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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Hard Wiring - Installation
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Chriscassel
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Joined: Jan 15, 2005
Posts: 6

PostPosted: Sat Jan 15, 2005 7:38 pm    Post subject: New home with Cat5e telephone runs can't get dialtone Reply with quote Back to top

I am in a new home with no phone from the outside. I do have a leviton box in a closet with 5 cat5e runs (2 to the outside if a wanted phone service and 3 that goto to different rooms in the house). They are all individual runs. I have tried hooking the phone line from the back of the Vonage box into one of the 3 runs and checking for dial tone in another room (no luck). When I plug the phone cable into the wall, the phone 1 light on the linksys Vonage router blinks. If I plug that same telephone cable to a phone, the light is solid and I get dialtone. I have tried plugging into all 3 telephone jacks with the same result. I've had some wiring guys from work check the punched down runs in the closet to verify they were correct. The other thing the wiring guys tried was cutting a telephone cable with 4 wires (2 pair) and punching that down to the telephone block in the closet. They tried punching it down in various combinations (some would show the phone light blinking others would show it flashing). They even tested a different a different block. They also toned the lines to verify the pairs were ok on all the jacks. Any ideas?

One other note which shouldn't affect this issue. I've never gotten dial tone on the second phone jack on the back on the linksys box.

Thanks in Advance...Chris
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br86152
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Joined: Dec 01, 2004
Posts: 20
Location: Mount Wolf, PA

PostPosted: Sat Jan 15, 2005 7:53 pm    Post subject: Reply with quote Back to top

One other note which shouldn't affect this issue. I've never gotten dial tone on the second phone jack on the back on the linksys box.
Quote:


you wouldn't get a dial tone from line2 unless you have a second line with Vonage.

as far as your main problem, try a cordless phone base. they work the best for most people.
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AspectTec
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Joined: Jan 13, 2005
Posts: 244
Location: Columbus, GA

PostPosted: Sat Jan 15, 2005 8:27 pm    Post subject: Reply with quote Back to top

If it is blinking that means the unit is offhook. Something in your wiring is causing the modem/ata to think its offhook.
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Chriscassel
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Joined: Jan 15, 2005
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PostPosted: Sun Jan 16, 2005 8:35 am    Post subject: Reply with quote Back to top

If anybody who has experience with this setup I would appreciate the advice. Although cordless phones are a workaround, I want a solution.
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PiLgRiM
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Joined: Jan 03, 2005
Posts: 13
Location: NY

PostPosted: Sun Jan 16, 2005 9:09 am    Post subject: Reply with quote Back to top

cat5e runs are 4 pair (8 wire). Telephone for one line is only 1 pair. Are you sure you have the right pairs and that it's not crossed anywhere? Also, are you sure they haven't run ANY of those lines to a network device like a hub or switch? That could be taking your line off-hook (the blinking light). What's at the other end of those cat5 runs? RJ-45 or RJ-11 jacks? With RJ-45, the Blue-Blue/White pair should be the middle pair. Make sure the Blue-Blue/White pair are connected to your Vonage ATA.

Perhaps some pictures might help!
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dustyc
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Joined: Jan 08, 2005
Posts: 11

PostPosted: Sun Jan 16, 2005 11:35 am    Post subject: Reply with quote Back to top

Quote:
They also toned the lines to verify the pairs were ok on all the jacks. Any ideas?


If they "toned" the cable did they just verify the cable, or did they tone the cable then verify how the pairs were punched down on the the RJ-11 jack module? Another words tone will not tell you if it is punched down correctly it will only verify cable continuity. After toning you also must check the jack module by pull the wall plate and verifying that the pairs are punched down correctly and that there are no shorts.

Some pictures would help.
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AspectTec
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Joined: Jan 13, 2005
Posts: 244
Location: Columbus, GA

PostPosted: Sun Jan 16, 2005 12:06 pm    Post subject: Reply with quote Back to top

Yep, you definitely have a wiring problem. Have them come back out and correct the issue. Did they think you were only running Ethernet perhaps?
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Chriscassel
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Joined: Jan 15, 2005
Posts: 6

PostPosted: Sun Jan 16, 2005 5:39 pm    Post subject: Reply with quote Back to top

All the jacks have been checked. 2 of the jacks are RJ45 coming out of the wall and 1 in the kitchen is RJ11 (keep in mind all the runs are cat5e though). The leviton block can be seen here

http://www.leviton-lin.com/catalog/BuildPage.aspx?BuildPageID=576

In order to hook the Vonage up, my wiring guy cut a phone cable and punched the cable down and connected the other end to phone 1 on the back of the Vonage. I will need to verify what pairs from the telephone cable he punched to the block (will post tomorrow). He tried a biscuit (not sure I spelled it correctly) too with a cat 5e patch cable connected and a telephone cable (2 pair) going to a phone.
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Chriscassel
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Joined: Jan 15, 2005
Posts: 6

PostPosted: Sun Jan 16, 2005 5:42 pm    Post subject: Reply with quote Back to top

Just to add...no hub or switch involved (other than the Vonage linksys box). Cable modem plugged directly into the internet port on the linksys. Internet worked fine out of the 3 ports, so thats not an issue.
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LouisB_TX
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Joined: Jan 05, 2005
Posts: 66
Location: Houston

PostPosted: Sun Jan 16, 2005 7:19 pm    Post subject: Reply with quote Back to top

an $12 volt/ohm meter sure would help in this case to verify continuity and check for short(s) and open(s) on your wiring. Also, insure the two lines that go to the outside of the house are not connected to your wiring.,.. Louis
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