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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage
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rkelley
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Joined: Jun 06, 2009
Posts: 1

PostPosted: Sat Jun 06, 2009 3:35 pm    Post subject: Poor Customer / Technical Service Reply with quote Back to top

Twisted Evil

I had many callers tell me my phone was not working, they didn't get me or my answering machine and had to call my cell phone to reach me. There was no indication on my end that the phone wasn't working, no error messages on the modem and I had dial tone and could make calls.

After repeated cable connection changes directed by technical support failed to correct the issue they directed me to contact my ISP. They told me my connection was fine. I canceled the Vonage service but because I tried to make it work for longer than 30 days I exceeded the trial period and they charged me $120 to terminate unusable service. I was able to get them to refund $39 but they refused to refund the rest even after taking it to the "Executive Dispute Management" office.

I will NEVER use Vonage again...
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kdf55
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 30, 2007
Posts: 373
Location: Highland, IL

PostPosted: Sun Jun 07, 2009 7:26 am    Post subject: Reply with quote Back to top

Welcome to the club.
Although I had good experience with Vonage, I ported my number to another service because I was moving to an area without Vonage serviceable internet. I ported my number 12 days before my 2 year agreement was up and it cost me over $45 "cancellation fee".
I probably would have gone back to Vonage when I could have gotten better internet, but NOT ANYMORE.
12 days and $45. The heck with them.
I will tell everyone, find anything else but Vonage.
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ksig
Vonage Forum Master
Vonage Forum Master


Joined: Jul 07, 2008
Posts: 183
Location: Illinois

PostPosted: Mon Jun 08, 2009 2:25 pm    Post subject: Reply with quote Back to top

I started to reply to this and I just erased everything I wrote because in the end we will probably never see eye to eye.

So alas, I say good luck to you both with your new phone providers.
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ed56
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 08, 2007
Posts: 832

PostPosted: Mon Jun 08, 2009 9:42 pm    Post subject: Reply with quote Back to top

ksig wrote:
I started to reply to this and I just erased everything I wrote because in the end we will probably never see eye to eye.

So alas, I say good luck to you both with your new phone providers.


Ditto! And if you have problems with your cell phone or cell phone account . . . and cancel, good luck on being able to walk away scott free!

_________________
Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21
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westdc
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 24, 2009
Posts: 22

PostPosted: Tue Jun 09, 2009 11:14 am    Post subject: Reply with quote Back to top

I had that problem once, of not getting calls, I removed the power from my Vonage adapter-Counted to 30 and reconnected power.

Everything is back to working again.
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Michael84
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Joined: Jun 10, 2009
Posts: 2

PostPosted: Tue Jun 09, 2009 10:07 pm    Post subject: Reply with quote Back to top

Thanks, For your reply , I mean by better the following:

1- Better Customer Service that you can find them whenever you have a problem and solve it immediately for you.

2- Best Prices for sure.

3- Better Technical Support of the technical issues because when I gave them a complex setup for my Voip they found themselves in a problem and was not able to solve and forced me to workaround it although they said in the beginning that It can be done.

That is what I need.

bluetooth motorcycle intercom
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Slyster
Vonage Forum Senior
Vonage Forum Senior


Joined: Sep 26, 2008
Posts: 81

PostPosted: Wed Jun 10, 2009 2:40 pm    Post subject: Reply with quote Back to top

About 20%> Actually knowing what your device is doing in real time with the servers

About 80%> Relying on you to "tell the truth" about your ISP connection and problems/ network setup and or problems/ and internal phone equipment,connections...etc. Very Happy
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