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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


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houuser
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Joined: Sep 04, 2003
Posts: 435
Location: Houston, TX

PostPosted: Thu Mar 05, 2009 5:57 pm    Post subject: Making Call Fast Busy/Reset Modem (Comcast) Reply with quote Back to top

Using a ATA-186, with Comcast modem.

If no outgoing calls for say, 10 mins or more. The next outgoing call either results in a fast busy signal, the modem resets, or both will happen. In this words, the fast busy, next try, modem reset.

The next try and the call will connect.

This does not occur, to my knowledge, for incoming calls.

Ideas for reason?
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VonTechMgr
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Vonage Forum Evangelist


Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Thu Mar 05, 2009 6:28 pm    Post subject: Reply with quote Back to top

Can't give you any type of detailed reason without obtaining more data. You wouldn't also happen to have Comcast Digital Voice would you? Meaning your cable modem has a built in telephone adapter. All I can tell you is the fast busy is generated by the Cisco ATA. This is an indication that it attempted to place a call and either:

A) The ATA never generated an Invite out from itself therefore it's interdigit timer expired and played fast busy

B) The ATA generated an Invite but the Invite never makes it to the proxy therefore ATA times out and generates a fast busy.

C) You lost Registration to the proxy but some how the ATA is still playing a dial tone. Upon sending the Invite to the Proxy, you get a 404 not Found because you no longer a registered user to that proxy and therefore the ATA will play a fast busy.

If your modem is losing connectivity during this time frame or rebooting itself, any of the above are possible. There is just no way for me to know the cause of what is happening to your modem. The only reason I asked about the modem being a telephone adapter for Comcast is because I thought you might have some sort of Voltage issue if you were somehow using Vonage and Comcast Digital Voice and both tied into home wiring, a splitter, or a multi-line phone somehow. This might somehow put unwelcome Voltage into the modem's voice module causing it to reboot.
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houuser
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Sep 04, 2003
Posts: 435
Location: Houston, TX

PostPosted: Thu Mar 05, 2009 8:54 pm    Post subject: Reply with quote Back to top

No Comcast Digital. Only have Comcast internet. Since it seems from your post that there is a possibility of an "invite" issue. Should I replace the ATA with a newer model.
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VonTechMgr
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Thu Mar 05, 2009 9:01 pm    Post subject: Reply with quote Back to top

You could but that wont solve the issue of your modem rebooting at around the same time. If your modem is rebooting, the Cisco ATA cannot make that happen. Something else is causing it. While it wont hurt to get a new telephone adapter, if the root cause of your issue is elsewhere, the new adapter will not resolve the problem.

You also only mentioned you have a modem and a Cisco ATA. I have to assume you use the internet and do not just have Comcast to use Vonage. Since the Cisco ATA 186 does not have any routing function, I have to assume you also have a router that was never mentioned. A router can easily act up and prevent Invites from going out or from receiving responses.

If there is a router, I would start with a factory reset and take it from there.
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houuser
Vonage Forum Evangelist
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Joined: Sep 04, 2003
Posts: 435
Location: Houston, TX

PostPosted: Thu Mar 05, 2009 9:58 pm    Post subject: Reply with quote Back to top

Shall try that, but now you have been wondering. The router could not be causing the modem to reset. Humm
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