Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage
Author Message
etong
New Forum Member
New Forum Member


Joined: May 01, 2009
Posts: 7

PostPosted: Tue Jun 09, 2009 9:00 pm    Post subject: Error code 013? Reply with quote Back to top

On random occasions, the Vonage phone adapter displays error message 013 and phones no longer work (although DSL is still working). I have a phone line connected from the adapter to the wall jack directly so that i can use all the phones in the house (outside line has been disconnected). The only way to correct this is to reset the adapter but the message comes back sometimes the next day. Is there a permanent fix for this instead of resetting each time?
View user's profile Send private message
ksig
Vonage Forum Master
Vonage Forum Master


Joined: Jul 07, 2008
Posts: 183
Location: Illinois

PostPosted: Sun Jun 14, 2009 8:55 pm    Post subject: Reply with quote Back to top

How old is your house. My first thought is that there might be a short in the wiring.
View user's profile Send private message
VonTechMgr
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Wed Jun 17, 2009 11:31 am    Post subject: Reply with quote Back to top

If you have standard DSL coming into the house on the same wire pairs that is wired to the jacks in your house, your pumpiing low Voltage into the FXS port on the Vonage adapter. But you say that the outside lines are disconnected. If you were fully disconnected from the Demarcation point, you could not receive DSL.

013 is the error the VDV21 reports when it detects voltage.


Line 1 Wiring Error [Code 013]
Phone port 1 may be connected to live telco line. Plug phone directly to green port 1.

You'll typically see this message if Phone Port 1 of the V-Portal is connected directly to a phone jack in your home and your home phone wiring hasn't been completely disconnected from the traditional telephone company. To resolve the issue:

1. Plug your phone directly into green Phone Port 1.
2. Start at the main menu and choose System > Diagnostics > Test Phone Ports > Run Tests? to run the phone ports diagnostic test and determine if the error has been corrected.

Note: You will not be able to make or receive calls on Phone Port 1 or 2 during the short time the test is running.

3. Start using Vonage service when the Phone 1 icon displays.

If you would like to use your V-Portal with the existing telephone wiring in your home, see Home Wiring for do-it-yourself advice on distributing Vonage service to all of your phone jacks. If you’d prefer to hire someone to adjust your home wiring, consult a professional electrician or telephone technician. Vonage offers a professional installation service in many geographic areas. See Professional Installation Basics for more information.

You might also see this message if you've used a four-wire telephone cord to connect your FAX machine to an active green port of your V-Portal. Using a standard two-wire telephone cord normally resolves this problem. After you've replaced the telephone cord, run the phone ports diagnostic test (System > Diagnostics > Test Phone Ports > Run Tests?). Start using Vonage service when the Phone 1 icon displays.

Tip: You’ll typically use a standard two-wire phone cord with your V-Portal. For phone cord recommendations, see What kind of telephone cord should I use in the phone ports of the V-Portal?

Back
View user's profile Send private message
kayana
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 24, 2009
Posts: 13

PostPosted: Wed Jun 17, 2009 3:47 pm    Post subject: Reply with quote Back to top

This thread might be helpful

http://www.vonage-forum.com/ftopic21722.html

Its an older one but has TONS of info and troublshooting to try
View user's profile Send private message
timOnHisV
New Forum Member
New Forum Member


Joined: Jul 08, 2009
Posts: 4

PostPosted: Wed Jul 08, 2009 3:41 pm    Post subject: Reply with quote Back to top

I see similar issues in that over the last few months, my adapter periodically came up with the error code 13. My adapter is directly connected into an AT&T cordless phone system (5.8 Digital Plus 2 line). Regardless of whether or not the other phone line is plugged in, starting a couple days ago, my Vonage adapter now consistently shows the error 13 once I try to make my first call after resetting the device. If I plug in an old generic phone directly into the Vonage, this does not occur.

Any thoughts would be greatly appreciated as I don't know why the adapter would suddenly start misbehaving.

Cheers,
Tim
View user's profile Send private message
VonTechMgr
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Wed Jul 08, 2009 3:53 pm    Post subject: Reply with quote Back to top

Make sure you are using a standard RJ-11 phone cord. When looking at the plug, you should only see 2 metal pins. If you see 4 pins, your using an RJ-14 and bleeding a small amount of Voltage from the 2nd line of the VDV21 into the first line. The VDV21 requires a RJ-11 (2 pin) phone cord in each phone port especially when dealing with 2 lines. This is why is doesn't happen on the other phone. I know you said it happens even when the 2nd line isn't connected but the 013 is a result of the GR-909 (tip and ring / voltage) test the VDV21 runs periodically and 013 is detecting abnormal current.

You can run this test from the LCD by clicking on Select, then System, then Diagnostics, then Test Phone Ports, and click Select. (use the up / down arrow to navigate to the correct option)
View user's profile Send private message
timOnHisV
New Forum Member
New Forum Member


Joined: Jul 08, 2009
Posts: 4

PostPosted: Wed Jul 08, 2009 4:19 pm    Post subject: Reply with quote Back to top

Ok, here's what I see:

It is a two-wire cable connecting the adapter to the phone.

Switching the cable to either line 1 or 2 of the phone does not change the behavior -- unless I do that at the same time as removing the other phone line from the 2 line phone. Only connecting to line 1 of the two line base seems to help somewhat. As soon as I connect back in line 2 (non-Vonage) I get the error. It does appear like a little voltage spillover is happening in the two line phone even though both lines are connected with 2-wire cables.

I am concerned that the adapter is perhaps too sensitive when checking the line voltage since this exact same configuration has been running fine for many months. Note before that I've had a Cisco ATA that finally burnt out after 6 or so years of use with Vonage and had always been rock solid.

Do you have any other suggestions on what might have caused this periodic problem to become so persistent? Or is there a cost effective alternate ATA that I can use instead of this one?

After many years as a loyal multi-line Vonage user, it's a bit sad to finally have woes after such a long stretch!

Cheers,
Tim
View user's profile Send private message
VonTechMgr
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Wed Jul 08, 2009 5:22 pm    Post subject: Reply with quote Back to top

To be completely honest, the Vonage VDV21 is polling for voltage as it should and is detecting voltage that should not be there. And the fact that it is occurring in a 2 line phone where there is current in the 2nd line tells me that the phone itself is the cause.

Now if this model device did not alert you to the issue with the 013 readout, in time, the FXS(phone) port would eventually burn out. So if you would like to rule out the phone as the problem and look the other way but keep Vonage, call up and have Tech support swap your VDV21 out for a VT2142 which would be the equivalent older model from Motorola. Single LAN port 2 phone port type or a VT2442 4 port LAN with 2 phone ports. Just note the VDV21 is the only device you will get new since it is the only device vendor Vonage is still purchasing from. Any other model you get on the internet or from Vonage directly will be a refurb. You may be able to find a device in a retail store which could be new but could also be a return.

Keep in mind what I said about the VDV21 alerting you and if it didn't, any outside voltage could destroy your FXS port over time. So if you were to get another model phone adapter that did not alert you, while you could not see the voltage, it would still be present and therefore could damage the FXS port in due time.
View user's profile Send private message
timOnHisV
New Forum Member
New Forum Member


Joined: Jul 08, 2009
Posts: 4

PostPosted: Wed Jul 08, 2009 5:32 pm    Post subject: Reply with quote Back to top

Thanks, I can understand the caution.

What does seem disconcerting is some of the other comments regarding slight irregularity in voltage causing the error 13 to appear. At one point just using the wired vs cordless handset triggered the issue, that said, this isn't a cheap two-line phone and I have multiple extensions for it. Is it likely that the amount of voltage that is coming from the phone would really burn out the device? Note that this has all been working fine until recently -- I honestly have a bit less faith in the VDV21 than I do in my cordless phone right now (though sure, that might be misplaced faith).

I appreciate the guidance!

Tim
View user's profile Send private message
VonTechMgr
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Wed Jul 08, 2009 6:01 pm    Post subject: Reply with quote Back to top

In the main base unit of the phone, what is the 2nd line? Is it another Voip adapter from another Voip provider or a direct connection to the wall jack with signal provided by local telephone company?

Another reason I ask is that while the ATA186 was old and was very sensitive to Voltage which caused many to become defective, what exactly happened to yours when you say it burnt out? What stopped working? Mine still works fine as do many others in lab environments and with some older Vonage users as well.

Is it possible that voltage over time caused the ATA186 to become defective and this same voltage is being detected by the VDV21?
In your original post you mention an old generic phone does not trigger this event nor does removing line 2 from the phone which you indicated was not a Vonage line.

If the voltage is bleeding into line 1 from line 2 and Line 2 is a POTS line, then to answer your question, over time this voltage can damage the FXS port. It is like anything else that is an output port for either low or high voltage. If you introduce voltage into it, it will burn out.

For example, take an iPod. Now instead of connecting a 3.5mm plug with earbuds or speakers connected, you plugged in the output from another audio source such as an amplifier. In time the iPod will become damaged. Probably not the best example but it does relate.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New AsaKreitma
New Today 4
Yesterday 4
Total 98583

Who Is On Site
Visitors 89
Members 0
Total 89


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.61
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.76 Seconds and 211 Pages In The Last 60 Seconds
The Vonage VoIP Forum