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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

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Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

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Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

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Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
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Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
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In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
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Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
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Topic:
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On Jan 29, 2016 at 01:49:14


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nikwax
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Joined: Feb 21, 2006
Posts: 26
Location: Portland, Oregon

PostPosted: Wed Feb 25, 2009 10:38 am    Post subject: Comcast and Vonage Reply with quote Back to top

I've been a Vonage customer for about 4 years, pretty happy up until the past few months when outgoing voice quality got very bad. Did a bit of poking around last weekend while engaged with Vonage tech support, the issue is down to massive packet loss (65%) at the Vonage POP in New York. I'm not seeing packet loss when pinging any other internet site.


A colleague passed along this:


Comcast caught giving its own Voip service network priority, downgrading others

<http://www.obsessable.com/news/2009/01/20/comcast-caught-giving-its-own-voip-service-network-priority-downgrading-others/>



which may explain the problem.



Any suggestions, experiences, opinions? Is the problem with Comcast or Vonage?

_________________
Portland, Oregon
Comcast cable 16Mb/4Mb
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-> Apple Airport Extreme-> Apple Airport Express->DirecTV Tivo and HR20-700
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westdc
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 24, 2009
Posts: 22

PostPosted: Wed Feb 25, 2009 12:01 pm    Post subject: Reply with quote Back to top

you of course are aware of the fact that comcast and other cable and fiber providers, sell there own version of VIOP. Therefore past practice in the tel comm. industry has always been to disrupt the competition and make the end user angry so they will switch to their (insert) carrier name service which is trouble free.

As more people switch to void or cut the cord (cell phones) only the $$$ shrink so the vendors become sharks in a feeding frenzy for the reaming funds.
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VonTechMgr
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Wed Feb 25, 2009 3:17 pm    Post subject: Reply with quote Back to top

You will always see packet loss at the Vonage border routers since Vonage treats ICMP with the lowest possible priority in order to provide highest possible priority for the UDP packets. Some IP's are also not going to accept ICMP at all.
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nikwax
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Joined: Feb 21, 2006
Posts: 26
Location: Portland, Oregon

PostPosted: Wed Feb 25, 2009 5:14 pm    Post subject: Reply with quote Back to top

VonTechMgr wrote:
You will always see packet loss at the Vonage border routers since Vonage treats ICMP with the lowest possible priority in order to provide highest possible priority for the UDP packets. Some IP's are also not going to accept ICMP at all.


But Vonage asked me to do the ping and used the results as a rationale for the voice quality issues.


Right now I'm caught between Vonage and Comcast, Vonage say it's a Comcast problem and Comcast say it's a Vonage problem.


I'll ask friends on non-Comcast networks to see what their results are. Clearly I either have to abandon either Comcast or Vonage. BTW, Comcast quoted me $85/month for two voice lines plus $150 install with a two year commitment. Hardly a bargain.

_________________
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houuser
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Joined: Sep 04, 2003
Posts: 435
Location: Houston, TX

PostPosted: Wed Feb 25, 2009 6:21 pm    Post subject: Reply with quote Back to top

Off the subject a tad, but was there not a US government ruling that the internet providers could not downgrade any Voip service in which was not their own.

Thanks
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outerfire
Vonage Forum Master
Vonage Forum Master


Joined: Jan 22, 2006
Posts: 293

PostPosted: Wed Feb 25, 2009 6:43 pm    Post subject: Reply with quote Back to top

houuser wrote:
Off the subject a tad, but was there not a US government ruling that the internet providers could not downgrade any Voip service in which was not their own.

Thanks


Probably, but as VonTechMgr has posted elsewhere on this site, Cable Voip providers are getting around that because their offerings run on a different portion of the network and as such can be given priority. Basically, it isn't that they are treating Vonage packets badly, they are just treating them as regular internet traffic.

Ah better yet. Read his reply in this thread
http://www.vonage-forum.com/ftopic23729.html
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VonTechMgr
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Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Wed Feb 25, 2009 6:50 pm    Post subject: Reply with quote Back to top

Please keep in mind that the Vonage technicians at 1st and 2nd level support are at the bottom rung of the support chain and do not know that ICMP is set at a low priority on the Vonage network. They don't even know what that means or what a border router is or that it even exists. It is not until the higher levels of support and into the engineering groups that do not interface with customers that this knowledge is found. Tech Support is only there to assist you with plugging things in and getting you started.

Once there are network issues, regardless if it happened to be on the Vonage side or somewhere in between Vonage and your location, they would not be able to diagnose this. Your just going to get the run around until you get your issue escalated to higher levels. But even then, in most audio related cases, Vonage cannot do anything since the issue resides outside of Vonage's control.

The problem that Comcast users are facing seems to be with their outbound audio streams only. The audio they hear is usually fine. If this issue fits you, then your issue is definitely with Comcast. If your having issues with both the inbound and outbound audio streams, then the issue may be somewhere else.

Keep in mind that Vonage has over 2.5 million subscribers and a network issue on the Vonage network will affect near everyone using the service. I can say that my quality is about perfect 99.9 % of the time both at home and in the office. And many other users on this forum will say the same.
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outerfire
Vonage Forum Master
Vonage Forum Master


Joined: Jan 22, 2006
Posts: 293

PostPosted: Wed Feb 25, 2009 6:51 pm    Post subject: Reply with quote Back to top

Ok so that wasn't quite the thread I was thinking off but he touches on it a bit

Maybe it was somewhere else I read what I'm thinking of. I'll look some more
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nikwax
Vonage Forum Junior
Vonage Forum Junior


Joined: Feb 21, 2006
Posts: 26
Location: Portland, Oregon

PostPosted: Wed Feb 25, 2009 7:14 pm    Post subject: Reply with quote Back to top

I'll have a go at the Comcast support group. Outbound audio is poor, inbound is OK.

FWIW (and that may not be much), my ping to Vonage shows 65% packet loss. A friend's Verizon ping shows 0% packet loss, and another friend's DSL shows 5% packet loss. Again, the finger is pointing at Comcast.

_________________
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Slyster
Vonage Forum Senior
Vonage Forum Senior


Joined: Sep 26, 2008
Posts: 81

PostPosted: Wed Feb 25, 2009 7:42 pm    Post subject: Reply with quote Back to top

Most network administrators strongly believe they should have ICMP echo capabilities for network debugging purposes, while security administrators tend to limit even this seemingly benign traffic to what is strictly necessary, as even this can be abused by network tunneling applications.
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