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jenjee Posted:
Hello, My
friend had
cancelled Vonage
over 5 years ago,
but still has the
modem...
In The Forum:
Vonage
Topic:
Best way to dispose of Modem or Router
On May 26, 2012 at 18:09:22
sssscary Posted:
Hi, I realize this
post is old, but I
was just trying to
find out how to
auto delete...
In The Forum:
VoIP Feature Wish List
Topic:
Auto-Delete Voicemail When Forwarded to Email!!
On May 24, 2012 at 08:08:15
sandyj Posted:
The last few days
I've gotten a
couple of calls
from angry people
demanding that...
In The Forum:
Vonage
Topic:
Someone is using my phone number? Hacked?
On May 18, 2012 at 20:07:46
vrtlassit7 Posted:
Can anyone help me
figure out a
solution to create
a virtual
attendant? I own
a small...
In The Forum:
VoIP Feature Wish List
Topic:
Virtual Attendant
On May 18, 2012 at 07:53:07
rodisport Posted:
I have had this
problem for more
than 4 months now
when i call some
one it doesn't...
In The Forum:
Vonage UK
Topic:
no ringing tone
On May 14, 2012 at 18:17:44
js123 Posted:
we already have
vonage device how
can i reactivate
the service and
what is the
procedure....
In The Forum:
Vonage
Topic:
how to reactivate the service
On May 12, 2012 at 14:57:39
dconnor Posted:
A photo would be
helpful....
In The Forum:
Hard Wiring - Installation
Topic:
Problem with home wireup
On May 08, 2012 at 10:47:17
rival Posted:
Thank you! This
was my exact
problem. Outgoing
calls would fail,
incoming calls...
In The Forum:
Vonage
Topic:
Dial tone ok, incoming calls ok, no outgoing calls
On May 03, 2012 at 21:11:35
stevejone Posted:
This is really a
good topic.It
gives a quite
detailed
information about
the jammer...
In The Forum:
Vonage UK
Topic:
Application of Cell Phone Jammer
On May 03, 2012 at 11:29:58
MiveAmige Posted:
The nature of a
cell phone jammer

By
mobile jammer
(jammer, cell ph...
In The Forum:
Vonage UK
Topic:
Application of Cell Phone Jammer
On May 02, 2012 at 18:55:02

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MaxH
Vonage Forum Associate
Vonage Forum Associate


Joined: Jun 11, 2004
Posts: 12
Location: Olney, MD
PostPosted: Fri May 15, 2009 8:11 am    Post subject: Can't log on to Vonage.com, nor receive mail from them...? Reply with quote Back to top
Not only is my password to my account not working, I am not receiving automated password reminders or manually generated ones from Customer Service. Am I really the only one with this issue? My mom told me I was special, but I'm pretty sure this isn't what she meant! Sad
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VonTechMgr
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 02, 2008
Posts: 656
Location: NJ
PostPosted: Fri May 15, 2009 8:56 am    Post subject: Reply with quote Back to top
OK so I believe I know what your issue is. All web account usernames are stored in the database as all lower case letters even if you created a username when you first signed up using all CAPS or a mix of upper and lower case letters.

Until recently, the authentication performed on the usernames did not care about case sensitivity so you were able to log in with upper case letters in your username.

Now, when logging into your web account, your username must be entered with all lower case letters as it is now case sensitive and since all usernames are stored lower case in the database, this is all that will be accepted.
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