Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage
Author Message
radamo
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 08, 2009
Posts: 21

PostPosted: Fri Feb 27, 2009 9:58 am    Post subject: Audio drops Reply with quote Back to top

An interesting issue has developed... Over the last month or so we are now noticing that on almost every call the audio drops out for a second or so every 30 - 60 seconds. What would cause this to happen?
RA
View user's profile Send private message
kdf55
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 30, 2007
Posts: 373
Location: Highland, IL

PostPosted: Fri Feb 27, 2009 12:47 pm    Post subject: Reply with quote Back to top

Have you run a speed test while on the phone (as requested at the top of the forum)?
Speed tests may help determine where your problem is.

Have you checked your internet modem log for errors?
If there are errors on your internet modem log, it would point toward an ISP problem.

When I was having the same problem, I was getting about 50 - 75 modem errors per day. After the ISP found and corrected the problem, my errors dropped to about 10 per week.
View user's profile Send private message
radamo
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 08, 2009
Posts: 21

PostPosted: Fri Feb 27, 2009 12:54 pm    Post subject: Reply with quote Back to top

kdf55 wrote:
Have you run a speed test while on the phone (as requested at the top of the forum)?
Speed tests may help determine where your problem is.

Have you checked your internet modem log for errors?
If there are errors on your internet modem log, it would point toward an ISP problem.

When I was having the same problem, I was getting about 50 - 75 modem errors per day. After the ISP found and corrected the problem, my errors dropped to about 10 per week.


How does one check their internet modem log? I have never needed to do that in the past.
Thanks,
RA
View user's profile Send private message
kdf55
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 30, 2007
Posts: 373
Location: Highland, IL

PostPosted: Fri Feb 27, 2009 2:25 pm    Post subject: Reply with quote Back to top

You will probably have to Google your modem. Find out what the login and passwords are.
I have a dlink DCM-202. My logon and password are both dlink.
Some are router (for both)
To get to my router, the ip address is 192.168.100.1
Yours may be different.

The only thing that I found out is that I have to use internet explorer to look at things in the router. Firefox will NOT work. (at least for my dlink)
View user's profile Send private message
radamo
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 08, 2009
Posts: 21

PostPosted: Fri Feb 27, 2009 3:32 pm    Post subject: Reply with quote Back to top

kdf55 wrote:
You will probably have to Google your modem. Find out what the login and passwords are.
I have a dlink DCM-202. My logon and password are both dlink.
Some are router (for both)
To get to my router, the ip address is 192.168.100.1
Yours may be different.

The only thing that I found out is that I have to use internet explorer to look at things in the router. Firefox will NOT work. (at least for my dlink)


So just to clarify, are you referring to my network router or the cable modem or both?
Thanks,
RA
View user's profile Send private message
kdf55
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 30, 2007
Posts: 373
Location: Highland, IL

PostPosted: Fri Feb 27, 2009 5:21 pm    Post subject: Reply with quote Back to top

Cable Modem - If it has lots of errors (30 - 40 per day), you may have an ISP problem. You will get occasional errors (at least I do), but if you get lots of errors, the cable modem is losing connection with the server and that shouldn't happen that often.
View user's profile Send private message
Slyster
Vonage Forum Senior
Vonage Forum Senior


Joined: Sep 26, 2008
Posts: 81

PostPosted: Fri Feb 27, 2009 6:34 pm    Post subject: Reply with quote Back to top

As given before in the forums from other members this is a very informative site on cable modems in general should you do desire.

http://homepage.ntlworld.com/robin.d.h.walker/cmtips/index.html

Which Vonage device do have?


Last edited by Slyster on Fri Feb 27, 2009 11:46 pm; edited 1 time in total
View user's profile Send private message
radamo
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 08, 2009
Posts: 21

PostPosted: Fri Feb 27, 2009 11:04 pm    Post subject: Reply with quote Back to top

kdf55 wrote:
Cable Modem - If it has lots of errors (30 - 40 per day), you may have an ISP problem. You will get occasional errors (at least I do), but if you get lots of errors, the cable modem is losing connection with the server and that shouldn't happen that often.


After a bit of searching... I located the needed info to check my cable modem logs. No abundance of errors. Only had 2 in the whole month of February and I know my service was down one day for about an hour. So that does not appear to be my issue. Now what?
Thanks,
RA
View user's profile Send private message
trekologer
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 04, 2005
Posts: 350

PostPosted: Sat Feb 28, 2009 9:49 am    Post subject: Reply with quote Back to top

There is a "sticky" topic at the top of the board called "What to post when having technical trouble with Vonage...." Can you post the info in that message so we know what you're working with?
View user's profile Send private message
radamo
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 08, 2009
Posts: 21

PostPosted: Sat Feb 28, 2009 11:30 am    Post subject: Reply with quote Back to top

Here are my current stats...
1. Long Island, NY
2. Optonline - Cable
3. Using Speedtest.net
Upload: 13.8MB Down: 1.9MB
4. Scientific Atlanta Model DPC2100 Webstar
5 V-Portal VDV21-VD
6. Tried both ways... Now it is:
Router---->DIR655------>V-Portal
7. My current issues vary from very occasional poor call quality with echoes and other anomalies but the main issue right now is that I get audio drops intermittently during a call. Call waiting is disabled on my account.
8. Speed test statistics
Speed test statistics
---------------------
Download speed: 5093744 bps
Upload speed: 2077296 bps
Quality of service: 82 %
Download test type: socket
Upload test type: socket
Maximum download pause: 128 ms
Average download pause: 5 ms
Minimum round trip time to server: 72 ms
Average round trip time to server: 90 ms

Voip test statistics
--------------------
Jitter: you --> server: 0.0 ms
Jitter: server --> you: 0.9 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 35
Estimated MOS score: 4.3

Any help would be appreciated.
Thanks,
RA
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New zokssetpek
New Today 0
Yesterday 1
Total 98574

Who Is On Site
Visitors 147
Members 0
Total 147


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.64
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.79 Seconds and 214 Pages In The Last 60 Seconds
The Vonage VoIP Forum