I have FIOS 20/5 Internet service (obviously I have a LOT of bandwidth so that isn't a problem). When my wife makes a phone call and I am downloading something my download speed drops down to around 1MEG. When she hangs up it goes back up to 20+Megs. This is a bit of overkill to say the least. What can I do to get the device to not take 98% of my 20megs bandwidth for a phone call?
I called "tech support" a number of months ago and the responses I got were totally absurd from "it's normal" to "change bandwidth saver" to there is something wrong with my "cable modem" (I have FIOS, there is no modem).
To avoid this I have placed my Verizon Fios router in front of the Vonage device but now when I am downloading and she makes a call it kills her phone call.
Is there a way to control the amount of bandwidth the V-Portal is taking over when a call is made? Protecting 24MEGS for a phone call is ridiculous.
You can manually adjust the V-Portals QOS on the upstream side by logging into the V-Portal, go to Advanced Setup, QOS, Power User. Then change Upstream Bandwidth from Auto to Manual and set your Upload measurement to around 768 to start with. You can tweak from here on out for more bandwidth or better quality if needed.
Tech Support can disable both the Upstream and Downstream QOS (this is not the bandwidth saver setting, this is a QOS setting on the device properties profile) by setting the value of true to false but I do not recommend this. They can also adjust the Downstream Bandwidth Scaling Factor from 300 down to 100. This would be the recommended method.
So if you request this to be reduced, make sure you make a bunch of test calls and utilize a bandwidth intensive application, stream some internet video, or game while calls are in session. This way you can test Bandwidth measurement as well as call quality.
Just to add to what VonTechMgr said, the behavior is completely normal. When a call is initiated, the traffic shaper starts out by reserving most of the available bandwidth for the phone call. Once the call is progressing, the traffic shaper gradually backs off. So the longer a call is in progress, the more the shaper backs off.
Let's say you manually set the speed to 768k. But for some reason your connection speed suddenly dropped down to 512k (congestion or what-not). The traffic shaper wouldn't throttle non-voice traffic an it should and you'd get poor audio. To prevent this from happening, the V-Portal performs the ramp-up for each call.
It seems that dealing with (offshore) tech support is an exersize in futilty. Is there a way to get to NJ TS dept without having to deal with the, er, "offshore," folks who only know how to read a script? There used to be a "secret method" we'd tell customers back when LNP was a dirty word, but that no longer works.
VonTechMgr wrote:
You can manually adjust the V-Portals QOS on the upstream side by logging into the V-Portal, go to Advanced Setup, QOS, Power User. Then change Upstream Bandwidth from Auto to Manual and set your Upload measurement to around 768 to start with. You can tweak from here on out for more bandwidth or better quality if needed.
Tech Support can disable both the Upstream and Downstream QOS (this is not the bandwidth saver setting, this is a QOS setting on the device properties profile) by setting the value of true to false but I do not recommend this. They can also adjust the Downstream Bandwidth Scaling Factor from 300 down to 100. This would be the recommended method.
So if you request this to be reduced, make sure you make a bunch of test calls and utilize a bandwidth intensive application, stream some internet video, or game while calls are in session. This way you can test Bandwidth measurement as well as call quality.
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