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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


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EtOH
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Joined: Mar 02, 2009
Posts: 2

PostPosted: Mon Mar 02, 2009 8:58 pm    Post subject: Very choppy audio with Comcast. New issue, QoS is horrid. Reply with quote Back to top

I returned from vacation last week to find my Vonage service is unusable, it was fine prior to vacation. Issue is dropped audio. Sometimes impossible to hear other caller with dropped audio every few seconds. I know it is QoS, but how do you explain that to Comcast?

There where massive thunderstorms while we were gone but everything is surge protected and seems fine.

Any ideas on what to say to Comcast to get them to fix the QoS issue without too much hassle?

Here is requested information:

Location - Atlanta GA
ISP - Comcast 6mb

Download speed 8857 Kbps (socket test)
Upload speed 6203 Kbps (socket test)

Modem - Motorola Surfboard sb5101
Vonage Router vdv21-vd

Network: Cable Modem --> Vonage Router --> GB Switch --> Wireless AP (Vonage is direct to modem)

Quality of service 25 %
Maximum delay 62 ms
Round trip time 43 ms
Upstream jitter 2.4 ms
Upstream packet loss 0 %
Upstream packet order 100 %
Upstream discards 0 %
Downstream jitter 0.5 ms
Downstream packet loss 0 %
Downstream packet order 100 %
Downstream discards 0 %
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atene
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Joined: Mar 16, 2007
Posts: 9

PostPosted: Tue Mar 03, 2009 12:24 pm    Post subject: Re: Very choppy audio with Comcast. New issue, QoS is horri Reply with quote Back to top

how are you measuring and from where. Since your ATA is first in line after your modem - that is the only place to test from. Connect a PC or laptop directly to the ATA Lan port and try your test from there. www.mycooltools.com Voip quality test. speedtest from www.speakeasy.net atlanta server. options to resolve. Log into your account and move your line from port 1 to port 2 and try your calls. or call tech support and have them do it. Even with ComCast you should be able to get top service at those speeds. Comcast is likely not going to change anything on their end as testing will show nothing wrong. Why would they help you get a competitors digital phone working? Smile bottom line - why do you suspect QOS? if you have qos enabled downstream it will not affect the ATA but will affect your PCs. Enabling QoS and not knowing exactly what settings to use can and will make things worse. Your test results show only that you probably ran it from a wireless connection? What is your AP and why is it after a switch? How many devices are connected to that switch? Other than getting comcast to swap your modem if you bring it in not much they will do lilkely. Do you own the modem or lease?

Ray
EtOH wrote:
I returned from vacation last week to find my Vonage service is unusable, it was fine prior to vacation. Issue is dropped audio. Sometimes impossible to hear other caller with dropped audio every few seconds. I know it is QoS, but how do you explain that to Comcast?

There where massive thunderstorms while we were gone but everything is surge protected and seems fine.

Any ideas on what to say to Comcast to get them to fix the QoS issue without too much hassle?

Here is requested information:

Location - Atlanta GA
ISP - Comcast 6mb

Download speed 8857 Kbps (socket test)
Upload speed 6203 Kbps (socket test)

Modem - Motorola Surfboard sb5101
Vonage Router vdv21-vd

Network: Cable Modem --> Vonage Router --> GB Switch --> Wireless AP (Vonage is direct to modem)

Quality of service 25 %
Maximum delay 62 ms
Round trip time 43 ms
Upstream jitter 2.4 ms
Upstream packet loss 0 %
Upstream packet order 100 %
Upstream discards 0 %
Downstream jitter 0.5 ms
Downstream packet loss 0 %
Downstream packet order 100 %
Downstream discards 0 %
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EtOH
New Forum Member
New Forum Member


Joined: Mar 02, 2009
Posts: 2

PostPosted: Tue Mar 03, 2009 12:59 pm    Post subject: Reply with quote Back to top

I am guessing QoS because 25% is horrid, everything else is fine.

As to the AP it serves a laptop on the other end of the house, everything else is on the Gb switch. The test was run from a machine that is wired into the Gb switch, not via wireless.

I measured all of this using the vonage-forum tools as directed.
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atene
New Forum Member
New Forum Member


Joined: Mar 16, 2007
Posts: 9

PostPosted: Tue Mar 03, 2009 1:13 pm    Post subject: Reply with quote Back to top

EtOH wrote:
I am guessing QoS because 25% is horrid, everything else is fine.

As to the AP it serves a laptop on the other end of the house, everything else is on the Gb switch. The test was run from a machine that is wired into the Gb switch, not via wireless.

I measured all of this using the vonage-forum tools as directed.
You would have to run from the ATA port to eliminate those devices. [And Comcast will want the test performed directly from the modem. Our cable company will not even talk to you if they ping and see anything but your PC connected to the modem as they do not support routers etc that are not leased from them.] That tools quality of service reading is calcutated off the other tests. QoS and some test's "Quality of Service" reading aren't the same thing exactly.
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ed56
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 08, 2007
Posts: 832

PostPosted: Tue Mar 03, 2009 4:23 pm    Post subject: Reply with quote Back to top

I would try the test from the Comcast modem and see what you get. QOS is based on a numberof thinks, jitter, delay, incosistent upload/download speeds, etc.

I would try this site for your speed test, for a lot more information:


http://myspeed.visualware.com/voip/

_________________
Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21
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westdc
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 24, 2009
Posts: 22

PostPosted: Tue Mar 03, 2009 4:34 pm    Post subject: Reply with quote Back to top

Perhaps, while you were away you had a power disruption, I would suggest you power everything off and repower in this order. Cable modem>Vonage device>Router>PC

Just like you would during your first install.

Then Test on phone plug into the Vonage port, That will give you a better start test from.

IF you have done that already>then I would suggest adjusting your Qos from your Vonage account online.
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