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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


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Sjoko
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Joined: Jul 21, 2009
Posts: 2

PostPosted: Mon Jul 20, 2009 9:22 pm    Post subject: Overcharges on International calls Reply with quote Back to top

I discovered serious overcharges on my International calls.
When I try a number abroad, it charges me full minutes, 1. 2 or 3,
when I am waiting for someone to answer the phone.

Not such a problem when you phone Europe etc., but calls to Africa, where we do a lot of business, are expensive!

I checked my bills over three years, all overcharched, and they will only pay me a very limited refund.

BUT ........ THE OVERCHARGING IS CONTINUING!! NOTHING fixed.

Check your International calls, write down any unanswered calls you make, and check the monthly bills.
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trekologer
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 04, 2005
Posts: 350

PostPosted: Mon Jul 20, 2009 9:55 pm    Post subject: Reply with quote Back to top

It is often the case that the terminating side phone carrier signals that the call is answered (answer supervision) when they are playing back ringback tone in order to collect additional monies from callers, called false answer supervision. Unfortunately, there is an entire illegitimate industry dedicated to creating false answer supervision.

This page (http://www.voip-info.org/wiki/view/Fake+False+Answer+Supervision+%28FAS%29+service) details how an unscrupulous provider can generate false answer supervision to both increase profit and boost ASR (a measurement of a service provider's performance).

It seems that both Vonage and in turn you are the victim of such a scam from an unscrupulous underlying provider. If you contact support, they will investigate and provide credit if warranted.
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Sjoko
New Forum Member
New Forum Member


Joined: Jul 21, 2009
Posts: 2

PostPosted: Tue Jul 21, 2009 3:09 am    Post subject: Reply with quote Back to top

In this case ... not a valid answer, unless you wish to state that the three largest networks in Africa, one in Japan, one in India and one in Hong Kong are all committing fraud. Too far fetched.
Also, in most cases I am phoning our company's own employees, so we know the networks etc.
Sorry, its just Vonage rounding up to the nearest minute and charging for it, connection or no connection.
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trekologer
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 04, 2005
Posts: 350

PostPosted: Tue Jul 21, 2009 6:51 am    Post subject: Reply with quote Back to top

It might not be the actual end point but a carrier in the middle doing it. As with any other phone service, Vonage uses wholesale carriers to connect calls to places it does not directly reach -- this includes the big companies such as Verizon and AT&T as well as no phone service is truly end-to-end. Wholesale providers do the same thing: buy access to certain destinations from other wholesalers.

Vonage only starts billing for a call when signaled that the call is completed, in the technical terms when it receives a SIP 200 OK. This is not a matter of rounding; if call completion was not signaled the call duration counter is zero.
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