Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
...
In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
Donna
New Forum Member
New Forum Member


Joined: Mar 11, 2003
Posts: 4

PostPosted: Tue Mar 11, 2003 6:17 pm    Post subject: New customer not working Reply with quote Back to top

I received tha ATA and plugged things in. It reports the internal IP assigned by my router and gives dial tone but will not make calls.

I spoke with Level 1 help and they said someone would call back within 24 hours. I think thats not nice so I am asking here.

Is there anything I should be doing to begin service.

Thanks in advance, and yes, I have rebooted everything a dozen times and I get the IP when I press red button, dial 80#.

Donna
View user's profile Send private message
Donna
New Forum Member
New Forum Member


Joined: Mar 11, 2003
Posts: 4

PostPosted: Tue Mar 11, 2003 7:37 pm    Post subject: Reply with quote Back to top

Possibly making progress. I called Level 1 again and this time got a more helpful person and finally did get a call back from Level 2.

They investigated and admitted something was missing on my account so the ATA couldn't download the image it needed to make calls.

Still not working at this moment but I actually ahve a real tech working on it.
View user's profile Send private message
Donna
New Forum Member
New Forum Member


Joined: Mar 11, 2003
Posts: 4

PostPosted: Tue Mar 11, 2003 10:25 pm    Post subject: Reply with quote Back to top

Remember Joe Mphlstk or whatever his name was in Li'l Abner? The little charector that always had a cloud over him raining on him? That's what I feel like sometimes.

But I learned a teeny bit about it all. Some Vonage information is flashed in the ATA firmware before shipping it to you. Then when you plug it in it has to go to the i'net and hit the first Vonage server which then assigns it an IP to go to another server and download an image with your account info it needs to make phone calls.

Something about my account was left out and it wasn't getting anything. They got it one step further burt still not getting to the second server. (See Joe above)

So twelve hours later and still no-go.
View user's profile Send private message
Donna
New Forum Member
New Forum Member


Joined: Mar 11, 2003
Posts: 4

PostPosted: Tue Mar 11, 2003 10:48 pm    Post subject: Reply with quote Back to top

It's working!!!!!!

If Vonage is monitoring these posts, then a big thank you to a tech named Will that located the issue hanging me up.

FYI anyone else; you need to have your router set with port 5061 routed to the ATA internal IP address.

Will says just about everybody else already has it but my Linksys BFSR-41 version 1.36 requirted it be set manually.
View user's profile Send private message
frasier
Full Forum Member
Full Forum Member


Joined: Mar 06, 2003
Posts: 44
Location: UK

PostPosted: Wed Mar 12, 2003 10:54 am    Post subject: Reply with quote Back to top

Glad to hear you're all up and running donna.
Also glad to hear that the Vonage techs were able to help you.
They say that they have worked on their CS a lot lately, and that it has improved a lot lately - this proves it.

_________________
Tom
Icq Home: 8018364
Icq Work: 121896090
MSN: netgeek_uk@hotmail.com
In a world without walls or fences who needs windows or gates?!
View user's profile Send private message MSN Messenger ICQ Number
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New oscaran18
New Today 5
Yesterday 9
Total 100376

Who Is On Site
Visitors 179
Members 0
Total 179


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Last Trade:
Change:
As of:

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.18 Seconds and 399 Pages In The Last 60 Seconds
The Vonage VoIP Forum