Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


Vonage VoIP Forums

Vonage In The News
Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference

Syndication

Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage
Author Message
MisterEd
Vonage Forum Associate
Vonage Forum Associate


Joined: Sep 11, 2008
Posts: 15

PostPosted: Thu Jul 16, 2009 9:48 pm    Post subject: V-Portal QOS Issue Reply with quote Back to top

I have FIOS 20/5 Internet service (obviously I have a LOT of bandwidth so that isn't a problem). When my wife makes a phone call and I am downloading something my download speed drops down to around 1MEG. When she hangs up it goes back up to 20+Megs. This is a bit of overkill to say the least. What can I do to get the device to not take 98% of my 20megs bandwidth for a phone call?

I called "tech support" a number of months ago and the responses I got were totally absurd from "it's normal" to "change bandwidth saver" to there is something wrong with my "cable modem" (I have FIOS, there is no modem).

To avoid this I have placed my Verizon Fios router in front of the Vonage device but now when I am downloading and she makes a call it kills her phone call.

Is there a way to control the amount of bandwidth the V-Portal is taking over when a call is made? Protecting 24MEGS for a phone call is ridiculous.
View user's profile Send private message
VonTechMgr
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Fri Jul 17, 2009 11:06 am    Post subject: Reply with quote Back to top

You can manually adjust the V-Portals QOS on the upstream side by logging into the V-Portal, go to Advanced Setup, QOS, Power User. Then change Upstream Bandwidth from Auto to Manual and set your Upload measurement to around 768 to start with. You can tweak from here on out for more bandwidth or better quality if needed.

Tech Support can disable both the Upstream and Downstream QOS (this is not the bandwidth saver setting, this is a QOS setting on the device properties profile) by setting the value of true to false but I do not recommend this. They can also adjust the Downstream Bandwidth Scaling Factor from 300 down to 100. This would be the recommended method.

So if you request this to be reduced, make sure you make a bunch of test calls and utilize a bandwidth intensive application, stream some internet video, or game while calls are in session. This way you can test Bandwidth measurement as well as call quality.
View user's profile Send private message
trekologer
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 04, 2005
Posts: 350

PostPosted: Fri Jul 17, 2009 12:05 pm    Post subject: Reply with quote Back to top

Just to add to what VonTechMgr said, the behavior is completely normal. When a call is initiated, the traffic shaper starts out by reserving most of the available bandwidth for the phone call. Once the call is progressing, the traffic shaper gradually backs off. So the longer a call is in progress, the more the shaper backs off.

Let's say you manually set the speed to 768k. But for some reason your connection speed suddenly dropped down to 512k (congestion or what-not). The traffic shaper wouldn't throttle non-voice traffic an it should and you'd get poor audio. To prevent this from happening, the V-Portal performs the ramp-up for each call.
View user's profile Send private message
MisterEd
Vonage Forum Associate
Vonage Forum Associate


Joined: Sep 11, 2008
Posts: 15

PostPosted: Fri Jul 17, 2009 12:17 pm    Post subject: Reply with quote Back to top

Thanks .... your input is appreciated.

(Former Vonage employee: started in Edison in late 04 and opened up Holmdel in Dec 05 Smile )
View user's profile Send private message
MisterEd
Vonage Forum Associate
Vonage Forum Associate


Joined: Sep 11, 2008
Posts: 15

PostPosted: Fri Jul 17, 2009 12:23 pm    Post subject: Reply with quote Back to top

It seems that dealing with (offshore) tech support is an exersize in futilty. Is there a way to get to NJ TS dept without having to deal with the, er, "offshore," folks who only know how to read a script? There used to be a "secret method" we'd tell customers back when LNP was a dirty word, but that no longer works. Smile

VonTechMgr wrote:
You can manually adjust the V-Portals QOS on the upstream side by logging into the V-Portal, go to Advanced Setup, QOS, Power User. Then change Upstream Bandwidth from Auto to Manual and set your Upload measurement to around 768 to start with. You can tweak from here on out for more bandwidth or better quality if needed.

Tech Support can disable both the Upstream and Downstream QOS (this is not the bandwidth saver setting, this is a QOS setting on the device properties profile) by setting the value of true to false but I do not recommend this. They can also adjust the Downstream Bandwidth Scaling Factor from 300 down to 100. This would be the recommended method.

So if you request this to be reduced, make sure you make a bunch of test calls and utilize a bandwidth intensive application, stream some internet video, or game while calls are in session. This way you can test Bandwidth measurement as well as call quality.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 0
Total 1


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.23 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum