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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


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normc
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Joined: Apr 09, 2009
Posts: 2

PostPosted: Thu Apr 09, 2009 10:00 am    Post subject: Bizarre Internet Connectivity Problem When Using Vonage Reply with quote Back to top

Hi, I have been using Vonage for well over a year now and been very happy with it.

Until I recently moved. I set everything up in my new house and now, when I receive calls my internet connection weakens horribly. For example, on my desktop computer if I am streaming music the music stalls, if I'm connected to network hard drives I lose their connection. My computer is close to the router but during a Vonage call my connection goes from a full five bars to just one or two. I can't even load web pages while someone is on a Vonage line in the home. As soon as the Vonage phone hangs up, everything picks up again.

It reminds me of when I was a kid and my mom would turn on the clothes dryer. All the lights in the house would dim.

My internet connection is fast though, I did a speedtest and my internet speed is an average of 10-20mbps.

Here is my setup:

cable modem -> Vonage router (with one cordless phone attached) -> Apple Time Capsule (with one external hard drive attached)

An iMac and macbook are connected wirelessly to the Time Capsule.

Thanks!!
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normc
New Forum Member
New Forum Member


Joined: Apr 09, 2009
Posts: 2

PostPosted: Thu Apr 09, 2009 10:08 am    Post subject: Reply with quote Back to top

I forgot to mention that I am using cable internet with Time/Warner (roadrunner).

I also did the test mentioned in the sticky note in the forum.
Here are the results:

Download speed 3575 Kbps (socket test)
Upload speed 1857 Kbps (socket test)
Quality of service 31 %
Maximum delay 369 ms
Round trip time 55 ms
Upstream jitter 2.4 ms
Upstream packet loss 0 %
Upstream packet order 100 %
Upstream discards 0 %
Downstream jitter 2.0 ms
Downstream packet loss 0 %
Downstream packet order 100 %
Downstream discards 0 %

The bizarre thing is that as soon as I finished the Voip test, I went to speedtest.net and it gave me a result of 20000kbps!! It seems that as soon I use Vonage, my download speed plummets.
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whatumean
Vonage Forum Master
Vonage Forum Master


Joined: Apr 09, 2007
Posts: 168

PostPosted: Thu Apr 09, 2009 6:16 pm    Post subject: Reply with quote Back to top

This is due to the QoS on the V-Portal (I am assuming this is the device you have). When on an active call, bandwidth is reserved for the phone call and the rest of your trafiic is low priority. Once the call is finished, you will be back to normal.
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trekologer
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 04, 2005
Posts: 350

PostPosted: Thu Apr 09, 2009 9:34 pm    Post subject: Reply with quote Back to top

Are you using a 2.4ghz cordless phone by any chance?
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