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mbc2237
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PostPosted: Wed Apr 15, 2009 11:12 am    Post subject: Phone line will not disconnect Reply with quote Back to top

I know this has been posted before. but i cant find something exactly like this.

My phone will not drop the line when i have it backfed into the house wiring. I am having a problem with the line disconnecting. i can pick up the phone and dial out but when i replace the phone on the base, it never drops the call. in order for me to use the phone line again i have to reset the Vonage router.

i dont think it is actually a router problem because if i connect the phone directly to the Voip router i dont have that problem. the kicker is that if i use a regular corded phone i dont get that problem anywhere. i tried two different cordless phones and it is doing it on both. any suggestions?

Thanks in advance.
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ed56
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PostPosted: Wed Apr 15, 2009 12:43 pm    Post subject: Reply with quote Back to top

My guess is it could be the wiring or one of the jacks.

1st, make sure the telephone company's connection is no longer connected at the demarcation point. If it is, disconnect and try again. If not then unplug every phone in the house from the jacks and in turn plug them in one at a time (disconnecting the previous one) until you experience the problem.

If you have done this and still have a problem with the cordless phones, it may be the actual wiring. Try wiring a different pair of wires from your house wiring cable at the demarcation point and rewire one of the jacks in the house to those wires, and then try your cordless phone on the rewired jack. If it works, this would confirm the wiring problem.

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VonTechMgr
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PostPosted: Wed Apr 15, 2009 1:10 pm    Post subject: Reply with quote Back to top

How big is your home? ed56 is right about it being the home wiring but it might be due to the length of wire between the phone hanging up to the jack where the Vonage adapter is plugged in. Does this occur on each phone in the house or just certain ones?

What is occurring is that when you hang up, there is a change in voltage which causes the Vonage adapter to detect an "On Hook" signal and terminates the session. However, the opposite is also true when you pick up the phone since the Vonage adapter detects an "Off Hook" signal thus being able to generate a dial tone for you. It could be there is not enough voltage change on the On Hook for the device to sense which could be caused by the length of wire, amount of jacks, and amount of phones connected.
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mbc2237
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PostPosted: Wed Apr 15, 2009 4:13 pm    Post subject: Reply with quote Back to top

the house isnt too large. 2500 sq ft. the jack that i am using is maybe 20 feet away BUT when i get home tonight i am going to check the demarcation point. comcast came out to hook up my modem and they thought i was getting their Voip service so he messed with the box outside. i wasnt there and so i could see exactly what he did...but im thinking that something might have been messed up out there. the phone line voltage is like 45 volts or something like that isnt it? what is the drop needed in order for the unit to sense the on hook and off hook signals...i would think that if that is the problem then it has to be right on the edge. is there a way to tell the adaptor to look for a slightly lower voltage?

thanks again for the quick responses. i'll post again with my findings/new problems found this evening.
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mbc2237
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PostPosted: Thu Apr 16, 2009 10:22 am    Post subject: Reply with quote Back to top

so i went to the demarcation point and it looks the the wires are connected correctly. must be some problem within the house that was never noticed because there were corded phones being used? i have no idea. i don't know the history on the house because i just moved in a few weeks ago. i have soooo much other stuff to do that i decided to just take my base station and put it in the office where I'm not having problems and then use the satellite phones in the house. it bothers me to leave something unresolved but with the amount of time i have spent on it and the amount i have left to do, i think I'll be able to sleep at night. thanks for the help. when i go to tackle it again, I'm sure I'll be on here again.
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ksig
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Joined: Jul 07, 2008
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PostPosted: Thu Apr 16, 2009 11:35 am    Post subject: Reply with quote Back to top

Okay - The wires at the demarc point SHOULD be disconnected if you're going to use Vonage and not AT&T/Verizon/Qwest etc. Otherwise you'll have signal from the phone company and Vonage at the same time which will most like burn up your ATA. Plug in a phone and listen to the white noise on the line. Unplug the wires at the demarc point and then going listen to the phone again you should hear nothing... no white noise just complete silence. At this point you can back feed the wires from the ATA to the home wiring and you should be good to go.
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