unable to hear voice of other person

Posts: 350 · Vonage Forum Evangelist Joined: Dec 04, 2005 Posts: 350

The ping tests performed don't really show any major problem though in both the pings to 69.59.248.70 and 69.59.239.70 saw a jump in latency but not too much that it should have been a problem. But again, since the problem doesn't occur continuously, its hard to tell if the results tell you any more than you already know (that the problem doesn't occur continuously). If you run a ping with -t (instead of -n 100) the ping test will keep going until you stop it. It might be useful to start a ping test while making a call and see if you see packet loss or a really high jump in latency if/when you experience audio loss.

Posts: 15 · Vonage Forum Associate Joined: Dec 15, 2007 Posts: 15

Just spoke with Vonage CSR .. After diagnosis we found that tracecert gives timeout

C:\Documents and Settings\Guest>tracert 69.59.241.33

Tracing route to media-relay-42.klax1.s.vonagenetworks.net [69.59.241.33]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms mygateway1.Motorola [192.168.15.1]
2 * * * Request timed out.
3 8 ms 8 ms 7 ms 68.85.76.153
4 10 ms 11 ms 9 ms te-0-0-0-4-ar01.plainfield.nj.panjde.comcast.net [68.86.210.22]
5 12 ms 16 ms 11 ms pos-0-6-0-0-cr01.newyork.ny.ibone.comcast.net [68.86.90.25]
6 18 ms 19 ms 16 ms pos-1-15-0-0-cr01.mclean.va.ibone.comcast.net [68.86.85.89]
7 33 ms 30 ms 31 ms pos-1-14-0-0-cr01.atlanta.ga.ibone.comcast.net [68.86.85.73]
8 54 ms 52 ms 52 ms pos-1-12-0-0-cr01.dallas.tx.ibone.comcast.net [68.86.85.157]
9 87 ms 88 ms 88 ms pos-0-15-0-0-cr01.losangeles.ca.ibone.comcast.net [68.86.85.137]
10 89 ms 88 ms 88 ms br02.klax1.comcast.vonagenetworks.net [68.86.89.126]
11 88 ms 86 ms 88 ms sw01.klax1.m.vonagenetworks.net [216.115.28.22]
12 87 ms 88 ms 86 ms media-relay-42.klax1.s.vonagenetworks.net [69.59.241.33]

Trace complete.

ASked comcast to check the connection.
Any idea what the issue would be ?
We also tried connecting modem directly which again gave request time out.[B]

Posts: 15 · Vonage Forum Associate Joined: Dec 15, 2007 Posts: 15

Is that the issue that we getting Request Timed out is cauing the audio issue ?

Sheduled comcast to check the connection ..