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jim2766
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Joined: Jan 16, 2005
Posts: 84
Location: Eastern Pennsylvania

PostPosted: Mon Jan 17, 2005 6:52 pm    Post subject: Just signed up, some more questions... Reply with quote Back to top

I just now signed up for the Vonage service and now have a few more questions.
1. Does it really take up to 7 business days to ship me the adapter as stated in their confirmation?
2. Someone yesterday answered another question about their adapter that if it breaks they will replace it for you unlike the store bought ones, however I noticed on their site that their equipment only has a 30 day warranty, is this true as well?
3. When does my 14 day satisfaction begin, now when i wont be getting my equipment for a week or so, or once i receive my equipment.

Any and all responses to any of the above questions will be greatly appreciated.
Thanks again!!
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reebok
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Mon Jan 17, 2005 7:05 pm    Post subject: Reply with quote Back to top

1. http://www.dslreports.com/forum/remark,12368673~mode=flat
http://vonage-forum.com/ftopic2350.html
2. good question. this is what I've always heard, and seems to be standard practice (i.e. cable modems are replaced free) I'm going to try to find out more about this though.
3. it begins now, though some have had success getting it extended, esp if the adapter takes longer than usual to arrive.

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reebok
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Mon Jan 17, 2005 7:19 pm    Post subject: Reply with quote Back to top

ok, technically it looks like you're right.
http://vonage.com/help_knowledgeBase_article.php?article=183
and in section 5.5 in the terms of service (titled No Warranties, or Limited Warranties, for Devices) ToS is located here: http://vonage.com/features_terms_service.php

to sum it up, it looks like the device(s) are covered for a year from mfr's defects only. now, fwiw, you can see in various posts and I saw from personal experience (see story below is interested) that Vonage seems to only charge shipping (both ways) if you want to replace your device for no particular reason. so where I'm going with this is, if they'll just charge shipping to replace a working device, then how much more will they charge for one that was broken for a good reason (power surge, etc.) basically anything that wasn't caused by the user, baggage handlers, etc. My guess is probably not much more, and they may credit it all back to you once they receive and verify that the device was broken in a way you didn't have (much) control over.

my story: friend had cisco ATA (old Vonage device) and wanted the linksys RT31P2. he called them up and they charged him 9.95 for shipping (same as new sign-ups) and he had to ship the cisco back.

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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