Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage
Author Message
credmond
New Forum Member
New Forum Member


Joined: Mar 29, 2009
Posts: 1

PostPosted: Sat Mar 28, 2009 10:08 pm    Post subject: Not receiving temporary password and vonage isnt helping!!!! Reply with quote Back to top

Ok here's the situation over a month ago I got a new debit card, so i went to login on vonage.com to update my payment method. I couldn't login, so i click forgot password and it said a temporary password would be emailed to me. I waited 24 hours still no password so I tried it several times and still no email.. nothing in my spam, not email address are blocked from my email account. So by then I'm in a grace period because I couldn't update my info to pay. I called Vonage spoke with a CSR explained the situation, she was so no help.. she said click on forgotten password and a new one would be emailed to me and that I could not pay my bill over the phone. I kept explaining to her that I am not getting a temporary password... she couldn't comprehend. So for the next few days I kept trying the forgot password thing. Still nothing. So I emailed them explaining in detail what the problem was and they tell me the same thing the CSR did on the phone and also reminded me my account was in a Grace period, eh DUH??!!! So I emailed them yet again typing in caps that I'm not receiving a temporary password via email from them and that if possible could they just change it to what I originally had it as and I gave them the password. They reply with the same thing telling me to click on forgot password and a temporary password would be emailed and that my account is in a grace period and gave me instructions on how to pay my bill and that they can't change my password.

I really feel like they're all idiots!!!! I'd honestly just cancel my service but I have 2 phone lines, 1 personal and 1 for my business so it's very important that I don't lose service. I have no issues getting any other emails from Vonage and like I mentioned above I even got their replies via email to the same email account that I've always had and that is registered with vonage.com. I did everything correct so it's a problem on their end.

Any advice? I don't know what else to say to them, I mean there's no other way to explain my situation.
View user's profile Send private message
butterman
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 29, 2006
Posts: 323

PostPosted: Mon Mar 30, 2009 5:07 pm    Post subject: Reply with quote Back to top

Try this:

http://www.vonage.com/corporate/corp_contact.php


Not sure if it will work, but its worth a shot.

_________________
Vonage Customer since: 11/2004
ISP: Time Warner (RoadRunner)
Location: NC
Network Setup: Motorola SB5101->Linksys WRT54GL (Running Tomato) ->RT31P2 & PAP2
View user's profile Send private message
becann
New Forum Member
New Forum Member


Joined: Jan 20, 2009
Posts: 4

PostPosted: Fri Apr 03, 2009 9:32 pm    Post subject: Re: Not receiving temporary password and vonage isnt helping Reply with quote Back to top

credmond wrote:
Ok here's the situation over a month ago I got a new debit card, so i went to login on vonage.com to update my payment method. I couldn't login, so i click forgot password and it said a temporary password would be emailed to me. I waited 24 hours still no password so I tried it several times and still no email.. nothing in my spam, not email address are blocked from my email account. So by then I'm in a grace period because I couldn't update my info to pay. I called Vonage spoke with a CSR explained the situation, she was so no help.. she said click on forgotten password and a new one would be emailed to me and that I could not pay my bill over the phone. I kept explaining to her that I am not getting a temporary password... she couldn't comprehend. So for the next few days I kept trying the forgot password thing. Still nothing. So I emailed them explaining in detail what the problem was and they tell me the same thing the CSR did on the phone and also reminded me my account was in a Grace period, eh DUH??!!! So I emailed them yet again typing in caps that I'm not receiving a temporary password via email from them and that if possible could they just change it to what I originally had it as and I gave them the password. They reply with the same thing telling me to click on forgot password and a temporary password would be emailed and that my account is in a grace period and gave me instructions on how to pay my bill and that they can't change my password.

I really feel like they're all idiots!!!! I'd honestly just cancel my service but I have 2 phone lines, 1 personal and 1 for my business so it's very important that I don't lose service. I have no issues getting any other emails from Vonage and like I mentioned above I even got their replies via email to the same email account that I've always had and that is registered with vonage.com. I did everything correct so it's a problem on their end.

Any advice? I don't know what else to say to them, I mean there's no other way to explain my situation.


If it is not in your spam folder, try changing your email over the phone with a Vonage rep and have them send you a tempoary password to the new email address. Some clients block these password resets past the spam level, not showing them at all, such as @aol.com. You can also change your debit card information over the phone. That way your account is no longer in grace. The emails are autoresponded to, and typing in all caps is considered screaming online. This is not the best way to get a situation dealt with. If you call into Vonage and say "I need to change my debit card information" and let thenm change that and make a payment, then say "and I need to change my email to ... and please send me a tempoary password for my online account." "Then ask them to wait on the line while you try the password, your issues should all be resolved.
I would recommend using a gmail.com email address.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New IvanovJah
New Today 0
Yesterday 1
Total 98575

Who Is On Site
Visitors 169
Members 0
Total 169


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.52
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.77 Seconds and 285 Pages In The Last 60 Seconds
The Vonage VoIP Forum