Posted:
Thu May 07, 2009 7:54 pm Post subject: The Ethernet (LAN) Port Dead? Lost Internet Connection
Had V-Portal for about a year now.
Comcast Cable Internet Feed -to- Netgear Modem/Router Combo -to- V-Portal -to- Phone and The Ethernet (LAN) Port to a Mac
All the sudden today, no Internet connection on the MAC. 1. Lost phone connection for a while. 2. Phone connection came back after powercycling modem/router combo and vportal, but no Internet connection. Know signal must be coming through if phone is working. 3. If I plug internet feed into Mac instead of VPortal I get my connection back, so the problem is only running through the VPortal. 4. Ran all diagnostics on VPortal and no errors. The IP on the VPortal screen and my Comcast modem/router admin screen all looks the same. 5. Comcast did report some trouble in the area today, but I woud think no service would mean my Vonage would be dead too.
Any idea what happened or how I can get my internet connection to flow through VPortal again to the Mac?
Can you log into the V-Portal? First make sure you Mac is getting a 192.168.15.x address when connected to the V-Portal. If you get an address and can log into http://192.168.15.1 then it sounds like you may have a DNS issue preventing you from resolving host names even though you have a physical internet connection.
You can also confirm if it is a DNS issue by trying to open www.google.com
These are all the current server addresses that www.google.com resolves to. If you can get to it via IP, your issue resides in the DNS servers getting passed to the VDV21 and then to the Mac.
Fixed. Went into Mac's System Preferences under Network and changed from the current configuration to fully Automatic. Guess something in Comcast changed so that the old manual setup wouldn't work.
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