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Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01


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Donna
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Joined: Mar 11, 2003
Posts: 4

PostPosted: Tue Mar 11, 2003 6:17 pm    Post subject: New customer not working Reply with quote Back to top

I received tha ATA and plugged things in. It reports the internal IP assigned by my router and gives dial tone but will not make calls.

I spoke with Level 1 help and they said someone would call back within 24 hours. I think thats not nice so I am asking here.

Is there anything I should be doing to begin service.

Thanks in advance, and yes, I have rebooted everything a dozen times and I get the IP when I press red button, dial 80#.

Donna
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Donna
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Posts: 4

PostPosted: Tue Mar 11, 2003 7:37 pm    Post subject: Reply with quote Back to top

Possibly making progress. I called Level 1 again and this time got a more helpful person and finally did get a call back from Level 2.

They investigated and admitted something was missing on my account so the ATA couldn't download the image it needed to make calls.

Still not working at this moment but I actually ahve a real tech working on it.
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Donna
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Joined: Mar 11, 2003
Posts: 4

PostPosted: Tue Mar 11, 2003 10:25 pm    Post subject: Reply with quote Back to top

Remember Joe Mphlstk or whatever his name was in Li'l Abner? The little charector that always had a cloud over him raining on him? That's what I feel like sometimes.

But I learned a teeny bit about it all. Some Vonage information is flashed in the ATA firmware before shipping it to you. Then when you plug it in it has to go to the i'net and hit the first Vonage server which then assigns it an IP to go to another server and download an image with your account info it needs to make phone calls.

Something about my account was left out and it wasn't getting anything. They got it one step further burt still not getting to the second server. (See Joe above)

So twelve hours later and still no-go.
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Donna
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Joined: Mar 11, 2003
Posts: 4

PostPosted: Tue Mar 11, 2003 10:48 pm    Post subject: Reply with quote Back to top

It's working!!!!!!

If Vonage is monitoring these posts, then a big thank you to a tech named Will that located the issue hanging me up.

FYI anyone else; you need to have your router set with port 5061 routed to the ATA internal IP address.

Will says just about everybody else already has it but my Linksys BFSR-41 version 1.36 requirted it be set manually.
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frasier
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Joined: Mar 06, 2003
Posts: 44
Location: UK

PostPosted: Wed Mar 12, 2003 10:54 am    Post subject: Reply with quote Back to top

Glad to hear you're all up and running donna.
Also glad to hear that the Vonage techs were able to help you.
They say that they have worked on their CS a lot lately, and that it has improved a lot lately - this proves it.

_________________
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