Call disconnects after 5 minutes

Posts: 1 · New Forum Member Joined: May 08, 2009 Posts: 1

Hi,

I have started facing call disconnects after 5 minutes since yesterday. I am on a broadband internet connection with speedtest results of 9 and 8 mbps for download and upload speeds.

I have a static ip, and Vonage connected directly to the internet (LAN wall socket) and wireless router was connected to Vonage device. Since the problem started happening, my home network was losing its internet connectivity. I have now moved the wireless router to connect to the internet and Vonage connected to the wireless (I did a reset of the Vonage device to remove the static ip settings).

Any help is much appreciated. I have to work from home because of a sports injury and can't take any calls from work on the Vonage phone as it keeps disconnecting after 5 minutes. When colleagues call back, they tell me that it goes straight into voicemail.

Thanks,

Posts: 16 · Vonage Forum Associate Joined: Jul 28, 2008 Posts: 16

san_gee wrote:

Hi,

I have started facing call disconnects after 5 minutes since yesterday. I am on a broadband internet connection with speedtest results of 9 and 8 mbps for download and upload speeds.

I have a static ip, and Vonage connected directly to the internet (LAN wall socket) and wireless router was connected to Vonage device. Since the problem started happening, my home network was losing its internet connectivity. I have now moved the wireless router to connect to the internet and Vonage connected to the wireless (I did a reset of the Vonage device to remove the static ip settings).

Any help is much appreciated. I have to work from home because of a sports injury and can't take any calls from work on the Vonage phone as it keeps disconnecting after 5 minutes. When colleagues call back, they tell me that it goes straight into voicemail.
Thanks,

I had the same issue. What I did was to use this setup:

Dlink router-->Vonage V-Portal-->cable modem

If this setup does not work I am going to try:

Vonage V-Portal-->Dlink router-->cable modem but turn off QOS

I have 2.0 up and 384down

Posts: 656 · Posted: Fri Jul 03, 2009 5:54 pm Post subject:

Before you start looking for answers within Vonage and the Vonage community, please confirm that your internet connection is not intermittently dropping when you have your wall Ethernet jack connected to your own router.

In your original post you mentioned that you noticed are losing complete internet connectivity when you loose phone service.

You configure your static IP on your wireless router, plug your routers WAN port into the Ethernet port in the wall, set the Vonage adapters WAN port to DHCP and connect it to the wireless router's LAN port, and make sure all PC's use the wireless router for internet connectivity. If you lose internet at this point, the Vonage adapter play not part in it since your internet is feeding through the wall to the wireless router. The Vonage adapter is just a client like any other PC on your network.

At this point you would need to seek help from whoever supports your network / internet service. If the internet stays up while your phone service drops off, then it could be the Vonage adapter losing network connectivity and might be defective.

Bottom line, you need to confirm that the issue is not within the internet connectivity your being supplied with before you consider this a Vonage caused issue.