Issue: For the last few months, I've been experiencing Vonage outages that are not tied to any problems with my internet connection. I run a line monitor of my internet on another site and hence have confidence this is not the problem. The basic issue is this: internet works perfectly fine, but for whatever reason I lose my Vonage network connection which results in no dial tone and all calls forwarded to my network availability number. I can fix this problem by simply power cycling the modem and router but I want to figure out why this is happening because it's becoming a pain in the rear.
Unfortunately I'm not at home right now so don't have a Voip test result to share but will post one later. Just wanted to get the ball rolling to see if this was an issue that has come up in the past. Admittedly, both my wireless router and my RTP300 are a bit old having gotten them some 4+ years ago.
Thanks in advance.
rdstoll Full Forum Member
Joined: Dec 29, 2005 Posts: 63
Location: Des Plaines, IL
When you picked up your phone and there was no dialtone, did you hear a message that says something like your Vonage device cannot connect to the Vonage network? If not, the device is suspect. Though it might not be the device per-se but the power supply.
rdstoll Full Forum Member
Joined: Dec 29, 2005 Posts: 63
Location: Des Plaines, IL
When you picked up your phone and there was no dialtone, did you hear a message that says something like your Vonage device cannot connect to the Vonage network? If not, the device is suspect. Though it might not be the device per-se but the power supply.
I do get a message saying the Vonage service is not available. Everything works fine except the dial tone isn't there.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
All times are GMT - 5 Hours
Vonage Service Plans
Vonage VoIP Members
Members New lolitadq2 New Today 5 Yesterday 6 Total 100933 Who Is On Site Visitors 146 Members 0 Total 146
†AK and HI residents pay $29.95 shipping.
††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.
1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.
2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.
HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.
Thinking of signing up for Vonage but have questions? Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074 No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special, best Vonage cheap deals, free sign up offers or discounts.
The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal. If you are considering signing up for Vonage and have found our Vonage
News, Customer Reviews, Forums & all other parts of this site useful, please
use our Vonage Sign up page.
Vonage VoIP Phone Service is redefining communications by offering consumers & small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.41 Seconds and 240 Pages In The Last 60 Seconds The Vonage VoIP Forum
Members
New 
New Today 5
Yesterday 6
Total 100933
Who Is On Site
Visitors 146
Members 0
Total 146
N/A