Phone and internet disconnects

Posts: 9 · New Forum Member Joined: Jan 04, 2009 Posts: 9

Have had Vonage for some time now and running into a problem. About 4 months ago I would get booted from the net and could get back on by unplugging and plugging back in my vt2442,. I am on comcast cable and never had a prob before this. As of last night the phone gets disconnected whenever i go on the net. Now I have both problems. The phone message says incorrect network settings, but eventually resets itself..

Posts: 656 · Posted: Sun May 10, 2009 5:59 pm Post subject:

First and most simple thing to check is the status LED's on your Comcast cable modem. Reason to start here is the prompt for incorrect network settings which means it may not be detecting a connection.

Take note to what these LED's look like during normal operation then take note to what they look like when your lose connectivity and you hear this message.

Another piece of information you need to provide is whether or not you also have a wireless router connected in the mix and if you recently got a new cordless phone. Losing internet or phone when the other is in operation usually means that your using a wireless connection and a 2.4ghz phone which interfere with one another. But is could also be the modem crapping out on you.

Posts: 9 · New Forum Member Joined: Jan 04, 2009 Posts: 9

VonTechMgr wrote:

First and most simple thing to check is the status LED's on your Comcast cable modem. Reason to start here is the prompt for incorrect network settings which means it may not be detecting a connection.

Take note to what these LED's look like during normal operation then take note to what they look like when your lose connectivity and you hear this message.

Another piece of information you need to provide is whether or not you also have a wireless router connected in the mix and if you recently got a new cordless phone. Losing internet or phone when the other is in operation usually means that your using a wireless connection and a 2.4ghz phone which interfere with one another. But is could also be the modem crapping out on you.

Cable seems normal, I do have a netgear wireless in the mix pre Vonage box. Phone is a 6.0. My phone 1 led blinks red. I assume that is because I have a voicemail, but when on my account no call exists.

Posts: 656 · Posted: Sun May 10, 2009 6:45 pm Post subject:

What do you mean by cable seems normal?

Have you already checked the status LED's on the cable modem when you lose connection? Also you say the Netgear wireless router is connected "pre" the VT2442?

Are you saying the Netgear is the component that connects to the cable mode or does the VT2442 connect to the cable modem and the Netgear is connected off of an Ethernet port of the VT2442?

Posts: 9 · New Forum Member Joined: Jan 04, 2009 Posts: 9

VonTechMgr wrote:

What do you mean by cable seems normal?

Have you already checked the status LED's on the cable modem when you lose connection? Also you say the Netgear wireless router is connected "pre" the VT2442?

Are you saying the Netgear is the component that connects to the cable mode or does the VT2442 connect to the cable modem and the Netgear
is connected off of an Ethernet port of the VT2442?

Yes, I checked the led and they were solid. Turn on phone, listen to dial tone, surf 2 or 3 websites quickley and it goes down. I am not to savy at computers so bare with me. My order of components goes , 1. cable modem, 2. netgear 3. vt2442 4. main pc. As the order described in my Vonage installation instructions circa 2005. Is there a better way? It hasn't been a problem until about maybe a year ago.

Posts: 656 · Posted: Sun May 10, 2009 7:41 pm Post subject:

OK so that is good information to start with. Most people put the blame on Vonage when most of the time, Vonage is out of the picture. This may be one of those times. The reason I say this is because of your layout. Your Netgear router is physically making the internet connection not the Vonage VT2442.

The next thing we would need to know is if when your internet goes out, is it happening on a computer that wirelessly connects to the Netgear or a hardwired computer? If the computer is hardwired, is it connected to an Ethernet port on the VT2442 or the Netgear.

If this occurs on a hardwired computer that is connected to the Netgear router or to a wireless computer, then the issue is between the modem and the Netgear router as the VT2442 is not even involved here as it sits behind the Netgear.

If the issue is ONLY with the Vonage phone service and a computer that directly connects to the VT2442 but does not affect a computer connected to the Netgear, the issue is with the VT2442.

Posts: 9 · New Forum Member Joined: Jan 04, 2009 Posts: 9

VonTechMgr wrote:

OK so that is good information to start with. Most people put the blame on Vonage when most of the time, Vonage is out of the picture. This may be one of those times. The reason I say this is because of your layout. Your Netgear router is physically making the internet connection not the Vonage VT2442.

The next thing we would need to know is if when your internet goes out, is it happening on a computer that wirelessly connects to the Netgear or a hardwired computer? If the computer is hardwired, is it connected to an Ethernet port on the VT2442 or the Netgear.

If this occurs on a hardwired computer that is connected to the Netgear router or to a wireless computer, then the issue is between the modem and the Netgear router as the VT2442 is not even involved here as it sits behind the Netgear.

The main pc which affects the phone or vice versa is connected to a ethernet port on the vt2442. The wireless router which is connected to the vt2442 was also connected to the main pc. That wire I disconnected to see if it was even needed. i assume it was there to access the wireless modem. It did not change anything. The kicker is that my wifes laptop which uses the wirelees has problems also getting on the net sometimes. My main pc and her laptop say they have good connection but get the message that they cant find the ip address of the website we are trying to get. When the phone disconnects I get beeping noises sometimes and the warning sound that the phone is off the hook kicks in eventually. What I don't understand is why I sometimes lose internet even if the phone is not in use. I fix this by unplugging the vt2442 for a couple mins and plugging back in. I also have gone through the routine of unplugging everything, letting them boot one at a time to no avail. I checked my events viewer. error " The IP address lease 192.168.15.2 for the network has been denied by hte DHCP server 192.168.15.1 ( the DHCP server sent a DHCPNack message) if that helps. Forgive me but I am an old timer and I have to hit the sack. Thanks for helping me out.

f the issue is ONLY with the Vonage phone service and a computer that directly connects to the VT2442 but does not affect a computer connected to the Netgear, the issue is with the VT2442.

Posts: 656 · Posted: Sun May 10, 2009 8:53 pm Post subject:

Your last post is missing your response.

Posts: 1 · New Forum Member Joined: May 11, 2009 Posts: 1

I have seen the exact same thing. Very prevalent over the last 7 days. It was good for the last 4 months, say it about 5 months ago for about a month.

Setup is as follows:

Cable modem(Motorola SURFboard SBG900 DOCSIS 2.0 Wireless Cable ModemGateway (Black))
->
Vonage box with integrated router (Motorola VT2142 - Phone Adapter with Router)
->
Computer
(No other devices conencted via enthernet)

I will see that the cable modem has all the proper lights on. Functioning properly as I can get dial tone. If I start to surf, the cable modem after a few web pages, still has all the inital lights except ONLINE turns off and SEND flashes off and on about 1 flash/sec.
No longer have dial tone. It can either be reset by unplugging cable modem but sometimes that does not even work and you have to wait 30 mins or so.
Ready to buy VDV21 and see if that makes any improvement.

Posts: 656 · Posted: Mon May 11, 2009 3:40 pm Post subject:

If at any time your Online / Ready LED goes off and you see the Send flashing, your modem has lost sync to your ISP. The ISP should be contacted to check the signal strength at the modem during normal operation and at the time the Online LED goes out if possible.

Getting a new Vonage VDV21 will have no effect on how the modem is operating since the modem's sync has nothing to do with what is connected to it.