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chauhanras
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Joined: Mar 23, 2009
Posts: 1

PostPosted: Tue May 19, 2009 5:18 am    Post subject: Problem with Error 003/004 with New Vonage router Reply with quote Back to top

Hi All,

I have purchased Vonage Voip router.

I am facing the problem of setting up the phone.

Internet and Ethernet is connected but phone port is having some problem. I am getting error 004/003.

I have tried to set router as per the manual but still the problem is there.

Anybody has any idea to sort out this problem.

I have seen one post in this forum for Error 003/004 but that is not helpful in my case.

Thanks
Chauhan
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VonTechMgr
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Tue May 19, 2009 5:54 am    Post subject: Reply with quote Back to top

Did you buy it from a retail store? When you signed up for a Vonage account, did you choose to do a retail activation where you enter the MAC address of he device you purchased so hat it is added to your account or did you sign up directly where you don't enter a MAC and Vonage sends you a device?

The reason I ask is because if you bought it at a store and did not sign up through the retail subscribe where you can activate this device to your account, the MAC is not active so it will not get a profile therefore you are stuck with that error. In this case you would have to contact Vonage to have it added to your account.
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TrevorS
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Joined: Jun 02, 2009
Posts: 2

PostPosted: Tue Jun 02, 2009 8:34 am    Post subject: Reply with quote Back to top

I'm having a similar problem. I'm using a D-link DI-614+.

Bridge->Router->Vonage - can't get past "Retrieving Profile"

Bridge->Vonage->Router - one unit works for a few mins, then I get altrernating errors 003 and 004. A second unit shipped to me - no Internet connectivity from router or any connected PCs.
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