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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage
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MVSpartan
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Posts: 4

PostPosted: Sun Mar 15, 2009 10:27 am    Post subject: Is this an "unreasonable" amount of latency from m Reply with quote Back to top

Hi All,

I've been having problems with my Vonage quality lately. It's the basic garbled speech w/ gaps, etc (not really echo though). Sometimes, you just flat out can't have a conversation, and that's very frustrating.

I think the main issue is this: The smallest max delay that I usually get is around 200 ms, however, I've seen it higher than that, probably depending on the time of day. Should 200 ms be enough to make your Voip unreliable?

I have AT&T dry loop DSL. You can notice the latency/ inconsistency sometimes while browsing. Sometimes, a page won't load, but as soon as you refresh, it loads. It seems like it goes out and comes back in.

I happen to know that AT&T is pretty congested in this neighborhood, because they told me I had to wait until somebody cancels in order to get the fastest service they offer (I currently have the 3 Mbps). Do you think they would consider this level of performance "acceptable" and should I even waste my time with their tech support? If they can't do anything about this, I might have to switch back to a landline phone, unfortunately.
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trekologer
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Joined: Dec 04, 2005
Posts: 350

PostPosted: Sun Mar 15, 2009 11:04 am    Post subject: Reply with quote Back to top

If the latency was always 200ms (round trip), it would be a little high but not a problem. But I suspect its not, that the latency is varying from somewhere around 1/4 to 1/3 of that, with the occasional spike to 200 or so. That's bad and its called jitter. You don't want to see variation in latency more than 20-30ms round trip from the minimum to maximum. Higher than that and the late packets will start to be discarded and you end up having choppy audio.

You're using DSL, correct? The DSL signal can be adversely affected by noise in the phone line. How long is the phone cord used to connect your DSL modem to the wall jack? If its more than 6 feet, can you use a shorter cord? Longer, unshielded cords can pick up RF interference.
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MVSpartan
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PostPosted: Sun Mar 15, 2009 12:09 pm    Post subject: Reply with quote Back to top

trekologer wrote:
If the latency was always 200ms (round trip), it would be a little high but not a problem. But I suspect its not, that the latency is varying from somewhere around 1/4 to 1/3 of that, with the occasional spike to 200 or so. That's bad and its called jitter. You don't want to see variation in latency more than 20-30ms round trip from the minimum to maximum. Higher than that and the late packets will start to be discarded and you end up having choppy audio.

You're using DSL, correct? The DSL signal can be adversely affected by noise in the phone line. How long is the phone cord used to connect your DSL modem to the wall jack? If its more than 6 feet, can you use a shorter cord? Longer, unshielded cords can pick up RF interference.


Thanks for the response.....There is slome slack, so maybe I can try a shorter line, but I don't think I have any laying around. It's one of those thicker cables, not a regular old phone line. Forgive me, I'm not sure about that kind of stuff.

BTW, if I use this test (http://myspeed.visualware.com/voip/), I get much worse results. It tells me that I have latency of 600-800 ms. I don't necessarily believe that though.

Also, we call Italy a lot, and the disruptions happen more often on those calls....I'm starting to get the feeling that there's not much I can do about this, that you get what you pay for.
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MVSpartan
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PostPosted: Sun Mar 15, 2009 12:31 pm    Post subject: Reply with quote Back to top

trekologer wrote:
If the latency was always 200ms (round trip), it would be a little high but not a problem. But I suspect its not, that the latency is varying from somewhere around 1/4 to 1/3 of that, with the occasional spike to 200 or so. That's bad and its called jitter. You don't want to see variation in latency more than 20-30ms round trip from the minimum to maximum. Higher than that and the late packets will start to be discarded and you end up having choppy audio.

You're using DSL, correct? The DSL signal can be adversely affected by noise in the phone line. How long is the phone cord used to connect your DSL modem to the wall jack? If its more than 6 feet, can you use a shorter cord? Longer, unshielded cords can pick up RF interference.



Forgot to mention....Sometimes I get high jitter numbers as well. It seems like every time I run the test, I get different results. The QoS is usually what comes back low, caused by the max delay number. Once in a while, the QoS is even as high as 95%, but that's rare. I got that result about an hour ago.

There's just no consistency. I ran another test just now and I got a QoS of 48%, with a max delay of 270 ms. All the other numbers looked good.
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trekologer
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PostPosted: Sun Mar 15, 2009 2:45 pm    Post subject: Reply with quote Back to top

Can you run a ping and traceroute to these IP addresses from your computer and post the results: 69.59.248.70, 69.59.241.11, 69.59.239.70.

In Windows, go to the command prompt (usually Start > Accessories > Command Prompt) and type:

ping -n 100 <ip address>

tracert <ip address>
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MVSpartan
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PostPosted: Sun Mar 15, 2009 3:46 pm    Post subject: Reply with quote Back to top

trekologer wrote:
Can you run a ping and traceroute to these IP addresses from your computer and post the results: 69.59.248.70, 69.59.241.11, 69.59.239.70.

In Windows, go to the command prompt (usually Start > Accessories > Command Prompt) and type:

ping -n 100 <ip address>

tracert <ip address>


Ok, here's what I got:

Ping Statistics

1)Ping statistics for 69.59.248.70:
Packets: Sent = 100, Received = 100, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 31ms, Maximum = 103ms, Average = 35ms


2)Ping statistics for 69.59.241.11:
Packets: Sent = 100, Received = 100, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 86ms, Maximum = 164ms, Average = 90ms


3)Ping statistics for 69.59.239.70:
Packets: Sent = 100, Received = 100, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 39ms, Maximum = 122ms, Average = 41ms


Tracert Statistics

1) Tracing route to media-relay-48.klga1.s.vonagenetworks.net [69.59.248.70] over a maximum of 30 hops:

1 4 ms 1 ms 2 ms home [192.168.1.254]
2 11 ms 12 ms 10 ms adsl-99-150-135-254.dsl.sfldmi.sbcglobal.net [99.150.135.254]
3 11 ms 11 ms 11 ms 76.205.15.65
4 10 ms 11 ms 11 ms bb1-g10-0.sfldmi.sbcglobal.net [151.164.43.59]
5 30 ms 31 ms 30 ms 12.83.63.129
6 32 ms 33 ms 32 ms ge2-2-1000M.ar2.EWR2.gblx.net [64.208.110.45]
7 43 ms 32 ms 33 ms Vonage-Holdings-Corp-Vonage-Toll-Free-NWRK.ge-2-3-0.403.ar1.NYC1.gblx.net [64.210.19.18]
8 35 ms 33 ms 35 ms ve251.sw01.klga1.m.vonagenetworks.net [69.59.251.38]
9 34 ms 34 ms 33 ms e3-2.sw05.klga1.m.vonagenetworks.net [69.59.250.78]
10 32 ms 35 ms 35 ms media-relay-48.klga1.s.vonagenetworks.net [69.59.248.70]

Trace Complete


2) Tracing route to media-relay-05.klax2.s.vonagenetworks.net [69.59.241.11] over a maximum of 30 hops:

1 2 ms 1 ms 1 ms home [192.168.1.254]
2 10 ms 11 ms 11 ms adsl-99-150-135-254.dsl.sfldmi.sbcglobal.net [99.150.135.254]
3 11 ms 11 ms 11 ms 67.36.65.65
4 10 ms 22 ms 10 ms bb1-g10-0.sfldmi.sbcglobal.net[151.164.43.59]
5 29 ms 31 ms 31 ms 12.83.63.137
6 32 ms 35 ms 33 ms ge2-2-1000M.ar2.EWR2.gblx.net [64.208.110.45]
7 88 ms 88 ms 88 ms Vonage-Holdings.ge-7-1-0.407.ar3.LAX1.gblx.net [64.215.182.174]
8 89 ms 87 ms 88 ms ve251.sw01.klax1.m.vonagenetworks.net [69.59.245.138]
9 88 ms 88 ms 88 ms media-relay-05.klax2.s.vonagenetworks.net [69.59.241.11]

Trace complete.


3) Tracing route to media-relay-01.kord1.s.vonagenetworks.net [69.59.239.70] over a maximum of 30 hops:

1 1 ms 1 ms 1 ms home [192.168.1.254]
2 10 ms 11 ms 11 ms adsl-99-150-135-254.dsl.sfldmi.sbcglobal.net [99
.150.135.254]
3 10 ms 11 ms 11 ms 67.36.65.2
4 10 ms 11 ms 11 ms bb2-g10-0.sfldmi.sbcglobal.net [151.164.43.63]
5 34 ms 35 ms 34 ms 70.245.63.207
6 34 ms 36 ms 35 ms asn174-cogent.pxatga.sbcglobal.net [151.164.248.
182]
7 46 ms 37 ms 37 ms ae-32-52.ebr2.Newark1.Level3.net [4.68.99.62]
8 37 ms 37 ms 36 ms ae-1-100.ebr1.Newark1.Level3.net [4.69.132.21]
9 35 ms 37 ms 36 ms ae-2-2.ebr1.NewYork1.Level3.net [4.69.132.97]
10 36 ms 36 ms 36 ms ae-81-81.csw3.NewYork1.Level3.net [4.69.134.74]

11 36 ms 36 ms 37 ms ae-3-89.edge5.NewYork1.Level3.net [4.68.16.137]

12 38 ms 40 ms 39 ms VONAGE-HOLD.edge5.NewYork1.Level3.net [4.71.172.158]
13 41 ms 40 ms 40 ms so-3-0-0.br01.kord1.m.vonagenetworks.net [69.59.251.54]
14 40 ms 40 ms 41 ms ve251.sw01.kord1.m.vonagenetworks.net [69.59.239.194]
15 109 ms 40 ms 122 ms media-relay-01.kord1.s.vonagenetworks.net [69.59.239.70]

Trace complete.
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trekologer
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Joined: Dec 04, 2005
Posts: 350

PostPosted: Sun Mar 15, 2009 5:19 pm    Post subject: Reply with quote Back to top

Your numbers there don't look too bad. But since you said that the problem comes and goes, you probably ran those when there wouldn't have been a problem.

From your traceroutes, hop 1 is likely your router, hop 1 is your modem, and hop 3 is the first one on your ISP's network. To see if there is a quality problem with your connection, try running a ping test to that IP address (currently 76.205.15.65).

Keep in mind that the data type ping uses (ICMP) is often prioritize or flat out blocked, so the occasional outlying high number isn't of concern. Windows ping doesn't give you the standard deviation of the numbers but if it did, the number would probably rather low. You can somewhat guess the deviation was low because the high data points didn't raise the average much.
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