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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
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Hard Wiring - Installation
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On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

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On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
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bypass
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and get free
access while
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In The Forum:
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Topic:
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On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
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Topic:
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On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
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Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

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Topic:
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On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
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On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
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old topic but when
I google “Vonage
MAC address
...

In The Forum:
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Topic:
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On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
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On Dec 05, 2016 at 12:35:11


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san_gee
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Joined: May 08, 2009
Posts: 1

PostPosted: Fri May 08, 2009 6:24 am    Post subject: Call disconnects after 5 minutes Reply with quote Back to top

Hi,

I have started facing call disconnects after 5 minutes since yesterday. I am on a broadband internet connection with speedtest results of 9 and 8 mbps for download and upload speeds.

I have a static ip, and Vonage connected directly to the internet (LAN wall socket) and wireless router was connected to Vonage device. Since the problem started happening, my home network was losing its internet connectivity. I have now moved the wireless router to connect to the internet and Vonage connected to the wireless (I did a reset of the Vonage device to remove the static ip settings).

Any help is much appreciated. I have to work from home because of a sports injury and can't take any calls from work on the Vonage phone as it keeps disconnecting after 5 minutes. When colleagues call back, they tell me that it goes straight into voicemail.

Thanks,
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mhouser08
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Joined: Jul 28, 2008
Posts: 16

PostPosted: Fri Jul 03, 2009 2:40 pm    Post subject: Re: Call disconnects after 5 minutes Reply with quote Back to top

san_gee wrote:
Hi,

I have started facing call disconnects after 5 minutes since yesterday. I am on a broadband internet connection with speedtest results of 9 and 8 mbps for download and upload speeds.

I have a static ip, and Vonage connected directly to the internet (LAN wall socket) and wireless router was connected to Vonage device. Since the problem started happening, my home network was losing its internet connectivity. I have now moved the wireless router to connect to the internet and Vonage connected to the wireless (I did a reset of the Vonage device to remove the static ip settings).

Any help is much appreciated. I have to work from home because of a sports injury and can't take any calls from work on the Vonage phone as it keeps disconnecting after 5 minutes. When colleagues call back, they tell me that it goes straight into voicemail.
Thanks,


I had the same issue. What I did was to use this setup:

Dlink router-->Vonage V-Portal-->cable modem

If this setup does not work I am going to try:

Vonage V-Portal-->Dlink router-->cable modem but turn off QOS

I have 2.0 up and 384down
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VonTechMgr
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Fri Jul 03, 2009 5:54 pm    Post subject: Reply with quote Back to top

Before you start looking for answers within Vonage and the Vonage community, please confirm that your internet connection is not intermittently dropping when you have your wall Ethernet jack connected to your own router.

In your original post you mentioned that you noticed are losing complete internet connectivity when you loose phone service.

You configure your static IP on your wireless router, plug your routers WAN port into the Ethernet port in the wall, set the Vonage adapters WAN port to DHCP and connect it to the wireless router's LAN port, and make sure all PC's use the wireless router for internet connectivity. If you lose internet at this point, the Vonage adapter play not part in it since your internet is feeding through the wall to the wireless router. The Vonage adapter is just a client like any other PC on your network.

At this point you would need to seek help from whoever supports your network / internet service. If the internet stays up while your phone service drops off, then it could be the Vonage adapter losing network connectivity and might be defective.

Bottom line, you need to confirm that the issue is not within the internet connectivity your being supplied with before you consider this a Vonage caused issue.
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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