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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


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rgnok
Vonage Forum Master
Vonage Forum Master


Joined: Jun 12, 2006
Posts: 174

PostPosted: Tue Mar 03, 2009 5:14 pm    Post subject: Left Vonage today . . . Whole time has been good Reply with quote Back to top

Well . . . after 33 months, all of them what I consider to be completely happily . . . my time with Vonage has come to an end today, and I thought I should share my total experience.

I've never had any noteworthy quality problems, only 3 outages in 33 months that lasted long enough for me to even notice that can be attributed to Vonage. Service always passed "the wife" test.

My initial installation experience was smooth . . . had one call to tech support at that time, took a total of 20 minutes to get through to someone and to actually resolve the issue. I have never had a reason to call Vonage . . . not even once . . . since that very first night of my service.

I've never had a billing problem (though I have seen my bill creep up by about $6 since I first signed up . . . not Vonage's fault, though).

Today I called to cancel . . . my total time on the phone, including intitial prompts, hold time to speak to a person, her best pitches to keep my as a customer, and a couple of times on hold through the process, was 11 minutes. Before I was ever off the phone, I received an e-mail confirmation of the disconnect, and was given a confirmation number. I also confirmed, while still on the phone, that the number was ringing as "disconnected" when you dial my Vonage number. I will, of course, follow this up in writing, and I will watch my credit card to be sure they don't continue to charge, but my experience, even in cancelling, was perfectly satisfactory.

I've left Vonage for what I believe to be a better deal for me. But my Vonage experience was always fine, and I would recommend them to anyone that asked, if the situation was right.

Just wanted to leave with a positive note! Best to everyone . . . and I will haunt this site from time to time going forward!
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kayana
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 24, 2009
Posts: 13

PostPosted: Tue Mar 03, 2009 5:57 pm    Post subject: Reply with quote Back to top

Im glad to see notes like this about good experiences with Vonage. There is not enough of them around. Thanks!
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