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agreed drab
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Im trying to add
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peterlee Posted:
Had a call from a
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Ontario to my home
in
Scarborough, Onta
rio
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I am looking for a
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HildBeft Posted:
You can recollect
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massrman Posted:
The devices are
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margins , please
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On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
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their
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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage
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SoulFan
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Joined: Apr 26, 2006
Posts: 10

PostPosted: Tue Mar 10, 2009 12:26 pm    Post subject: Reaching the end of the road with my service... Reply with quote Back to top

I wanted to approach this post more from a marketing and customer service perspective. I have had some great tech help from this site in the past. Still, I needed to put this trend I'm seeing in focus from the customer's, not technician's, eyes.

Quick background ... I have been a Vonage customer since October 22, 2005. My Comcast modem is connected to a Belkin wireless router and that's connected to my Vonage device. In the past year, I have replaced my cordless phones, wireless router and Comcast cable modem because of normal wear and tear issues (all were 2-3 years old). For awhile after that, life in phone-land was good.

I have had a strong hunch over the past couple of months that something was wrong with my service and Comcast might be to blame. After checking this forum, now I know why my Vonage service has been terrible (i.e., Comcast limiting Vonage's participation on their bandwidth). Comcast, of course, never admitted this to me. I had to do my homework on here and the Internet.

The long and short is that I have reached the end of my road with Vonage. I have had 3.5 years of up and down service, not all of which was Vonage's fault. I love the concept, but it's simply too reliant on another company's service to serve me well.

As a small business owner, I need a RELIABLE AND CONSISTENT phone service with unlimited long distance calling to conduct BUSINESS. It's not in my best company or client's best interest to call Comcast, Belkin and Vonage throughout my workday to trouble shoot what should be a working service.

Again, we know that all of this is not Vonage's fault. But, when I have choppy outgoing calls the person on the other end isn't thinking ... "There is packet loss on his Comcast network.." or "His upload speed is really slow today.." They are telling me, "Sir, I can't hear you .. you're breaking up." Or, they just hang up on me in the middle of a conversation. I don't conduct business like that. It makes me and my business look unprofessional, which is quite the opposite.

I have been Vonage's cheerleader, supporter and critic over the past 3.5 years! I stuck by Vonage as others left. The one Refer-A-Friend I had left two months ago in anger (another Comcast/Vonage victim). She now has no problems with her Comcast Digital Voice service. We know why, though..

I would encourage the powers that be at Vonage to step up to the plate for their CUSTOMERS. I know they have 2.5 million of them and growing. But, I'm a faithful ONE that they're losing. 41 months of consistent revenue on two lines (phone and fax) will now cease, and this affects their ARPU (average revenue per user) numbers they track. And it's really NOT Vonage's fault, but unfortunately they have to pay the price.

At the end of the day, I just want to talk on the phone. For 41 months, I've often wondered, "Is that too much to ask??" Thankfully, I can keep my same number with the new service. Maybe one day I'll come back to Vonage and the kinks (i.e., ISP dependency issues) will be resolved in support of the CUSTOMER. Confused
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westdc
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Joined: Feb 24, 2009
Posts: 22

PostPosted: Tue Mar 10, 2009 1:21 pm    Post subject: Reply with quote Back to top

Consumer Advocates Embrace FCC's Latest Comcast Inquiry
Yes, They have located the trouble and It's because your not using (comcast) Voip service--So they are stepping on you (making) you dissatisfied and looking to change to their Better service, That they allow not to step on and there by increasing revenue Smile



Comcast tells us they're still digesting the letter...
05:44PM Tuesday Jan 20 2009 by Karl Bode
tags: business · bandwidth · cable · Voip · Comcast · Vonage · ViaTalk

Yesterday we reported that the FCC was suddenly concerned about how Comcast's new network management system treats independent Voip operators. As previously discussed, the new system temporarily de-prioritizes the traffic for customers who meet two criteria: they're on a congested node, and they have been using 70% or more of their assigned upstream or downstream throughput for more than fifteen minutes. However the FCC only just realized that these restrictions will only impact competing Voip services -- not Comcast's own Digital Voice service.
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tv
Vonage Forum Junior
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Joined: Jan 24, 2009
Posts: 38

PostPosted: Tue Mar 17, 2009 9:39 pm    Post subject: Reply with quote Back to top

One other thing to consider here is all tax, fees, ect we pay on the Vonage service on the 24.99$ plan the bill is roughly 32.00$ and that sounds like a normal telephone co tax and fees.

Here the catch telephone co fix the problem of there customers. Some of us here have spent many hours and even minuets$ trying to resolve connectivity issues - My point here is the Vonage service requires a decent internet connection (40.00$ avg) IMO and then 32.00$ on top of that leaves the telephone co looking pretty competitive.

I think with all the tax and fees put on us here in the U.S there needs to be more accountability especially if the co in question is considered a telephone , communication co.

Soulfan -very well said "matter of fact" - I am now facing the same decision even though I have changed ISP and my Vonage service seems solid the lack of resolution when I was having serious service issues, when using Comcast left me unsettled with Vonage.
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ed56
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 08, 2007
Posts: 832

PostPosted: Thu Mar 19, 2009 6:35 pm    Post subject: Reply with quote Back to top

tv wrote:
My point here is the Vonage service requires a decent internet connection (40.00$ avg) IMO and then 32.00$ on top of that leaves the telephone co looking pretty competitive.


Good point, but I use my internet a heck of a lot more than my telephone and rely on it for my business. If I had Internet just for Vonage, I would use Ma Bell, or just my cell.

_________________
Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21
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MisterEd
Vonage Forum Associate
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Joined: Sep 11, 2008
Posts: 15

PostPosted: Thu Mar 19, 2009 8:35 pm    Post subject: Reply with quote Back to top

I just dropped Comcrap (after 20+ years) and switched to Fios internet and my Vonage service improved 600%.
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ksig
Vonage Forum Master
Vonage Forum Master


Joined: Jul 07, 2008
Posts: 183
Location: Illinois

PostPosted: Thu Mar 19, 2009 9:20 pm    Post subject: Reply with quote Back to top

/me drools. We're wishing for FiOS around here.
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Slyster
Vonage Forum Senior
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Joined: Sep 26, 2008
Posts: 81

PostPosted: Thu Mar 19, 2009 10:57 pm    Post subject: Reply with quote Back to top

AYE!
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SoulFan
Vonage Forum Associate
Vonage Forum Associate


Joined: Apr 26, 2006
Posts: 10

PostPosted: Wed May 13, 2009 3:21 pm    Post subject: Reply with quote Back to top

Just an update everyone ...

I bid farewell to Vonage on April 29, 2009. I now have Comcast Digital Phone for my home phone service. it's bundled with my cable and Internet. I got a great deal from Comcast for it.

So far, the phone service has been GREAT! No issues with call quality, choppy audio or outages. And I'm still able to talk all across the country like I need to.

I do miss knowing that I can make international calls, but I never made them anyway with Vonage.

That's about it ..

SoulFan
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ed56
Vonage Forum Evangelist
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Joined: Jun 08, 2007
Posts: 832

PostPosted: Wed May 13, 2009 6:23 pm    Post subject: Reply with quote Back to top

SoulFan wrote:
I got a great deal from Comcast for it.


For now . . .

_________________
Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21
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ksig
Vonage Forum Master
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Joined: Jul 07, 2008
Posts: 183
Location: Illinois

PostPosted: Thu May 14, 2009 2:18 pm    Post subject: Reply with quote Back to top

I'm glad you got a deal and are happy. In the end that is all that matters! Smile
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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