Problems with other people hearing

Posts: 3 · New Forum Member Joined: Jan 15, 2005 Posts: 3

Here's the deal, I'll try to make it as easy to understand as possible:

Mom in law set up with vonage near Tampa
BrightHouse (TWC) provider (cable) : "For the standard 3 Megabit connection, the average download speed ranges from 1536 Kbits/sec or 192 KBytes/sec to 2300 Kbits/sec or 288 KBytes/sec and the upload speed is 300 Kbits/sec or 37.5 KBytes/sec. The theoretical maximum download speed is 3072 Kbits/sec or 384 KBytes/sec."

Running from the cable modem to a D-Link 624 (108Mbps) (wan port)

port 1 to a D-Link 614+
port 2 to a pc
port 3 to a pc
port 4 to vonage adapter <--adapter then sent throughout the house via
phone hookup

in the D-Link 614+ port one goes to the 624 (acts as passthrough)
port 2 goes to a tivo
port 3 goes to a pc
and wireless connects to another tivo for networked viewing

The only existent problem prior (and still current) to 1 month ago was the caller id would stop displaying (which is a big problem from what I've researched)

In the past month, a new problem has arisen which involves the telephone connects to a caller and you could hear them fine. Between 3 and 7 minutes into the conversation you could hear people saying "Hello? Hello? Are you there?" and then they would eventually hang up, all the while scremaing "I'M HERE I'M HERE!!!!!"

In the past week, the change has occurred now that about 2-3 minutes into a call, the person on the other end cannot hear what the vonage caller is saying for about 5-15 seconds before it "reconnects" as if nothing had ever occurred. While on the phone, you can still hear people going "Hello? Hello?" but they eventually hear you saying "I'M HERE" and the conversation resumes.

Putting the box in between the router and the cable modem isn't really an option due to space. I'd be interested in hearing if anyone else has had this experienece. The upload speed which would seem to obviously be the culprit hasn't changed since the beginning and why would there be a sudden problem?

Looking for help before turning back to Ma Bell!!

Thanks All

White350

Posts: 34 · Posted: Sat Jan 15, 2005 6:36 pm Post subject:

Had the exact same issue... mine was due to packet loss errors on my connection, which was corrected by replacing my modem. other users had different experiences. Review vonage-forum.com/ftopic2172.html" target="_blank">http://www.vonage-forum.com/ftopic2172.html for more details.

Have shared your frustration at screaming at the phone (I'm HERE! ... click). Cry

Posts: 3 · New Forum Member Joined: Jan 15, 2005 Posts: 3

Thanks for reply chrisp...

Did a little bit of reading thanks to your links, and discovered most of these problems have involved the Toshiba PCX1000. Do you have any idea if the PCX2500 would fall in the same league?

Thanks,

White350

Posts: 34 · Posted: Sat Jan 15, 2005 9:10 pm Post subject:

Sorry - but have no clue on the 2500 model... I'm also on a different ISP and from other threads I've picked up that TWC doesn't give users much choice on modems, where Comcast publishes a listing of supported / non-supported devices.

FWIW - I updated my Toshiba to a Motorola SB5100, but other users had varying results.

I'd start looking at http://testyour voip.com and the speed test on this site. Common threads are that the combination of packet loss, latency or delay on the broadband connection contribute to call quality.

There are also contributors on here that are far more knowledgeable than I am on this -- perhaps someone else may offer more indepth solutions?

Posts: 3198 · Posted: Sat Jan 15, 2005 9:13 pm Post subject:

I'm going to look at this post more tomorrow (on a cell phone right now) but I can tell you a couple things. first, fwiw, she has 5mbit down. this was recently (within a week or two) implemented. and upload is 384kbps, not 300. where are you doing that speed test from? use this site (link on left) and test.tampabay.rr.com. I would also try testyourvoip.com and let us know your detailed results.
as far as the PCX1100, that is a comcast issue. well, it's a toshiba issue, but it's fixable by isp's and comcast apparently hasn't done anything about it.
so hope that clears a few things up if nothing else.

Posts: 3 · New Forum Member Joined: Jan 15, 2005 Posts: 3

I will have mom in law try that from her CPU tomorrow. She called up BrightHouse (TWC) and told them that I had gathered from you folks and other forums that it was a packet loss issue. In her call, they had her do some testing through command prompt...there were three tests, two of them passed without any failures, 1 had a loss of 3%. I told her that from reading other posts, a scan must take at least a 24 hour period to get a real idea of what's going on.

I called up TWC unbeknownst to her telephone call to TWC and checked on a new cable modem. She's schedule for Wednesday 12-5 p.m. for them to install a Motorola and take out the Toshiba. We'll see if that works any better.

At this point, I will have her run the test files and give you the speed that she's receiving, until then I guess I'll wait for any more helpful troubleshooters or Wednesday for and update...

Thanks ALL!