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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Hard Wiring - Installation
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jimholcomb
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Joined: Jan 02, 2005
Posts: 66
Location: Cary, NC

PostPosted: Sat Jan 15, 2005 2:09 pm    Post subject: House wiring problem Reply with quote Back to top

I disconnected the wiring from the NIU and plugged my TA into one of the jacks. 2 phones in this part of the house (a former garage turned into a rec-room) work fine. Phones in the rest of the house are dead. Moving the wire from the TA to another jack in the rest of the house doesn't "fire up" the other phones.

The wires I found in the NIU were
1) Black and White
2) Green with 3 white wires
3) Yellow and orange
4) Red with 3 blue wires.

All have been disconnected, none are touching each other.

Any ideas/help appreciated.

Jim
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AspectTec
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Joined: Jan 13, 2005
Posts: 244
Location: Columbus, GA

PostPosted: Sat Jan 15, 2005 2:37 pm    Post subject: Reply with quote Back to top

Sounds like you either dont have enough power coming out of your router/ata or either you have 2 physical wiring routes. It may be hard to figure out.
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rebus
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Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Sat Jan 15, 2005 2:38 pm    Post subject: Reply with quote Back to top

This is an off-hand guess, but.... your colors probably pair up more like:

Black/Yellow
Green/Red
Orange/white-with-orange-stripe
Blue/white-with-blue-stripe
Blue/white-with-blue-stripe
Blue/white-with-blue-stripe

Follow each conductor down to where they emerge from the cable sheathing, and you'll probably see this is the case.

In typical household phone wiring the tip/ring pairs are (in an old 2-pair cable) green/red and black/yellow, and (in newer 4-pair cable) blue/white-blue, orange/white-orange, green/white-green, brown/white-brown. Lines 1, 2, 3, 4 correspond with blue, orange, green, brown.

What's probably happened is, when you opened the connection in the NIU to disconnect POTS, you broke the connection among jacks in the house which probably terminate at the NIU rather than being connected to each other by one long run of cable.

With your POTS line *disconnected* at the NIU, try connecting the green and all blue-white wires together; then connect the red and all solid-blue wires together. Now test your jacks and see if they are active. If one of the jacks remains dead, connect the orange-white wire to the bundle of blue-whites, and the solid-orange to the bundle of solid-blues.

 
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jimholcomb
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Joined: Jan 02, 2005
Posts: 66
Location: Cary, NC

PostPosted: Sat Jan 15, 2005 2:55 pm    Post subject: Reply with quote Back to top

Yes, my wires are paired as you describe, I was describing how they were connected at the posts.

I did as you suggested and the jacks work now. However, the phones won't ring when I get a call (one does chirp briefly).

Reading some other posts leads me to think I need Vonage to increase the ring level on my TA. On hold for support now.

Thanks,
Jim
[/b]
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AspectTec
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Joined: Jan 13, 2005
Posts: 244
Location: Columbus, GA

PostPosted: Sat Jan 15, 2005 3:09 pm    Post subject: Reply with quote Back to top

Yep, call Vonage and have them increase the ring Voltage.
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jimholcomb
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Joined: Jan 02, 2005
Posts: 66
Location: Cary, NC

PostPosted: Sat Jan 15, 2005 6:18 pm    Post subject: Reply with quote Back to top

Spoke to tech support, ring voltage is set as high as it goes. The one phone now chirps louder, but none of the other phones ring.

The tech says it's a wiring problem - any other ideas out there?
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reebok
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Sun Jan 16, 2005 9:21 am    Post subject: Reply with quote Back to top

did you ever add up the ren's on the phones?

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LouisB_TX
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Joined: Jan 05, 2005
Posts: 66
Location: Houston

PostPosted: Sun Jan 16, 2005 10:06 am    Post subject: Reply with quote Back to top

Is it possible the house may have had two pots line at some point? Do you have any wires at the network interface not connected to anything?
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jimholcomb
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Joined: Jan 02, 2005
Posts: 66
Location: Cary, NC

PostPosted: Sun Jan 16, 2005 4:11 pm    Post subject: Reply with quote Back to top

Number of rens: I never added up the ren's as I unplugged all the phones except one and still had the problem.

2nd POTS line: I did have a second line a few years back and dropped it when I got RoadRunner. My NIU looks like it's an old thing, just 4 terminals with screws holding the wiring. I removed all the wires from the posts and then connected the red and blue wires together, then the green and white-blue wires together.

I'm wondering if I should connect the orange wires as in Rebus's post earlier?

Jim[/quote]
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rebus
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Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Sun Jan 16, 2005 4:18 pm    Post subject: Reply with quote Back to top

jimholcomb wrote:

I'm wondering if I should connect the orange wires as in Rebus's post earlier?

The orange/orange-white pair would ("should") have been for line 2. If anything, that will probably activate the jack that used to be for your 2nd line.

Have you plugged one of your phones directly into the TA and checked the ring, to rule out a bad adapter port?

 
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