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sharonmac
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Joined: May 30, 2009
Posts: 2

PostPosted: Sat May 30, 2009 1:53 pm    Post subject: Using Vonage with 2 line phone and Verizon Reply with quote Back to top

I am using Vonage as my 2nd line on a 2 line phone. Verizon is on line 1. When Vonage is plugged in, my Verizon line has a loud hum on it. When I disconnect Vonage the hum goes completely away. Interestingly, when I disconnect Vonage from the modem (leaving the device plugged in) the hum gets louder.

The volume of the hum stays the same from any point I move the Vonage device away from the other devices.

Vonage tech support says they have issues with 2 line phones. No kidding. But does anyone know any work around for this?
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trekologer
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Joined: Dec 04, 2005
Posts: 350

PostPosted: Sat May 30, 2009 3:56 pm    Post subject: Reply with quote Back to top

You likely have connected either the Verizon line or Vonage device to the 2-line phone using a 2-line cord and have shorted the two lines together.

Check the telephone cords connected to the phone. Look very closely at the clear plastic connector on the end. You should only see two pins (each line has a pair of wires). If you see four, you have a 2 line cord in your hands and you should replace with a 1 line cord.
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sharonmac
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Joined: May 30, 2009
Posts: 2

PostPosted: Sat May 30, 2009 8:25 pm    Post subject: trekologer you rock!! Reply with quote Back to top

You are so right! I paid $85 to Verizon to fix the problem and they couldn't figure it out - just showed me that it was the Vonage line. Spent an hour with Vonage tech support just to get nowhere. No one but you got it! Thanks so much!! Lol
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JJ613
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Joined: Sep 24, 2012
Posts: 1

PostPosted: Mon Sep 24, 2012 4:59 pm    Post subject: vonage tech says 2 line phones cant work. simple solution. Reply with quote Back to top

thank you trekologer.
i had a similar issue with an error message clearly coming from the Vonage device playing over my att landline dial tone on line 2. i called Vonage tech support and went in circles with tech who says sorry Vonage doesnt support two line phones bla bla bla. found this forum checked and the issue was a 4 pin 4 wire connector on my Vonage device plugged in to the "line 1/line 1+2 jack". switched it to a two pin/2 wire cord and problem solved. so simple. i love competence!


Very Happy
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gavindcht
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Joined: Mar 12, 2013
Posts: 78

PostPosted: Sun Apr 21, 2013 10:26 am    Post subject: Reply with quote Back to top

Same here. I think those guys really know what they are doing. I am trying to do the same set up.
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