Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage
Author Message
pvvoip
Full Forum Member
Full Forum Member


Joined: Oct 26, 2008
Posts: 51

PostPosted: Tue Mar 17, 2009 7:22 pm    Post subject: Call Quality Problems... Reply with quote Back to top

Vonage has been great since I got it until the past few days. The call quality is horrible all of a sudden. We have the V-Portal phone adapter with Comcast High Speed Internet. My Internet speed is great. I'm on the 20 Mbps plan and could go on and on about that.

Any ideas?

Thanks!!
View user's profile Send private message
trekologer
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 04, 2005
Posts: 350

PostPosted: Tue Mar 17, 2009 7:59 pm    Post subject: Reply with quote Back to top

Can you post the information in the sticky message "What to post when having technical trouble with Vonage...."
View user's profile Send private message
pvvoip
Full Forum Member
Full Forum Member


Joined: Oct 26, 2008
Posts: 51

PostPosted: Tue Mar 17, 2009 8:10 pm    Post subject: Reply with quote Back to top

Sorry about that.

1. New Jersey
2. Comcast Cable
3. Blast! Speed is fast enough for Vonage at 20 Mbps down and at least 3 Mbps up.
4. Netgear Wireless G
5. V-Portal Phone Adapter
6. Modem >> Wireless Router >> Vonage Phone Adapter (Plugged directly into router)
7. Choppy audio...
8.
Speed test statistics
---------------------
Download speed: 1239160 bps
Upload speed: 2626952 bps
Quality of service: 27 %
Download test type: socket
Upload test type: socket
Maximum download pause: 415 ms
Average download pause: 24 ms
Minimum round trip time to server: 63 ms
Average round trip time to server: 113 ms

Voip test statistics
--------------------
Jitter: you --> server: 7.1 ms
Jitter: server --> you: 8.3 ms
Packet loss: you --> server: 0.1 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 21
Estimated MOS score: 3.8

I just did a speedtest on www.speedtest.net and noticed that my download speed is less than 5 Mbps download. It is usually 20-25 Mbps. Maybe they are having problems or I reached my bandwidth limit. Still, 5 Mbps should be good enough. How do the other technical specs. look to you? The packet loss, jitter, and all that? Is that good enough?

I might need to give Comcast a call...

Thanks!
View user's profile Send private message
pvvoip
Full Forum Member
Full Forum Member


Joined: Oct 26, 2008
Posts: 51

PostPosted: Tue Mar 17, 2009 9:16 pm    Post subject: Reply with quote Back to top

This is after calling Comcast and getting a signal sent out to my modem:


Speed test statistics
---------------------
Download speed: 3895152 bps
Upload speed: 2798416 bps
Quality of service: 73 %
Download test type: socket
Upload test type: socket
Maximum download pause: 505 ms
Average download pause: 7 ms
Minimum round trip time to server: 59 ms
Average round trip time to server: 99 ms

Voip test statistics
--------------------
Jitter: you --> server: 4.5 ms
Jitter: server --> you: 4.6 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.2 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 47
Estimated MOS score: 3.9

Is that better?
View user's profile Send private message
trekologer
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 04, 2005
Posts: 350

PostPosted: Tue Mar 17, 2009 9:30 pm    Post subject: Reply with quote Back to top

The numbers got a little better but much. You might want to perform some other speed tests but it looks like the download speed is still much lower than you should be getting. The max pause and average round trip time (relative to the minimum time) is still much too high.
View user's profile Send private message
pvvoip
Full Forum Member
Full Forum Member


Joined: Oct 26, 2008
Posts: 51

PostPosted: Tue Mar 17, 2009 9:36 pm    Post subject: Reply with quote Back to top

trekologer wrote:
The numbers got a little better but much. You might want to perform some other speed tests but it looks like the download speed is still much lower than you should be getting. The max pause and average round trip time (relative to the minimum time) is still much too high.


This is with my laptop connected to the router with an Ethernet cable.


Speed test statistics
---------------------
Download speed: 7405480 bps
Upload speed: 2775144 bps
Quality of service: 82 %
Download test type: socket
Upload test type: socket
Maximum download pause: 62 ms
Average download pause: 5 ms
Minimum round trip time to server: 56 ms
Average round trip time to server: 100 ms

Voip test statistics
--------------------
Jitter: you --> server: 0.7 ms
Jitter: server --> you: 0.5 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 47
Estimated MOS score: 4.3



My speed is between 20 and 28 Mbps down according to www.speedtest.net . The other two tests I gave you was when I was outside. My speed according to Speedtest was about 10 Mbps outside a few minutes ago.

So is this speed test with my laptop connected directly better than the other one?
View user's profile Send private message
trekologer
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 04, 2005
Posts: 350

PostPosted: Tue Mar 17, 2009 9:43 pm    Post subject: Reply with quote Back to top

The speed is better (the wireless verses non-wireless would explain that) however the min time verses the average time is still a little high. That suggests that the max time (or high variances) are throwing the average.

Can you run a ping and traceroute to these IP addresses from your computer and post the results: 69.59.248.70, 69.59.241.11, 69.59.239.70.

In Windows, go to the command prompt (usually Start > Accessories > Command Prompt) and type:

ping -n 100 <ip address>

tracert <ip address>
View user's profile Send private message
pvvoip
Full Forum Member
Full Forum Member


Joined: Oct 26, 2008
Posts: 51

PostPosted: Tue Mar 17, 2009 9:56 pm    Post subject: Reply with quote Back to top

trekologer wrote:
The speed is better (the wireless verses non-wireless would explain that) however the min time verses the average time is still a little high. That suggests that the max time (or high variances) are throwing the average.

Can you run a ping and traceroute to these IP addresses from your computer and post the results: 69.59.248.70, 69.59.241.11, 69.59.239.70.

In Windows, go to the command prompt (usually Start > Accessories > Command Prompt) and type:

ping -n 100 <ip address>

tracert <ip address>


Average ms for ping:

14
115
94

That is in the order of the IPs you gave me. I only did the ping not the ping -n 100.

I didn't do the tracert either. I don't have the time to do it right now.

What can you get from the information I just gave you?
View user's profile Send private message
brilek
New Forum Member
New Forum Member


Joined: May 21, 2008
Posts: 2

PostPosted: Wed Mar 18, 2009 7:36 am    Post subject: Comcast issue Reply with quote Back to top

Could the possibility of Comcast's Network Manager, which is being checked out by the FCC, could be the problem? there are several articles on the web about Comcast using a new manager on their network that will cause audio issues with Voip customers that do not have Comcast phone service.
View user's profile Send private message
pvvoip
Full Forum Member
Full Forum Member


Joined: Oct 26, 2008
Posts: 51

PostPosted: Wed Mar 18, 2009 2:41 pm    Post subject: Re: Comcast issue Reply with quote Back to top

brilek wrote:
Could the possibility of Comcast's Network Manager, which is being checked out by the FCC, could be the problem? there are several articles on the web about Comcast using a new manager on their network that will cause audio issues with Voip customers that do not have Comcast phone service.


The phones seem to be working fine now. Smile

If Comcast is doing something to cause issues with Voip other than their own I think Vonage should sue them. Then Vonage can put that money into improving their products and services. (Not that they need improvement)

I'm paying for Internet. I should be able to do what I want with it. If I want to have IPTV (Not really out yet...) or use Voip without other Comcast services I should be able to. I shouldn't have problems because Comcast wants me to use their company for everything.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New JeffreyEr
New Today 0
Yesterday 2
Total 98573

Who Is On Site
Visitors 121
Members 0
Total 121


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.65
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.83 Seconds and 257 Pages In The Last 60 Seconds
The Vonage VoIP Forum