHCP list).

I tried giving the VT2442 a static IP address as well and that didn't fix matter either.

Is my VT2442 hosed? Will I have to buy another Voip router?

PS: Sorry for writing a novel but I wanted to put down everything I have already tried so people don't waste time suggesting I do them again.
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ed56
Vonage Forum Evangelist
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Joined: Jun 08, 2007
Posts: 832

PostPosted: Sat Jul 25, 2009 7:50 am    Post subject: Reply with quote Back to top

You may have to buy a new ATA, but I would call tech support and point out they are giving free equipment now (according to their ads) and you have been a customer for 3 years.

_________________
Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21

Last edited by ed56 on Sun Jul 26, 2009 11:10 am; edited 1 time in total
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mr_fosi
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New Forum Member


Joined: Jul 24, 2009
Posts: 2

PostPosted: Sun Jul 26, 2009 8:43 am    Post subject: Reply with quote Back to top

Indeed, I did email tech support directly after I posted this topic.

After a few back-and-forth emails to troubleshoot and verify various things(including a couple screenshots of various bits of the router config screen), tech support concluded that I would need a new device.

They have indeed offered me my choice of devices: VT2442-RB or a V-portal, both refurbished.

I chose the VT2442-RB since it is more like an actual router including more than one LAN port.
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ed56
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Joined: Jun 08, 2007
Posts: 832

PostPosted: Sun Jul 26, 2009 11:13 am    Post subject: Reply with quote Back to top

Nice to hear. In the past, many had to argue about how long they were the customers and threaten to drop the service in order to get what should have been an automatic.

_________________
Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21
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