Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you
use?
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless
...

In The Forum:
Vonage
Topic:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part
...

In The Forum:
LNP – Local Number Portability
Topic:
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have
regretted
...

In The Forum:
Vonage
Topic:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

RichardPi Posted:
Hello, does
anybody recollect
how to get into
wifi password from
diggings router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Mar 31, 2016 at 02:39:07

RichardPi Posted:
Hello, does
anybody know how
to get into wifi
watchword from
home router?
...

In The Forum:
Hard Wiring - Installation
Topic:
How to be noised abroad wifi password?
On Mar 30, 2016 at 18:48:05

achow26 Posted:
BrettaMan, I am
having the same
problem. I do not
have the loopback
plug. I tried
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage issue with USTec UX-226
On Feb 16, 2016 at 14:13:37

alicesmith Posted:
I have used the
PBX phone system
in my new office.
I was very
confused about
phone
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jan 29, 2016 at 01:49:14


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage
Author Message
AkaLaka
New Forum Member
New Forum Member


Joined: Feb 12, 2009
Posts: 3

PostPosted: Thu Feb 12, 2009 5:08 pm    Post subject: Hunt feature broken when used with simulring Reply with quote Back to top

We had 2 Vonage lines in a hunt group, so that we could receive a 2nd call when the main line was busy. I noticed in the last month that we had missed a number of calls to voice mail. I found out today (2/12) that Vonage did an "upgrade" on 1/1/09 that broke the hunt feature when simulring is enabled. (This took 1-1/2 painful hours on the phone to find this out.) This made our 2nd line useless. I discontinued our 2nd line service, but Vonage refused to credit us back to 1/1 when our 2nd line service was essentially crippled. I'm not a very happy Vonage customer right now. I thought I'd post this to warn others that may have similar Vonage service.
View user's profile Send private message
VonTechMgr
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Thu Feb 12, 2009 6:24 pm    Post subject: Reply with quote Back to top

You are correct that a proxy upgrade changed the way the Call Hunt feature interacts with Simul-Ring. If you have Simul-Ring enabled on a line in the hunt sequence, when that line is busy, the call will only be sent to the Simul-Ring number. It will not hunt to the next number in the sequence. If you disable Simul-Ring, Call Hunt works as designed. This will be corrected in one of the next code releases.

You cannot expect any company to provide you with a full month of service credit for a free feature not working to your expectation when you are able to place and receive phone calls. You are essentially utilizing the service which costs Vonage money each that time you do. You are also fully capable of using the features independently just not together.
View user's profile Send private message
AkaLaka
New Forum Member
New Forum Member


Joined: Feb 12, 2009
Posts: 3

PostPosted: Thu Feb 12, 2009 6:50 pm    Post subject: Reply with quote Back to top

The only reason we had the 2nd line was to receive calls when the 1st line is busy. Breaking this feature essentially made the 2nd line useless.

Futhermore, from what I can tell, Vonage made not effort to inform us that this import feature was broken. We had to figure it out after numerous calls went to voicemail. And then trying to get service to admit to this problem was like pulling teeth.

We purchased Vonage service based on stated features and capabilities. To say that Vonage can silently disable a service and bear no responsibility doesn't say much for your their service policy.
View user's profile Send private message
VonTechMgr
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 02, 2008
Posts: 656
Location: NJ

PostPosted: Thu Feb 12, 2009 7:10 pm    Post subject: Reply with quote Back to top

I understand how you feel. What customers need to understand is the lower level tech support people on the phones do not even understand how features work together and they are not aware of things that happen in development or engineering. They are customer service and only there to answer the phones and assist with the basics.

Quote:
Futhermore, from what I can tell, Vonage made not effort to inform us that this import feature was broken. We had to figure it out after numerous calls went to voicemail. And then trying to get service to admit to this problem was like pulling teeth.


Who do you expect to inform you of this? Do you also expect your cable provider to call you up to tell you that HBO is having issues or do you find out when the channel is not displaying anything?

And it is obvious here that if your calls were going to Voicemail, either the Simul-Ring number is a cell phone that is either turned off or does not have a signal. If the call went to VM, it was most likely the cell phones VM. By disabling Simul-Ring, the call hunt feature would have worked.

And again, level 1 and level 2 tech support would not even know about this stuff.


Quote:
We purchased Vonage service based on stated features and capabilities. To say that Vonage can silently disable a service and bear no responsibility doesn't say much for your their service policy.


Show me where on the Vonage website, is it stated how these 2 features should interact. The features are listed independently and describes how each work alone. While this will be corrected, note that at anytime development or engineering makes a change, it could affect the way the current set of features currently operate. Since feature interaction is not documented anywhere, in theory there is no wrong or right way the features should work. It is all perception.

No one is asking you to disable a service completely. You are only being told that 2 features will not work together and in order to use call hunt, you cannot use Simul-Ring at the same time. That would just be the happy medium to get the call hunt feature to work for the time being.
View user's profile Send private message
AkaLaka
New Forum Member
New Forum Member


Joined: Feb 12, 2009
Posts: 3

PostPosted: Thu Feb 12, 2009 7:44 pm    Post subject: Reply with quote Back to top

First of all, it's not inherently obvious why we were getting a more voicemails than usual. We don't have a full time employee monitoring that, and trying to determine that each voicemail is the result of a disabled Vonage service. I can think of quite a few issues that could cause the same problems, ie internet connection problems, Voip hardware issues...

Secondly, while I have had issues with our cable provider, they do notify customers of outages, and will also notify them when service is restored. They also generously credit you whenever there is a service issue. I wasn't asking for a full refund of Vonage service, just the additional charge on the second line for the time that it was useless. About $15.00 plus tax!!!

Thirdly, I specifically questioned Vonage on the hunt/simulring features before we entered a service agreement. And after getting the service, we tested these feature to make sure they work work for us. If it hadn't worked, I would have been paying for the 2nd line.

Fourthly, you say "Show me where on the Vonage website, is it stated how these 2 features should interact". Naive user I am, I guess I just assumed they both worked. So if any one feature disables any other feature, it's OK if Vonage documention didn't say it wouldn't? That''s pretty far fetched.

Lastly, serious bugs should be published, not hidden. I get constant emails from Vonage to "sign up a friend". Wouldn't it be nice if I also got service bulletins regarding service issues. I think the problem which disabled hunt groups is pretty darn serious. And it's not something that is immediately obvious. But again, maybe I'm naive.
View user's profile Send private message
ed56
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jun 08, 2007
Posts: 832

PostPosted: Fri Feb 13, 2009 12:50 am    Post subject: Reply with quote Back to top

AkaLaka

I cannot believe you are complaining about 15.00 plus tax. I think (or hope) your time is worth more than that!

Rolling Eyes

My suggestion is call ma bell, have them put in a pbx and multiple lines. Enjoy the full customer care, and enjoy the bills.

_________________
Time Warner Road Runner / Motorola SB5101 Cable Modem / Lniksys E2000 / Vonage VDV21
View user's profile Send private message
s2d2jay
New Forum Member
New Forum Member


Joined: Feb 23, 2009
Posts: 2

PostPosted: Mon Feb 23, 2009 6:02 pm    Post subject: Any time frame when this will be fixed? Reply with quote Back to top

I noticed you mentioned that Vonage will fix this problem with the next code changes? Does that mean they will for sure implement Call Hunt and Simulring working together again? Any estimate on when this will be working again? It was such a great feature to have them both working together.
Thanks
Jay
View user's profile Send private message
kayana
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 24, 2009
Posts: 13

PostPosted: Wed Feb 25, 2009 7:25 pm    Post subject: Reply with quote Back to top

Quote:
The only reason we had the 2nd line was to receive calls when the 1st line is busy. Breaking this feature essentially made the 2nd line useless.


Why would you need to use both features together anyway? Call hunt alone does what you need if it is set up correctly. When line one is in use it will go to line two. Both features are a type of call forwarding. Using both is being redundant. Using too many features that do simliar things will cause problems. Each feature has a hierarchy to follow and when to many are used problems happen.
View user's profile Send private message
askttt
Vonage Forum Associate
Vonage Forum Associate


Joined: Apr 01, 2005
Posts: 11

PostPosted: Thu May 14, 2009 4:51 pm    Post subject: Simulring & Hunt Reply with quote Back to top

Our situation is 3 Vonage lines at 3 different locations. When customers call our main number (which is a Vonage line), we want Simulring to ring all 3 lines. 1st one to answer, gets it. Now if someone else calls the main number and it is engaged, we would like the other 2 lines to ring.

Is this possible? I'm thinking call waiting has to be added to the mix???

_________________
ISP: Comcast
View user's profile Send private message
kayana
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 24, 2009
Posts: 13

PostPosted: Fri May 22, 2009 1:22 pm    Post subject: Reply with quote Back to top

simulring and call waiting will work together. Call hunt will automatically disable call waiting but not with simulring.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New JeffreyEr
New Today 2
Yesterday 5
Total 98573

Who Is On Site
Visitors 141
Members 0
Total 141


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.65
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.79 Seconds and 207 Pages In The Last 60 Seconds
The Vonage VoIP Forum