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Horace
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PostPosted: Sat May 02, 2009 6:41 pm    Post subject: Can you send a call to voicemail? Reply with quote Back to top

Is there a feature code to send a call to voicemail? I want to be able to answer a call, then hit flash + some code, and the caller gets put in voicemail.

Is this possible?
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trekologer
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PostPosted: Sun May 03, 2009 9:57 am    Post subject: Reply with quote Back to top

Not directly, but you can do it indirectly by transferring the call to your own number. This is done by pressing flash, then #90 and your phone number and # again.

What this is doing is transferring the call back to you but when it gets to your TA (fractions of a second later), the phone is still off the hook (but no longer in a connected call so call waiting wouldn't apply even if enabled) so the TA returns that the line is busy. This is the same effect as calling your own phone number: its not the best method of accessing your voicemail but it works. This requires that voicemail is enabled; if you have simulring or call forwarding, your forwarding number will right first.
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VonTechMgr
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PostPosted: Sun May 03, 2009 10:00 am    Post subject: Reply with quote Back to top

The answer Yes and No. There isn't a basic function that can do this. Once a call terminates to any point, it cannot go anywhere else. By terminate I mean, call is answered by a phone, answering machine, or fax machine connected to the Vonage adapter, call is answered at a call forwarding number, or call is answered by Vonage Voice Mail.

However, if you do answer the call and speak to the caller, you could perform a call transfer to a Voice Mail local access number. You would need to instruct your caller that upon being transferred, they need to enter your full 11 digit phone number to reach your Voice Mail. 1 + Area Code + 7 digit phone number.

Steps

1) Answer call
2) Hit flash and dial #90 plus the Voice Mail access number
3) Hang up

Once this is transferred, the caller will hear the prompt stating "You can leave a message for the person you are calling by entering their mail box number, to enter your mailbox press pound." This is where the enter your 11 digit phone number. They will hear your greeting and then be able to leave a message.

This would be the only way to pull off what you have inquired about.

Voice Mail Access Numbers

http://www.vonage.com/features.php?feature=voicemail
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