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Hokie63
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PostPosted: Wed Mar 04, 2009 11:20 am    Post subject: Cannot connect to Vonage router RTP300-VD settings page Reply with quote Back to top

My Netgear WGM24 router died so I'm running everything through my Vonage RTP300-VD which is connected to a Motorola modem. When I try to open the settings page I receive either a Goggle search page for http://192.168.15.1 or " Can't Be Found" error using IE 7. Never had this problem with any of my other routers or access points. I want to change my DNS to Open DNS via the router rather on each computer.


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VonTechMgr
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PostPosted: Wed Mar 04, 2009 11:26 am    Post subject: Reply with quote Back to top

Try it in Firefox. IE7 can be a bit buggy with some router interfaces. Also, what IP do you have on your PC currently? What is the default GW?
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Hokie63
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PostPosted: Wed Mar 04, 2009 11:40 am    Post subject: Reply with quote Back to top

Didn't work in Firefox. I forgot, I'm using a Proxy with Firefox, will try again.

Displaying IP configurations ...


Windows IP Configuration

Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetXtreme Gigabit Ethernet
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.16.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.16.1
DHCP Server . . . . . . . . . . . : 192.168.16.1
DNS Servers . . . . . . . . . . . : 208.67.222.222
208.67.220.220
Lease Obtained. . . . . . . . . . : Wednesday, March 04, 2009 10:45:10 A
M
Lease Expires . . . . . . . . . . : Thursday, March 05, 2009 10:45:10 AM

.
If any of the fields are not assigned, see Troubleshooting notes ...
.
End of IP Configuration Display
Press any key to continue . . .

Without the Proxy both of these IPs, http://192.168.15.1 / http://192.168.15.1:80, timed out.

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Last edited by Hokie63 on Wed Mar 04, 2009 12:18 pm; edited 2 times in total
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trekologer
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PostPosted: Wed Mar 04, 2009 11:45 am    Post subject: Reply with quote Back to top

Looks like the local IP of the RTP300 was changed to 192.168.16.1. Try using that.
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Hokie63
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PostPosted: Wed Mar 04, 2009 11:57 am    Post subject: Reply with quote Back to top

Just like downtown, worked perfectly. That has, for the most part, always been my IP, it's a Comcast thing. Gave me some headaches when setting up TiVo also.

Thanks and make it a great day!

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Last edited by Hokie63 on Wed Mar 04, 2009 11:57 am; edited 1 time in total
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VonTechMgr
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PostPosted: Wed Mar 04, 2009 11:57 am    Post subject: Reply with quote Back to top

You must have the RTP300 NAT'd behind another router which uses the 192.168.15.0 network. The RTP300 will autosense this and change it's local network to 192.168.16.0

That is why I asked you to check the IP and Default GW. If the IP your trying to connect to is not on your local subnet, it will forward to the internet as any router would because that's how subnets work.

So by going to 192.168.15.1 while your IP is 192.168.16.2, your request went to the internet and that's why you got that Google search page.

On a small home network, always check your Default GW IP and you then be sure of your routers IP address.
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Hokie63
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PostPosted: Wed Mar 04, 2009 12:01 pm    Post subject: Reply with quote Back to top

Interesting. The IP addresses given for other routers I've used always worked. Right now the only router I'm using is the Vonage.

Thanks for the help and make it a great day!

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VonTechMgr
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PostPosted: Wed Mar 04, 2009 12:04 pm    Post subject: Reply with quote Back to top

Is your cable modem also a router? If so, it might have a LAN address of 192.168.15.1

If not, then you had to have changed the LAN IP manually to 192.168.16.1 at some point in time. The only way it would do this without user intervention is if the RTP300's WAN port gets assigned an IP of 192.168.15.x

In any case, glad you able to get in now.
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Hokie63
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PostPosted: Wed Mar 04, 2009 12:14 pm    Post subject: Reply with quote Back to top

The modem is just a modem. Best I can tell I have a static IP from Comcast, I'm paying for upgraded service.

Received this error when I logged in;

---------------------------
Windows Internet Explorer
---------------------------
DHCP start ip is the same with lan ipaddr. Adjust automatically.
---------------------------
OK
---------------------------

Is this the most current Firmware:
Firmware Version: 5.01.04 ?

No problem changing to Open DNS.

Thanks again.

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VonTechMgr
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PostPosted: Wed Mar 04, 2009 12:19 pm    Post subject: Reply with quote Back to top

You must be referring to the Modem's firmware. That is something I could not help you with since that would be something between Motorola and Comcast.

Since your modem is just a modem, at some point in the past, you must have called Vonage and someone asked you to change the LAN IP on the RTP300 to 192.168.16.1.
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