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rizzohouse
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PostPosted: Wed Jul 08, 2009 7:35 am    Post subject: Recording calls with Companion Reply with quote Back to top

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Last edited by rizzohouse on Tue Jul 13, 2010 9:20 pm; edited 1 time in total
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penbay
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PostPosted: Wed Jul 08, 2009 9:19 am    Post subject: Re: Recording calls with Companion Reply with quote Back to top

rizzohouse wrote:
can the call be recorded from the Companion panel on the computer while the kids are on the cordless phones at the same time?


I believe, but am not certain, that companion is a soft phone and must therefore be used directly through the computer, not through normal phones attached to the ATA. So I think your concern is valid.

As an alternative - checkout out PenBay Networks Voip Recorder at http://www.penbaynetworks.com/ - It is software that works with your normal ATA .. it supports call recording as well as a bunch of other nice features and is just a one time cost. There is a free demo download on the website.

--
PenBay Networks
VOIPRecorder - Record Calls Made with Vonage(tm) on Your Computer!
www.penbaynetworks.com
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rizzohouse
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PostPosted: Wed Jul 08, 2009 9:35 am    Post subject: companion Reply with quote Back to top

Thanks again!


Last edited by rizzohouse on Tue Jul 13, 2010 9:21 pm; edited 1 time in total
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penbay
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PostPosted: Wed Jul 08, 2009 9:38 am    Post subject: Re: Recording calls with Companion Reply with quote Back to top

rizzohouse wrote:
Thanks for your quick response. Unfortunately, I am not familiar with all of the fancy PC words, such as ATA.


ATA is just the Vonage box that you plug your regular phone(s) into. Stands for analog telephone adapter.
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VonTechMgr
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Joined: Jan 02, 2008
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PostPosted: Wed Jul 08, 2009 2:54 pm    Post subject: Reply with quote Back to top

The answer is no. While the Companion software shares the same phone number as the provisioned telephone adapter, they are independent. By independent I mean that if you were to receive a call, your phones connected to the Vonage telephone adapter would ring as would the Companion softphone. But, if you answer the phone, the Companion software will not be able to also be on the call. And if you answer the Companion software, you would not be able to answer the call on the phones.

Same goes for making outbound calls. If you place the call from the Companion, you will not be able to pick up a phone and also be part of the conversation and vice versa.
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rizzohouse
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PostPosted: Wed Jul 08, 2009 3:05 pm    Post subject: Reply with quote Back to top

THANK YOU! You saved me from the ever wondering thought of having this work if I upgraded to Pro. I've got Vonage now and am very pleased with their service. I was only going to upgrade for the recording part of it. I will stay where I am. Thanks again!
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RickStarr
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PostPosted: Mon Jul 27, 2009 12:03 pm    Post subject: How to record with Vonage Companion Reply with quote Back to top

The Vonage Companion record call feature does not become visible until you start a phone call, then you will see the record button appear in the call window.
I found this out and wanted to share it with people having trouble because the doucmentation in the Vonage help section ****.
I hope this helps some of you guys.
Keywords, Vonage Companion, Recorder, Companion recorder.

Cheers!

Rick Starr
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