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Indiana627
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Joined: Sep 25, 2006
Posts: 13
Location: Wheatfield, NY

PostPosted: Sat Apr 04, 2009 7:15 pm    Post subject: Incoming calls going directly to voicemail a lot lately Reply with quote Back to top

Requested info below. My problem is that a lot (about 50% I'd guess) of incoming calls the last 7-10 days are going directly to the Vonage hosted voicemail instead of ringing on my home phone. No changes have been made to any of my equipment or my Roadrunner service. I can't seem to find any pattern to it either. Just tonight my wife called and it went directly to voicemail, but then less than 5 minutes later my dad called and it rang fine. Then my wife called again and it rang fine, but then she called a 3rd time for testing purposes and it went directly to voicemail.

Current voicemail settings are: "Call forwarding is disabled. If unanswered for 45 seconds, will forward to Voicemail."

1. Vestal, NY
2. Roadrunner
3. Ran speed test on speakeasy.net: download 2866 (lowest I've seen usually at or above 4000) upload 372
4. Motorola Surfboard SB4200
5. VDV21-VD
6. Modem---->Vonage Adapter-->Wireless Router-->PC
7. Lots of incoming calls going directly to voicemail without even ringing on house phone like they should
8. Download speed 2274 Kbps (socket test)
Upload speed 310 Kbps (socket test)
Quality of service 60 %
Maximum delay 114 ms
Round trip time 78 ms
Upstream jitter 0.4 ms
Upstream packet loss 0 %
Upstream packet order 100 %
Upstream discards 0 %
Downstream jitter 0.0 ms
Downstream packet loss 100 %
Downstream packet order 100 %
Downstream discards 0 %
(I hope this is the data requested)

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"We named the dog Indiana."
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trekologer
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 04, 2005
Posts: 350

PostPosted: Sat Apr 04, 2009 7:34 pm    Post subject: Reply with quote Back to top

First off, the numbers from the test are pretty bad. The maximum delay verses the round trip time is a little high. Downstream packet loss 100%??? That's really really bad. I don't know what your upload and download speeds are supposed to be but those seem like they are low (especially if you typically see at or around 4000kbps).

Did you perform the test with your computer connected wireless? Either way, you will probably want to connect your computer directly to the cable modem temporarily and run the test again.

Edit to include why this may be a problem:

Most speed tests send a file or multiple files with a known size to the other end and calculate how long it takes to get there. If you have packet loss, the parts that are lost need to be resent, increasing the time and thus decreasing the reported speed.

This would be a problem because the message that is sent to your telephone adapter device that tells it you have an incoming call (and to therefore ring the phone) might not have reached the device.
If not responded to, that message gets resent a couple times. But you're taking a matter of under 2 seconds. If you have burst packet loss during that time, the original message and resent ones might not reach the device and the call goes to voicemail or a forwarding number.

Vonage has a feature called Network Availability Number that you can use to specify a number to forward calls to (such as a cell phone) in the event that your telephone adapter is offline or otherwise unreachable.
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Indiana627
Vonage Forum Associate
Vonage Forum Associate


Joined: Sep 25, 2006
Posts: 13
Location: Wheatfield, NY

PostPosted: Sat Apr 04, 2009 9:21 pm    Post subject: Reply with quote Back to top

My PC is hardwire connected to my router - not a wireless connection. I just ran the speakeasy.net test again to the same server (NYC) and got 3901 down and 371 up.

I also just reran the Vonage Voip test and got:
Download speed 1860 Kbps (socket test)
Upload speed 305 Kbps (socket test)
Quality of service 66 %
Maximum delay 303 ms
Round trip time 79 ms
Upstream jitter 0.7 ms
Upstream packet loss 0 %
Upstream packet order 100 %
Upstream discards 0 %
Downstream jitter 0.5 ms
Downstream packet loss 0 %
Downstream packet order 99 %
Downstream discards 0 %

I turned on the Network Availability Service to send calls to my wife's cell phone, but we don't get good cell coverage at our house, which is why we got Vonage in the first place. It's been working great since last September - why could be causing a problem all of a sudden? Would rebooting the modem, Vonage adapter and router help? Thanks.

Mark

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"We named the dog Indiana."
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