Joined: Jul 18, 2006 Posts: 113
Location: Chatsworth, CA
Posted:
Wed Jun 17, 2009 1:24 pm Post subject: Moved, Linksys Router would not come up on new network. Fix!
I have moved a couple of times since I got Vonage. All within the same cable system. I had no problems.
This time I was given a new modem. My phone and Linksys router would not work with the new modem but my computer directly connected would. The modem type is an Arris which has a battery backup.
I tried powering down the modem, using the reset button on the back by way of a paper clip, hard reset of the router, etc. Nothing would work.
I called Vonage. The solution was to remove the battery out of the modem for a couple of minutes so the modem would lose it configuration. When I powered back up it took a minute or so, then whola, I was back up.
I spent at least an hour working on this nightmare when I should have just called Vonage directly.
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