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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage
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radamo
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Joined: Jan 08, 2009
Posts: 21

PostPosted: Fri Feb 27, 2009 9:58 am    Post subject: Audio drops Reply with quote Back to top

An interesting issue has developed... Over the last month or so we are now noticing that on almost every call the audio drops out for a second or so every 30 - 60 seconds. What would cause this to happen?
RA
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kdf55
Vonage Forum Evangelist
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Joined: Jun 30, 2007
Posts: 373
Location: Highland, IL

PostPosted: Fri Feb 27, 2009 12:47 pm    Post subject: Reply with quote Back to top

Have you run a speed test while on the phone (as requested at the top of the forum)?
Speed tests may help determine where your problem is.

Have you checked your internet modem log for errors?
If there are errors on your internet modem log, it would point toward an ISP problem.

When I was having the same problem, I was getting about 50 - 75 modem errors per day. After the ISP found and corrected the problem, my errors dropped to about 10 per week.
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radamo
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Joined: Jan 08, 2009
Posts: 21

PostPosted: Fri Feb 27, 2009 12:54 pm    Post subject: Reply with quote Back to top

kdf55 wrote:
Have you run a speed test while on the phone (as requested at the top of the forum)?
Speed tests may help determine where your problem is.

Have you checked your internet modem log for errors?
If there are errors on your internet modem log, it would point toward an ISP problem.

When I was having the same problem, I was getting about 50 - 75 modem errors per day. After the ISP found and corrected the problem, my errors dropped to about 10 per week.


How does one check their internet modem log? I have never needed to do that in the past.
Thanks,
RA
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kdf55
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Joined: Jun 30, 2007
Posts: 373
Location: Highland, IL

PostPosted: Fri Feb 27, 2009 2:25 pm    Post subject: Reply with quote Back to top

You will probably have to Google your modem. Find out what the login and passwords are.
I have a dlink DCM-202. My logon and password are both dlink.
Some are router (for both)
To get to my router, the ip address is 192.168.100.1
Yours may be different.

The only thing that I found out is that I have to use internet explorer to look at things in the router. Firefox will NOT work. (at least for my dlink)
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radamo
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Joined: Jan 08, 2009
Posts: 21

PostPosted: Fri Feb 27, 2009 3:32 pm    Post subject: Reply with quote Back to top

kdf55 wrote:
You will probably have to Google your modem. Find out what the login and passwords are.
I have a dlink DCM-202. My logon and password are both dlink.
Some are router (for both)
To get to my router, the ip address is 192.168.100.1
Yours may be different.

The only thing that I found out is that I have to use internet explorer to look at things in the router. Firefox will NOT work. (at least for my dlink)


So just to clarify, are you referring to my network router or the cable modem or both?
Thanks,
RA
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kdf55
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Joined: Jun 30, 2007
Posts: 373
Location: Highland, IL

PostPosted: Fri Feb 27, 2009 5:21 pm    Post subject: Reply with quote Back to top

Cable Modem - If it has lots of errors (30 - 40 per day), you may have an ISP problem. You will get occasional errors (at least I do), but if you get lots of errors, the cable modem is losing connection with the server and that shouldn't happen that often.
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Slyster
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Joined: Sep 26, 2008
Posts: 81

PostPosted: Fri Feb 27, 2009 6:34 pm    Post subject: Reply with quote Back to top

As given before in the forums from other members this is a very informative site on cable modems in general should you do desire.

http://homepage.ntlworld.com/robin.d.h.walker/cmtips/index.html

Which Vonage device do have?


Last edited by Slyster on Fri Feb 27, 2009 11:46 pm; edited 1 time in total
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radamo
Vonage Forum Associate
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Joined: Jan 08, 2009
Posts: 21

PostPosted: Fri Feb 27, 2009 11:04 pm    Post subject: Reply with quote Back to top

kdf55 wrote:
Cable Modem - If it has lots of errors (30 - 40 per day), you may have an ISP problem. You will get occasional errors (at least I do), but if you get lots of errors, the cable modem is losing connection with the server and that shouldn't happen that often.


After a bit of searching... I located the needed info to check my cable modem logs. No abundance of errors. Only had 2 in the whole month of February and I know my service was down one day for about an hour. So that does not appear to be my issue. Now what?
Thanks,
RA
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trekologer
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Joined: Dec 04, 2005
Posts: 350

PostPosted: Sat Feb 28, 2009 9:49 am    Post subject: Reply with quote Back to top

There is a "sticky" topic at the top of the board called "What to post when having technical trouble with Vonage...." Can you post the info in that message so we know what you're working with?
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radamo
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Joined: Jan 08, 2009
Posts: 21

PostPosted: Sat Feb 28, 2009 11:30 am    Post subject: Reply with quote Back to top

Here are my current stats...
1. Long Island, NY
2. Optonline - Cable
3. Using Speedtest.net
Upload: 13.8MB Down: 1.9MB
4. Scientific Atlanta Model DPC2100 Webstar
5 V-Portal VDV21-VD
6. Tried both ways... Now it is:
Router---->DIR655------>V-Portal
7. My current issues vary from very occasional poor call quality with echoes and other anomalies but the main issue right now is that I get audio drops intermittently during a call. Call waiting is disabled on my account.
8. Speed test statistics
Speed test statistics
---------------------
Download speed: 5093744 bps
Upload speed: 2077296 bps
Quality of service: 82 %
Download test type: socket
Upload test type: socket
Maximum download pause: 128 ms
Average download pause: 5 ms
Minimum round trip time to server: 72 ms
Average round trip time to server: 90 ms

Voip test statistics
--------------------
Jitter: you --> server: 0.0 ms
Jitter: server --> you: 0.9 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 35
Estimated MOS score: 4.3

Any help would be appreciated.
Thanks,
RA
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