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rockbox
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Joined: Jul 16, 2009
Posts: 1

PostPosted: Thu Jul 16, 2009 1:27 pm    Post subject: calls dropping Reply with quote Back to top

My calls have been dropping consistently for the last few months. It happened after I upgrade to roadrunner turbo and changed out my modem.

1. Austin
2. Roadrunner turbo
3. 6-22 Mbps down 1.96 Mbps up
4. ambit u10c019
5. linksys rt31p2
6. phone>linksys rt31p2>dlink di-63m>ambit u10c019
7. My calls are dropping after about 10-30 seconds
8. Speed test statistics
---------------------
Download speed: 5799464 bps
Upload speed: 1963048 bps
Quality of service: 59 %
Download test type: socket
Upload test type: socket
Maximum download pause: 126 ms
Average download pause: 3 ms
Minimum round trip time to server: 60 ms
Average round trip time to server: 81 ms

Voip test statistics
--------------------
Jitter: you --> server: 3.2 ms
Jitter: server --> you: off
Packet loss: you --> server: 0.5 %
Packet loss: server --> you: off
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 33
Estimated MOS score: 3.9



I have had Vonage for over 5 years and never had any problems until a few months ago. The only change was the modem. What can I do to check if the modem is causing the problem so I know what to fix. I logged into the ambit and there are no errors reported in the event log.
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VonTechMgr
Vonage Forum Evangelist
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Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Fri Jul 17, 2009 9:20 am    Post subject: Reply with quote Back to top

What modem did you have prior? You do know that the Ambit u10c019 is also a router which means your Vonage device is not double NAT'd (sitting behind 2 routers). Here are the specifics and I will point out what is most likely happening.

Ambit U10C019 Product Highlights


• DOCSIS 2.0 & CableHome 1.1 Certified
• Supports 802.11b/g
• Detachable antenna allows for even
greater distances when needed
• 4 10/100Base-T Ethernet ports & 1
USB port
• 10/100Base-T Ethernet and USB ports
• 360° swivel stand
• Wall-mountable
• Reset button
• WPA-2/WPA2-PSK Wireless Encryption
• Configurable via Telnet, Web, and
SNMP
• VPN Endpoint (local/remote endpoint)
• Static Routing
• RIPv2 & SSH2
• Content Control and Firewall (SPI)
• ARP Storm Protection
• Port Scan Protection
• IP Flood Detection

What most people call dropped calls with Voip is not a dropped call at all. It is an audio condition where the RTP stream only makes it to one end point or possibly neither. This causes one or both of the parties to hang up when they cannot hear either each.

What is most likely occurring here is either the SPI firewall or more possibly the IP Flood Detection is blocking the RTP stream at a certain point in your call. If you can can get a standalone modem(Motorola 51xx series or equivalent) from your ISP as a replacement, I would start there.
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jbattles
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Joined: Aug 14, 2007
Posts: 4

PostPosted: Tue Jul 21, 2009 8:37 am    Post subject: dropped calls Reply with quote Back to top

We have also been experiencing dropped calls about 20 secs into the conversation. Apparently this is common from looking at older posts. It is frustrating. After we lose the call, it is a very long time before we regain a dial tone. I need some "instructions for dummies" on how to fix this. What I've read so far has not helped me know what to do.
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kdf55
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 30, 2007
Posts: 373
Location: Highland, IL

PostPosted: Tue Jul 21, 2009 4:13 pm    Post subject: Reply with quote Back to top

Did you read the sticky at the top of the forum?
It tells you what to post when having technical difficulties. It will help point where your problems lies.
Call quality is directly affected by your internet connection. If your internet connection is unstable, your Vonage experience will suffer.
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jbattles
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Joined: Aug 14, 2007
Posts: 4

PostPosted: Wed Jul 22, 2009 7:49 am    Post subject: dropped calls Reply with quote Back to top

Sorry...what sticky? I see the post with computer info listed. Where do I find the info needed?
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kdf55
Vonage Forum Evangelist
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Joined: Jun 30, 2007
Posts: 373
Location: Highland, IL

PostPosted: Wed Jul 22, 2009 7:55 am    Post subject: Reply with quote Back to top

What to post when having technical difficulties

The Voip speed test listed here does not work anymore. Google Voip speed test and post those results along with the other information requested.
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jbattles
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Joined: Aug 14, 2007
Posts: 4

PostPosted: Wed Jul 22, 2009 10:04 am    Post subject: calls dropping Reply with quote Back to top

Okay. Here it is:

MOS score 4.2

Download speed 9304 Kbps (socket test)
Upload speed 2749 Kbps (socket test)
Quality of service 87 %
Maximum delay 85 ms
Round trip time 49 ms
Upstream jitter 1.3 ms
Upstream packet loss 0 %
Upstream packet order 100 %
Upstream discards 0 %

Does any of that mean anything?
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jbattles
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Joined: Aug 14, 2007
Posts: 4

PostPosted: Wed Jul 22, 2009 10:09 am    Post subject: calls dropping Reply with quote Back to top

Then I ran it again and got different results:

Download speed 9027 Kbps (socket test)
Upload speed 2702 Kbps (socket test)
Quality of service 83 %
Maximum delay 96 ms
Round trip time 52 ms
Upstream jitter 1.8 ms
Upstream packet loss 0 %
Upstream packet order 100 %
Upstream discards 0 %

Seems like too much trouble. We are considering bundling with Comcast anyway.
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jodievoip
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Joined: Jul 31, 2009
Posts: 1

PostPosted: Thu Jul 30, 2009 8:25 pm    Post subject: Check Out This VoIP SoftPhone Reply with quote Back to top

During my searching for the Voip solution i found http://VOIPSIPSDK.com which offering many Freature that include:

* Registrar support
* Dynamically loadable codecs
* SIP Proxy authentication
* Multi-party voice conference
* Play wav files into conversation
* Record conversation into file
* Hold/Retrieve call
* Forward Call (Blind Call Transfer)
* Transfer Call (Attended Transfer)
* Mute Sound
* Authorization Id
* Noise reduction
* Auto gain
* Jitter buffer parameters
* Samples on Delphi, C#, VB, VB.NET, C++ 2005, C++ 6.0, HTML (SIP ActiveX)
* Windowless samples on C++ and .NET
* DTMF
* Adaptive silence detection
* Adaptive jitter buffer
* STUN support
And Many Other services they offer

and many Available codecs:

* G.711-ALaw
* G.711-uLaw
* G.726 (16k 24k 32k 40k)
* G.729
* G.729A
* iLBC
* LPC-10
* Speex (Narrow, Wide)
* g723.1

Before I will download the Trail version I would like to get reviews from your experience.

Here's Softphone ScreenShot

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