Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage UK
Author Message
Rob001
New Forum Member
New Forum Member


Joined: Jul 15, 2009
Posts: 5

PostPosted: Wed Jul 15, 2009 10:26 am    Post subject: Call quality problems - I can hear them - they cant hear me Reply with quote Back to top

Hope someone can help, I've been having problems for a while now with the call quality of my Vonage calls. I can always hear incoming or outgoing calls perfectly however people on the other end of the line, be they in the UK, USA, Europe etc, are always complaining they cant hear me and that I keep cutting in and out. Has anyone else had or heard of a similar problem as if I cant solve it Im gonna have to ditch Vonage for skype or a BT international call package which will be very annoying espcially as I use it for a small business and a getting the number swtiched onto BT or changed altogether isnt something I'd really like to do.

I've contacted Vonage and I went through everything they suggested to no avail, even upping the bandwidth setting. It seems to correct itself sometimes if I reset the Vonage box so I'm wondering if its a cumulative time thing or because I've been downloading the previous evening and the heavy usage causes quality problems.

I also use a set of 4 dect BT Studio phones for Vonage, I thought it could be the handset batteries, I've bought some new ones to test but they need to run in first, this is a last ditch effort though if the batteries dont work and no-one can suggest anything on here its goodbye Vonage and hello something else I dont really want.

Hope someone can advise me on this as its driving me bonkers.
Rob
Confused
View user's profile Send private message
kdf55
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 30, 2007
Posts: 373
Location: Highland, IL

PostPosted: Wed Jul 15, 2009 11:49 am    Post subject: Reply with quote Back to top

Have you had your internet connection checked?
When I was having those problems, there was a problem with my internet connection that caused my outgoing audio to drop occasionally.
Do a google search for Voip speed test (the one on this site license has expired) and report back the results. It would help determine where your problem is.
View user's profile Send private message
Rob001
New Forum Member
New Forum Member


Joined: Jul 15, 2009
Posts: 5

PostPosted: Wed Jul 15, 2009 2:10 pm    Post subject: Reply with quote Back to top

Hi kdf, thanks for your help. My broadband speed is very slow since moving to the country which could be the issue:

Voip Test results

Download speed 1070 Kbps
Upload speed 245 Kbps
D/load QOS 44 %
U/load QOS 34 %
RTT 98 ms
Max Delay 295 ms
Avg Delay 12 ms
Max Bandwidth 1920 Kbps
Route Speed 5349 Kbps
Forced Idle 0 %
Route Conc 1.7
Download test s
Upload test s

Unfortunately I can only get BT or talk talk on my line and my exchange gets the BT 21CN PSTN switchover in Q3 2009 but the 21CN WBC date is 31/03/2011 ! So i think I'm screwed speed wise till 2011, sigh. Not sure if the 21CN switchover will help my Voip, probably not.

I've atcually just seen that I can get wireless broadband where I am, not sure what provider though, and at what cost, will def check it out in case I can get a better service.

Looking at the results does it look very bad for me?
View user's profile Send private message
kdf55
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 30, 2007
Posts: 373
Location: Highland, IL

PostPosted: Wed Jul 15, 2009 4:26 pm    Post subject: Reply with quote Back to top

What type of internet do you have? (wireless, satellite, cable, etc)
Your upload speeds are quite slow but could be tolerable as long as there is nothing else going on with the network.
Upload speeds are important for your callers to hear you.
View user's profile Send private message
Rob001
New Forum Member
New Forum Member


Joined: Jul 15, 2009
Posts: 5

PostPosted: Thu Jul 16, 2009 4:12 am    Post subject: Reply with quote Back to top

Its just BT broadband over copper wire in the UK, cant get cable, wireless is out as im not in a 3G area, satellite - not sure, but would be expensive I imagine. There's no llu unbundled exchange as its too small, I doubt it will ever be llu enabled as there's less than 200 homes/businesses on it.

The set up I have is a BT Home Hub connected by ethernet into a switch which then connect to 3 desktops and my Vonage box by ethernet which in turn connects to my dect phones.

I try not to use the net when on the phone, but it seems to get worse the longer I leave the Vonage box without resetting. The box is on my desktop tower which goes against Vonage's suggestion of a few feet away from appliances. I tested it a few feet away and it was still bad however perhaps it needed a reset and then needed to placed a few feet away and then tested for a few days. In fact I will try that out.
View user's profile Send private message
Rob001
New Forum Member
New Forum Member


Joined: Jul 15, 2009
Posts: 5

PostPosted: Thu Aug 06, 2009 10:40 am    Post subject: Reply with quote Back to top

It seems that due to my low broadband speeds the Vonage box needs an unplug and replugging every day to ensure good service. This seems to solve the problem. So it wasnt the location of the box to electrical equipment or the dect phone batteries.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New oliviagw11
New Today 7
Yesterday 10
Total 99033

Who Is On Site
Visitors 105
Members 0
Total 105


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.86
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.76 Seconds and 447 Pages In The Last 60 Seconds
The Vonage VoIP Forum