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dante
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Joined: Mar 31, 2008
Posts: 25

PostPosted: Wed Jun 17, 2009 1:13 am    Post subject: I've got mail! Reply with quote Back to top

Look! - I've got mail today!

Vonage Customer Care wrote to me today:
Quote:
The Emergency 911 Cost Recovery will become the Emergency 911 Service Fee, which ensures we maintain nationwide E911 service in compliance with FCC regulations. Our customers' safety in an emergency is our primary concern and this update allows us to continue delivering reliable emergency services.


So we were not really safe before?

Quote:
The Regulatory Recovery Fee will become the Regulatory and Compliance Fee, which covers our regulatory-related and legal compliance expenses. For example, this fee pays for charges associated with benefits like procedures to ensure customer privacy, identity theft protection measures and phone number porting.


It's always good to pay a little extra for protection, isn't it?

Quote:
These fees will each increase from $0.99 to $1.49, effective July 15, 2009. This change allows Vonage to maintain our commitment to safety, innovation and customer service.


You can call me now 'Michael", but that'll cost you 50% extra.
No no...I'm the same old guy...it's just...I like this name better.
Great.

Why do I feel taken for a ride?
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cmajewsk
Full Forum Member
Full Forum Member


Joined: Apr 07, 2006
Posts: 41

PostPosted: Wed Jun 17, 2009 3:01 pm    Post subject: Agreed...this is getting ridiculous! Reply with quote Back to top

What they advertise at $24.99 is now up to $35.02 for me on a monthly basis. That's the most basic - no extra lines, no directory assistance calls, etc...In the space of a month my bill has gone up 6$ as I just received a notice that my county is raising it's "fees" on Voip.

$35 is still a great price - however if this keeps up I may as well return to... (gasp) verizon...Just kidding of course, but they need to slow down regarding tacking on all these 'fees"...both Vonage and the States/Counties...
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westdc
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 24, 2009
Posts: 22

PostPosted: Thu Jun 18, 2009 11:31 am    Post subject: Reply with quote Back to top

Democrats Spreading your wealth around since 1932.

Keep voting for them or NOT voting at all , This is the first of Paying a lot more for a lot less--Enjoy!
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ksig
Vonage Forum Master
Vonage Forum Master


Joined: Jul 07, 2008
Posts: 183
Location: Illinois

PostPosted: Thu Jun 18, 2009 12:54 pm    Post subject: Reply with quote Back to top

Yes... the taxes are really annoying but it's still cheaper than AT&T here!
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VonTechMgr
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Fri Jun 19, 2009 8:26 pm    Post subject: Reply with quote Back to top

Just keep in mind these are fees that are not imposed by Vonage or any provider. So even if you were not with Vonage, all the additional regulatory, 911 and other such fees would be tacked on to your bill as well as federal, state, county, and local taxes that might be charged in your area. No provider is going to pay these fees out of pocket without absorbing them back by charging them to the end user. So if you left Vonage, your still going to pay the same fees with your local telco.
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DLevenson
Vonage Forum Master
Vonage Forum Master


Joined: Jun 09, 2008
Posts: 227
Location: NJ

PostPosted: Fri Jun 19, 2009 10:15 pm    Post subject: Reply with quote Back to top

All telecom carriers have paid taxes and fees imposed by local, state, and federal governments since time immemorial. For most of the last 100 years, give or take, they paid these fees, included them in the costs on which their rates were based, and thereby passed them along to their customers, though they were mostly not itemized on customer bills.

Over the last ten to twenty years, however, most carriers have begun the practice of quoting a price and then inflating the quoted price by itemizing and adding on extra charges imposed to offset these same taxes and fees. We have always paid them, but current practice makes them more obvious. It also means that a quoted price for a telecommunications service is almost never the price the customer actually pays. The transition to itemized fees resulted in an immediate rate increase for the carriers at the time. They continued to pay the fees as before, but did not reduce their quoted service price when they began adding the fees on to it.

I said almost never. I subscribe to Business Optimum Voice at a retail storefront business I own. The quoted price is $29.95/month for unlimited calling within North America. That is the exact amount of my monthly bill from Cablevision. They don't even itemize and add on the state sales tax (7% here in NJ). The sales tax, USF, municipal franchise fee, etc. are all built into the quoted price, and not added to it.

A particularly interesting item on most telephone company bills is the FCC Interstate Access Charge. From its name, most customers assume that this amount is being paid to the FCC for something or other. It is not. It purely revenue for the local phone company, but it is authorized by the FCC (as opposed to having been authorized by the state public service regulators). It is intended to make up what the local phone company lost when it was divested by its former parent company who was also in the long distance business. That company (whose name consisted of three initials and an ampersand) chose to subsidize local service with its profits from long distance service, and now we do it for them, as ordered by the FCC.

_________________
Dave Levenson, NJ
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ed56
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 08, 2007
Posts: 832

PostPosted: Wed Jun 24, 2009 9:59 am    Post subject: Reply with quote Back to top

Have Had Vonage a little over two years, in the beginning $30.33 with all fees added to the $24.99 price, now $30.91 as follows:

Residential Premium Unlimited Plan (04/Jun-03/Jul) $24.99
Regulatory Recovery Fee $0.99
Emergency 911 Cost Recovery $0.99
Federal Program Fee $2.05
Sales Tax $1.89
Total Amount $30.91

Guess it will now be $31.41 Sad

_________________
Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21
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