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tplink Posted:
Im trying to add
my HT802 vonage
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network. I
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Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
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On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

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Topic:
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On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
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make my phone ring
louder so I can
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

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Hard Wiring - Installation
Topic:
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On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

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On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
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different price
margins , please
share your
estimated
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In The Forum:
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On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

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On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
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vonage? I have
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...

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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
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aedanmoe
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PostPosted: Sun May 10, 2009 5:25 pm    Post subject: Phone and internet disconnects Reply with quote Back to top

Have had Vonage for some time now and running into a problem. About 4 months ago I would get booted from the net and could get back on by unplugging and plugging back in my vt2442,. I am on comcast cable and never had a prob before this. As of last night the phone gets disconnected whenever i go on the net. Now I have both problems. The phone message says incorrect network settings, but eventually resets itself..
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VonTechMgr
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PostPosted: Sun May 10, 2009 5:59 pm    Post subject: Reply with quote Back to top

First and most simple thing to check is the status LED's on your Comcast cable modem. Reason to start here is the prompt for incorrect network settings which means it may not be detecting a connection.

Take note to what these LED's look like during normal operation then take note to what they look like when your lose connectivity and you hear this message.

Another piece of information you need to provide is whether or not you also have a wireless router connected in the mix and if you recently got a new cordless phone. Losing internet or phone when the other is in operation usually means that your using a wireless connection and a 2.4ghz phone which interfere with one another. But is could also be the modem crapping out on you.
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aedanmoe
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PostPosted: Sun May 10, 2009 6:29 pm    Post subject: Cable modem seems normal Reply with quote Back to top

VonTechMgr wrote:
First and most simple thing to check is the status LED's on your Comcast cable modem. Reason to start here is the prompt for incorrect network settings which means it may not be detecting a connection.

Take note to what these LED's look like during normal operation then take note to what they look like when your lose connectivity and you hear this message.

Another piece of information you need to provide is whether or not you also have a wireless router connected in the mix and if you recently got a new cordless phone. Losing internet or phone when the other is in operation usually means that your using a wireless connection and a 2.4ghz phone which interfere with one another. But is could also be the modem crapping out on you.



Cable seems normal, I do have a netgear wireless in the mix pre Vonage box. Phone is a 6.0. My phone 1 led blinks red. I assume that is because I have a voicemail, but when on my account no call exists.
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VonTechMgr
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PostPosted: Sun May 10, 2009 6:45 pm    Post subject: Reply with quote Back to top

What do you mean by cable seems normal?

Have you already checked the status LED's on the cable modem when you lose connection? Also you say the Netgear wireless router is connected "pre" the VT2442?

Are you saying the Netgear is the component that connects to the cable mode or does the VT2442 connect to the cable modem and the Netgear is connected off of an Ethernet port of the VT2442?
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aedanmoe
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PostPosted: Sun May 10, 2009 7:16 pm    Post subject: Reply with quote Back to top

VonTechMgr wrote:
What do you mean by cable seems normal?

Have you already checked the status LED's on the cable modem when you lose connection? Also you say the Netgear wireless router is connected "pre" the VT2442?

Are you saying the Netgear is the component that connects to the cable mode or does the VT2442 connect to the cable modem and the Netgear
is connected off of an Ethernet port of the VT2442?


Yes, I checked the led and they were solid. Turn on phone, listen to dial tone, surf 2 or 3 websites quickley and it goes down. I am not to savy at computers so bare with me. My order of components goes , 1. cable modem, 2. netgear 3. vt2442 4. main pc. As the order described in my Vonage installation instructions circa 2005. Is there a better way? It hasn't been a problem until about maybe a year ago.
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VonTechMgr
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PostPosted: Sun May 10, 2009 7:41 pm    Post subject: Reply with quote Back to top

OK so that is good information to start with. Most people put the blame on Vonage when most of the time, Vonage is out of the picture. This may be one of those times. The reason I say this is because of your layout. Your Netgear router is physically making the internet connection not the Vonage VT2442.

The next thing we would need to know is if when your internet goes out, is it happening on a computer that wirelessly connects to the Netgear or a hardwired computer? If the computer is hardwired, is it connected to an Ethernet port on the VT2442 or the Netgear.

If this occurs on a hardwired computer that is connected to the Netgear router or to a wireless computer, then the issue is between the modem and the Netgear router as the VT2442 is not even involved here as it sits behind the Netgear.

If the issue is ONLY with the Vonage phone service and a computer that directly connects to the VT2442 but does not affect a computer connected to the Netgear, the issue is with the VT2442.
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aedanmoe
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PostPosted: Sun May 10, 2009 7:59 pm    Post subject: Reply with quote Back to top

VonTechMgr wrote:
OK so that is good information to start with. Most people put the blame on Vonage when most of the time, Vonage is out of the picture. This may be one of those times. The reason I say this is because of your layout. Your Netgear router is physically making the internet connection not the Vonage VT2442.

The next thing we would need to know is if when your internet goes out, is it happening on a computer that wirelessly connects to the Netgear or a hardwired computer? If the computer is hardwired, is it connected to an Ethernet port on the VT2442 or the Netgear.

If this occurs on a hardwired computer that is connected to the Netgear router or to a wireless computer, then the issue is between the modem and the Netgear router as the VT2442 is not even involved here as it sits behind the Netgear.

The main pc which affects the phone or vice versa is connected to a ethernet port on the vt2442. The wireless router which is connected to the vt2442 was also connected to the main pc. That wire I disconnected to see if it was even needed. i assume it was there to access the wireless modem. It did not change anything. The kicker is that my wifes laptop which uses the wirelees has problems also getting on the net sometimes. My main pc and her laptop say they have good connection but get the message that they cant find the ip address of the website we are trying to get. When the phone disconnects I get beeping noises sometimes and the warning sound that the phone is off the hook kicks in eventually. What I don't understand is why I sometimes lose internet even if the phone is not in use. I fix this by unplugging the vt2442 for a couple mins and plugging back in. I also have gone through the routine of unplugging everything, letting them boot one at a time to no avail. I checked my events viewer. error " The IP address lease 192.168.15.2 for the network has been denied by hte DHCP server 192.168.15.1 ( the DHCP server sent a DHCPNack message) if that helps. Forgive me but I am an old timer and I have to hit the sack. Thanks for helping me out.

f the issue is ONLY with the Vonage phone service and a computer that directly connects to the VT2442 but does not affect a computer connected to the Netgear, the issue is with the VT2442.
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VonTechMgr
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PostPosted: Sun May 10, 2009 8:53 pm    Post subject: Reply with quote Back to top

Your last post is missing your response.
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ksteward
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PostPosted: Mon May 11, 2009 3:27 pm    Post subject: Reply with quote Back to top

I have seen the exact same thing. Very prevalent over the last 7 days. It was good for the last 4 months, say it about 5 months ago for about a month.

Setup is as follows:

Cable modem(Motorola SURFboard SBG900 DOCSIS 2.0 Wireless Cable ModemGateway (Black))
->
Vonage box with integrated router (Motorola VT2142 - Phone Adapter with Router)
->
Computer
(No other devices conencted via enthernet)


I will see that the cable modem has all the proper lights on. Functioning properly as I can get dial tone. If I start to surf, the cable modem after a few web pages, still has all the inital lights except ONLINE turns off and SEND flashes off and on about 1 flash/sec.
No longer have dial tone. It can either be reset by unplugging cable modem but sometimes that does not even work and you have to wait 30 mins or so.
Ready to buy VDV21 and see if that makes any improvement.
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VonTechMgr
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PostPosted: Mon May 11, 2009 3:40 pm    Post subject: Reply with quote Back to top

If at any time your Online / Ready LED goes off and you see the Send flashing, your modem has lost sync to your ISP. The ISP should be contacted to check the signal strength at the modem during normal operation and at the time the Online LED goes out if possible.

Getting a new Vonage VDV21 will have no effect on how the modem is operating since the modem's sync has nothing to do with what is connected to it.
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