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ed56
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Joined: Jun 08, 2007
Posts: 832

PostPosted: Tue Mar 17, 2009 4:42 pm    Post subject: intermitent echo Reply with quote Back to top

My wife continues to complain about echo which is now getting worse; 15-25% of the time. She says many times it will start some time after the call has connected. Happens on local and LD, incoming and outgoing.

I have moved the Vonage device away from the cable modem and insured all connections are good, replaced the phone cord, etc.

Phone volumes are turned down.

Any thoughts before calling customer service?

My speed test is:

Speed test statistics
---------------------
Download speed: 5395920 bps
Upload speed: 735584 bps
Quality of service: 95 %
Download test type: socket
Upload test type: socket
Maximum download pause: 59 ms
Average download pause: 4 ms
Minimum round trip time to server: 48 ms
Average round trip time to server: 54 ms

Voip test statistics
--------------------
Jitter: you --> server: 0.7 ms
Jitter: server --> you: 3.4 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 12
Estimated MOS score: 4.0

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trekologer
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Joined: Dec 04, 2005
Posts: 350

PostPosted: Tue Mar 17, 2009 5:33 pm    Post subject: Reply with quote Back to top

Which side hears the echo? The Vonage side or the remote side?
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ed56
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Joined: Jun 08, 2007
Posts: 832

PostPosted: Tue Mar 17, 2009 10:26 pm    Post subject: Reply with quote Back to top

The Vonage side

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ed56
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 08, 2007
Posts: 832

PostPosted: Thu Mar 19, 2009 1:57 pm    Post subject: Reply with quote Back to top

Well problems are continuing to persist. Yesterday during a call the callers voice was somewhat "electronic", and raspy, kind of like a torn speaker, then today my son called and could not here the voice mail greeting, but a message was left while he was still waiting to hear the greeting, (there were voices in the background talking when I checked voice mail).

Vonage support, level one, did not put me through the usual stuff, like re-set modem, etc. since I mentioned what steps I had already done (perhaps they are learning people get annoyed doing the same things again that they just did.)

The one step I neglected was changing phone ports, so that is where I am at right now. We will see, though I suspect it is Vonage's partner in my area, especially after the voice mail incident today.

My speed test continues to be good:

Speed test statistics
---------------------
Download speed: 5413000 bps
Upload speed: 546632 bps
Quality of service: 96 %
Download test type: socket
Upload test type: socket
Maximum download pause: 55 ms
Average download pause: 4 ms
Minimum round trip time to server: 46 ms
Average round trip time to server: 48 ms

Voip test statistics
--------------------
Jitter: you --> server: 0.7 ms
Jitter: server --> you: 3.6 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 9
Estimated MOS score: 4.0

_________________
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westdc
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 24, 2009
Posts: 22

PostPosted: Thu Mar 19, 2009 4:46 pm    Post subject: Reply with quote Back to top

What cable comapny is your ISP?
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ed56
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Joined: Jun 08, 2007
Posts: 832

PostPosted: Thu Mar 19, 2009 5:02 pm    Post subject: Reply with quote Back to top

Time Warner

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