When Sending V-Portal Back After Cancelling My Service...

Posts: 142

Hi. I had trouble finding information I need in the Internet to know when sending back the V-Portal to Vonage.

I've got the V-Portal, the A/C adapter, the blue cable, and the web user interface guide in the Vonage box. Do I need the user's manual and anything else that came with V-Portal? I'm gonna have to look through and find anything that came with V-Portal, but if I've got everything I've listed, how do I go about sending back the box back to Vonage? I don't have the mailing address for Vonage, so I just need to get some information in the forum.

Thanks,
Grayson Peddie

Posts: 435 · Posted: Wed Apr 08, 2009 2:56 pm Post subject:

Welcome back.

Posts: 656 · Posted: Wed Apr 08, 2009 5:56 pm Post subject:

All that is expected back is the device and the power adapter. The network cables should go with it too. If you don't have the manual, it's OK.

If your sending it back, just to send it back, you will get no credit for it as it does not have a Return Authorization.

When you cancel your service and the device is expected back, an e-mail contains the return address.

However, if you Canceled a while ago you may not get credit for it either.

Posts: 142 · Posted: Wed Apr 08, 2009 6:30 pm Post subject:

Okay, before I switch to Packet8, I was on a Basic 500 minute plan for $14.99. But when Vonage mentioned it will increase to $17.99 a month, I was not okay with that, but I should have stuck with Vonage. So when I ported my phone number to Packet8, my charge came up to be about $96 (yeah, I didn't read the fine print, which makes me ignorant), which is when my phone number portability completed 2 days ago.

So, I'll just have to live with the charge ($96) and not get any credit for it. I didn't get the e-mail address with the mailing address, so I don't think they are expecting the product to be shipped back to Vonage. Sad