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Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
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mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
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Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45


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pkenczyk
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PostPosted: Thu May 28, 2009 10:21 am    Post subject: Voicemail Inboxes (i.e. Press 1 for X, Press 2 for Y) Reply with quote Back to top

Hello Everyone,

I'm investigating call system options for a small Tailoring / Alterations business. The business owner is often working alone, fitting or measuring customers and would rather not be disturbed with an incoming call unless necessary. A large percentage of callers simply want hours, directions, etc. and don't need to speak with the business owner directly. I'd like to have the following happen:

Customer calls during business hours, answer on first ring, with recorded menu:
Press 1 for store hours and directions
Press 2 for common price info
Press 3 to speak to an associate

Customer calls after hours, answer on first ring, with recorded menu:
Press 1 for store hours and directions
Press 2 for common price info
Press 3 to leave a message for an associate

I have pretty much already decided on a Vonage Small Business Unlimited plan with a virtual 2nd number, and plan to leverage Voicemail Plus with email notification (she has a computer in the back office).

Is something like this at all possible with the Vonage solution used in tandem with another technology? I looked into the Asterisk open source PBX a little yesterday, but am unsure as to the voicemail capabilities of that solution.

Thanks in Advance!
Paul
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VonTechMgr
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PostPosted: Thu May 28, 2009 9:37 pm    Post subject: Reply with quote Back to top

Voicemail systems themselves offered by just about any phone company are not interactive. So this would not be possible. An Asterisk box would allow for this as it is very configurable and customizable to suit many needs. You would also not be using the Comedian VM system that comes with Asterisk for this. The functions would either be through basic extension configurations or macro scripts ran through the extensions.conf which would point to sound files. This would allow for your interactive menu.

However, the only way you can even use a Asterisk box or any 3rd party hardware or software with Vonage is by purchasing an additional softphone line. This is because Vonage does not release the SIP password to customers on Residential or Business accounts as the only supported devices are the ones Vonage ships and they are provisoned and locked down to Vonage. The softphone will have 500 minute outbound and unlimited incoming for 9.99 a month. With this you get the SIP password and you can configure it to your Asterisk box.

Just note that Vonage support will not assist with any configurations of the Asterisk box or provide any support to you for this line when used on anything other then the X-Pro softphone client.
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almahix
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Joined: Jun 01, 2004
Posts: 183
Location: Central California Coast

PostPosted: Tue Jun 02, 2009 7:30 pm    Post subject: Reply with quote Back to top

If Vonage isn't capable of doing what you want, and you don't want to bother with an Asterisk type of solution, look into ringcentral.com. You can use it with Vonage lines or telco lines. They host it and you configure it as you described aqbove.

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and August 2008 - (tbd)
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