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Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


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shirtgirl
Vonage Forum Associate
Vonage Forum Associate


Joined: Jul 12, 2008
Posts: 11

PostPosted: Wed Feb 18, 2009 4:01 pm    Post subject: Reply with quote Back to top

Exactly! I was reporting a problem, but thought I would kill two birds and at the end asked for credit too Smile More than anything right now Im trying to report a problem.
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VonTechMgr
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Wed Feb 18, 2009 4:06 pm    Post subject: Reply with quote Back to top

At any given time, there could be international calling issues to any destination. This is based upon the carriers Vonage has in route to that destination and the underlying carriers they use to route to the in country carrier. Once complaints come in for a specific destination, carrier tickets are open and offending carriers are routed away from. Depending upon the volume of complaints can change the duration of time to resolution. If only a handful of complaints are escalated, it makes it difficult to identify a problem. When complaints come in masses, it is easy to identify and it is worked right away.
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shirtgirl
Vonage Forum Associate
Vonage Forum Associate


Joined: Jul 12, 2008
Posts: 11

PostPosted: Sun Mar 22, 2009 3:05 pm    Post subject: Reply with quote Back to top

* BUMP *

My wife still has call problems to Ukraine. Problems cleared up for a couple days after posting this, but it soon went bad again. I havent had time to log in and post again as work has been busy and wife wasnt calling Ukraine lately (she had university finals).

Looking at our call history, several calls to Ukraine were placed from February 17th to February 27 successfully. After that my wife made no calls until March 8th (5 different tries) all unsuccessfully. So at least from March 8 until now calls no longer work to Ukraine.

May I please ask for this issue to be escalated? Many thanks!

Regards, Dave
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VonTechMgr
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Sun Mar 22, 2009 4:03 pm    Post subject: Reply with quote Back to top

This is not a Vonage owned or operated forum. A separate entity not affiliated with Vonage sponsors this forum.

With that said, an escalation has to be made through Vonage not through this forum. When calling into Vonage, the lower tiers can create a ticket which can get escalated to the higher tiers. The higher tiers can then escalate to the offending carrier and get the issue resolved. It can take a up to a few days for you to see a resolution.

In order for calling issues of this type to be escalated, your going to have to provide Vonage with your number, the numbers that your calling to that experience the problem, the exact call times, and the exact problem you experience. All call examples provided must be from within a 24 hour window from the time the calls were placed otherwise Vonage's carriers wont accept the escalation.
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